https://store.theartofservice.com/the-trouble-ticket-toolkit.html trouble ticket Issue tracking system An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization Support automation – Types *’Assisted Support Automation’ is the software that enables support personnel to […]
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https://store.theartofservice.com/the-transfer-rate-toolkit.html transfer rate DVD – Transfer rates Read and write speeds for the first DVD drives and players were of 1,385 kB/s (1,353 KiB/s); this speed is usually called “1×”. More recent models, at 18× or 20×, have 18 or 20 times that speed. Note that for CD drives, 1× means 153.6 kB/s (150 KiB/s), […]
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