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"The Art of Service offered me the most cost-effective solution for achieving Intermediate-level ITIL v3 accreditation: self-paced e-Learning allowed me to avoid taking unpaid time away from client engagements, and an aggressive price-point made the investment a “no brainer”. Remote learning introduces new problems which are often outside of the service provider’s control; both the The Art of Service and EXIN’s responsive, “can-do” attitude ensured that those few problems I had were quickly resolved. If you are self-funded, well-motivated, and impatient, this approach to ITIL certification is definitely the way to go. " James Royan, UK |
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5.0 out of 5 stars ITIL V3 Foundations Complete Certification Kit, May 18, 2009
By Rajesh Srivastava (GA,USA)
Excellant source to prep for Foundations course. It is important to go through all questions in the books and online quizzes.
4.0 out of 5 stars ITIL v3 Foundation Complete Certification Kit, May 17, 2009
By Toby Hosterman (Florida)
I recommend this product. I like the combination of book and online presentations. While at first I was a little surprised by how thin the book was, I'm very satisfied with the depth and breadth of content. I'm still reading the book, but so far I am retaining the information very well. This is partly because I'm reading the text first, then following up with the online presentations. I like the section review questions. I haven't tried the test prep stuff yet, but I'm confident that I'll be well-prepared.
5.0 out of 5 stars ITIL V3 Foundation Certification Kit, May 14, 2009
By Blanca H. Pardo Camacho "Helena"
Excellent service and great material. The book and online chapter presentations provide a study alternative. I will recommend it.
5.0 out of 5 stars Prompt and excellent, May 14, 2009
By Carol Meade
Got it on time and ITIL is a significant value add to the process of proj management. The kit is wonderful and complete and I recommend it for anyone wanting to certify. Thanks a lot to the Art of Service folks..
4.0 out of 5 stars A Must Read for any IT Manager, May 14, 2009
By Jayson DS (Bay Area CA)
The ITIL V3 Foundation is a must ready for any IT / Operations Manager. It provides a holistic approach to managing your companies IT department in a efficient and effective method.
I've read the book, taken the online / in book tests and had passed the ITIL V3 Foundation certification with no problem.
Thank you
Jayson DS
5.0 out of 5 stars ITIL v3 Foundation Complete Certification Kit, May 14, 2009
By Stuart L. Koegle (Virginia Beach, Virginia United States)
Complete study course with excellent video from the WEB page. I would highly recommend this for any beginner needing to understand more about ITIL.
5.0 out of 5 stars Great start for a great price!, May 14, 2009
By William C. Lisse Jr. "Security Shark" (Dayton, OH United States)
The IT Infrastructure Library (ITIL) is a consistent and comprehensive documentation of best practice for IT Service Management (ITSM). As the most widely accepted approach to ITSM in the world, it is a keystone for IT professionals. The ITIL V3 Foundation Complete Certification Kit delivers on its promises and provides an easy to understand and convient method that enables people to understand the terminology used within ITIL. It focuses on foundation knowledge with regard to the ITIL Service Support and Service Delivery sets necessary for the EXIN Certification Exam. Access and navigation are also easy. The eBook supports the online presentations. Best of all is its reasonable price!
5.0 out of 5 stars ITIL V3 - Art of Service - Great Material, May 14, 2009
By Sean Leader "Consultant" (Ft. Lauderdale, Florida)
I used the book and online course in preparation for the ITIL v3 Foundation certification test. The information in the book is on target and clear to understand. I read the book, did the online course along with the practice questions and re-read the book to strengthen my understanding of the ITIL processes. I passed the exam on my first try.
I will continue to use this book as a reference. Highly recommended !
5.0 out of 5 stars ITIL V3 Foundation Certification Kit Review, May 14, 2009
By Al Martin (Chicago, IL United States)
This is an excellent resource for those interested in taking the ITIL Foundation certification exam. Communication by the seller is excellent and extremely helpful. The online course is fantastic. It also has multiple practice quizzes as well as a 40 question mock exam at the end. Very nicely done! Cheers!
4.0 out of 5 stars Does what it says on the tin, May 14, 2009
By S. Barker (Rotherham, UK)
The book is short and sweet telling you what you need to know to pass the exam. This is what I bought it for an after 4 days of reading the book and doing the practice exams I took and passed the foundation exam.
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