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I received an email today from Steve, who read my last Blog, asking exactly “What is in your Toolkits?”…. So today – clarification time… The purpose of the Toolkits is 2 fold : 1 – Educate (we are an ITSM Education Company afterall) on the process or topic that the toolkit focuses on – this is mostly done through powerpoint slides, adapted from our accredited classroom programs, as well as supporting documents 2 – Starting points/Templates – within each toolkit, you will find numerous document and/or spreadsheet templates, which you can modify/personalise to suit your organizational needs. Why do the hard yards of reinventing wheels when you can take save time and “labour” $$ by using adaptable templates, or even as stimulus to your own documents? I was also asked about the cost. My response – when you calculate the time and money used to create your own…. Time and Money well saved by buying the toolkits. I hope this has clarified for many the questions that Steve asked. Thanks Steve Till next time Cheers from the ITIL Australia Team at The Art of Service Michael |