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As a recognized leader in the IT Service Management community, we have quickly become the IT Specialist- and Manager's Educator of Choice.

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The IT services identified and delivered to the customer are in place to ensure that the strategic business objectives of the organization are met. For this to happen, the IT services must be designed, developed, and transitioned into an operational environment. Additionally, optimization of the IT service to provide greater value requires improvements to be […]

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The processes included in the Service Strategy lifecycle stage are: Financial Management Service Portfolio Management Business Relationship Management Demand Management Strategy Management for IT Services These processes work together to enable an IT organization to maximize the value of services being provided to customers and supply quality information to other ITSM processes. Although they are […]

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