296 The IT Service Management ITIL V3 BENCHMARK CHECKLIST

ITIL 296 The IT Service Management ITIL V3 BENCHMARK CHECKLIST

IT Governance and Management: Finding the Right Strategy …104 How Metadata Management Is Expected to Affect Infrastructure IT Management ………………………………………………………………………..105 Maximizing Your IT Investment with Infrastructure Management Services…………………………………………………………………………………….106 An Introduction to IT Service Management ……………………………..107 Why Practice IT ITIL Management Service? …………………………….108 Benefits of Attending an IT Management Course …………………….109 The Role of IT Operations Management …………………………………..110 IT Management Security: Protect Your Company from Potential Threat……………………………………………………………………………………….111 How IT Management Service Training Can Help You Manage Your Business …………………………………………………………………………..112 Be Big or Small Projects, IT Value Project Management Software Helps………………………………………………………………………………………..113 Strategic IT Management Towards Organization’s Goals…………114 Managing the IT Systems within the Organization…………………..115 What Does IT Management Value Have to Say? ………………………116 IT Jobs Management…………………………………………………………………117 IT Project Management Job Demands ………………………………………118 Understanding the Business Role of IT Management……………….119 Manager of an IT Management Project …………………………………….120 How to Find the Right IT Management Metrics Service …………..121 Outsourcing IT Management……………………………………………………122 The Performance of IT Management ……………………………………….

123 How to Understand What IT Management Portfolio Means……

124 What Is a IT Management Portfolio Project? ……………………………

125 Creating a Strategic IT Portfolio Management …………………………

126 Understanding Past, Present and Future Terminologies – A Common IT Management Problem………………………………………….

127 How to Handle an IT Management Project ……………………………..

128 Project Risk in IT Management………………………………………………..

129 IT Project Management Software: An Important Tool in Your Business …………………………………………………………………………………..

130 IT Management Project Training for Top IT Industry Certifications ………………………………………………………………………………………………..

131 Resource Management in IT…………………………………………………….

132 The Importance of IT Management Risk Planning…………………..

133 Seminars in IT Management ……………………………………………………

134 Which IT Management Service Should I Choose? ……………………

135 What Does IT Management Sigma Six Stand For? …………………..

136 Environmentally-Friendly IT Management Software and Hardware Options…………………………………………………………………..

137 Advantages of IT Management Solution for Midsized Companies ………………………………………………………………………………………………..

138 Pursuing IT Management Training in 7 Strategic Technologies.

139 How to Survive in the Highly Competitive Computer Jobs Market ………………………………………………………………………………………………..

143 Important Guidelines in Finding Executive Jobs………………………144 How to Find Online Help Wanted Jobs in Two Easy Steps ………145 Maximizing the Internet to Get the Jobs Available in the Market …………………………………………………………………………………………………146 Simplifying Your Jobs Search Efforts ……………………………………….147 Hot Online Jobs You Can Find Easily……………………………………….148 Tips on Choosing the Best Employment Agencies……………………149 How to Find a Job in Three Quick Steps …………………………………..150 Know More about Job Banks ……………………………………………………152 How to Get Ahead of Other Job Seekers…………………………………..153 Steps to Find Local Jobs ……………………………………………………………154 How to Set-up Your Own Part Time Job…………………………………..155 Temp Jobs Can Significantly Augment Your Regular Income ….156 Requirements Needed in Applying for Employment Agency License ……………………………………………………………………………………..157 How to Increase Your Chances of Getting Government Jobs……158 Finding Hidden Job Opportunities in a Bad Economy……………..160 Insider Tips to Find Jobs Online……………………………………………….161 Tips on Your New Jobs …………………………………………………………….162 How to Post Jobs Online for Free ……………………………………………..163 The Top Benefits of Seeking Advice in Furthering Career………..164 Employment in the Face of the Global Financial Crisis …………….165 Smart Tips on How to Effectively Pass Job Interviews……………..166 The Positive Side of Part Time Jobs ………………………………………….167 4 Quick and Hot Tips to Build Lasting Careers………………………..

168 Employment Law: The Protector of Both the Labor Force and Labor Makers against Unfair and Unjust Circumstance…………..

169 Job Description: How Essential is It in a Resume? …………………..

170 Job Search: The Easy and Simple Way to Do it ………………………..

171 Tips on How to Get the Best Part-Time Job? ……………………………

173 Tips on How to Enjoy Your Work a Lot Better ………………………..

174 Where to Find Employment Opportunities……………………………..

175 Trust the Job Listings of Reputable Job Sites Only …………………..

176 The Choice Between Free and Non-Free Job Sites ……………………

177 Is Working with Recruiters Important to Obtain a Job? …………..

178 What Job Seekers Need to Find Jobs………………………………………..

179 Finding Jobs through a Job Finder Saves Money……………………..

180 Jobs Careers: How to Start Right Early on ……………………………….

181 Looking for Job: How to Do It Online ……………………………………..

182 The Best Resumes Get the Job………………………………………………….

183 Discover the Four Tactics to Find Work…………………………………..

184 Three Key Points for Effective Job Applications ………………………

185 Discover the Hidden Job Market ……………………………………………..

186 Search for Jobs Online: Making Job Search a Cinch …………………

187 Suggested Guidelines of Employment Services When Writing a Cover Letter …………………………………………………………………………….

188 Internet Jobs Welcome Job Seekers with Viable Resumes ………..

189 Personality: The Most Essential Suit When Going to a Job Fair .

191 Spot Cleverly for Available Jobs Employment Online ……………..192 Finding the Best among the Many Career Opportunities …………193 Guide to Getting Entry Level Jobs for College Graduates ………..194 A Job Seeker’s Checklists When Using E-Mail………………………….195 Five Common Mistakes Leading to Unsuccessful Looking for a Job ……………………………………………………………………………………………196 Six of the Best Job Websites for Better Job Search……………………..198 Career Guide for Job Hunters Online……………………………………….199 The Road to Success in Finding a Job ……………………………………….200 How to Turn Your Internship into a Full Time Job? …………………201 Job Employment: Passing Interviews with Flying Colors…………202 Now That You Have A Job Offer What Should You Do?………….203 Special Ways of Finding a Job…………………………………………………..204 Find Me a Job: The Various Methods of Searching for Employment …………………………………………………………………………….205 Some Know-Hows in Finding that Dream Job Career………………206 Job Hunting In a Competitive World ……………………………………….207 Some Useful Guides In Searching For Seasonal Jobs ………………..209 When to Spot Job Openings ……………………………………………………..210 How to Reach a Job Opportunity……………………………………………..211 What You Should Know About Part Time Employment ………….212 Search for Job Websites…………………………………………………………….213 Utilizing Recruitment Agencies for Temporary Employment ….214 The Benefits of Work at Home Jobs ………………………………………….215 An Overview of Business Career……………………………………………..

216 The Advantages of Being an Employment Assistant ……………….

217 How to Find the Right Career………………………………………………….

218 Career Search: Difficulty Coming to a Decision? ……………………..

219 Tips for Information Technology Jobs ……………………………………..

220 Jobs in Search: Finding and Being the Right One …………………….

221 Making the Most Out of Employment Opportunities………………

222 Tips for Using Job Placement Agencies……………………………………

223 Career Profiles: Fill It Up with Relevant Information ………………

224 Job Boards: They are a Win-Win Solution………………………………..

225 Job Search Engines: As Easy as Walking to the Computer……….

226 Making a Career Out of a Job…………………………………………………..

228 your job: Managing IT : What is ITIL? …………………………………….

241 Reasons for implementation ……………………………………………………

244 Implementing ITIL ………………………………………………………………….

247 Implementation of Service Strategy …………………………………………

249 Implementing Service Design ………………………………………………….

255 Implementing Service Transition …………………………………………….

266 Implementing Service Operation……………………………………………..

273 Implementation of CSI …………………………………………………………….

287 Case Studies …………………………………………………………………………….

296 The IT Service Management ITIL V3 BENCHMARK CHECKLIST ………………………………………………………………………………………………..

300 Service Strategy – The Practice of Service Management …………..

300 Service Design – Service Management as a Practice ………………….316 Service Transition – Service Management as a Practice …………….338 Service Operation – Service Management as a Practice …………….355 Continual Service Improvement- Service Management as a Practice …………………………………………………………………………………….377 CONCLUSION ………………………………………………………………………….390 15 16 ACT Like a spider to find hidden jobs One of the major tasks job counselors have is teaching job seekers how to look for jobs.

Job seekers sometimes find this a frustrating task because, as Department of Labor statistics show, 70-85 percent of jobs are not advertised.

They lie in what is called the hidden job market.

Many of the best paying jobs are found in the hidden job market also.

I hear job seekers frequently ask, if the best jobs are not advertised, how do I find them? The advice I always give is to simply act like a spider.

Instead of exhausting themselves by chasing insects around all day, our creepy crawly friends build webs and let the insects come to them.

In much the same way that spiders use webs to capture their next meal, you, as a job seeker, can build a job network to capture jobs.

Build your network just like a spider weaves his web, i.e., tightly woven in the center, then gradually expanding in ever-larger concentric circles.

This means that you begin with a small circle of people closest to you (relatives, close friends) and gradually add circles of people not as close (acquaintances, classmates, the postman, etc.).

Everyone that you come into contact with (the mechanic who works on your car, your children’s babysitter, etc.) can be a potential networker for you.

When asking someone to be in your network, you should tell them four things: (1) that you are looking for a job, (2) the kind of job you want, (3) your qualifications, and (4) that you want them to be your eyes and ears for job opportunities.

17 If possible, furnish each person in the network with a copy (even multiple copies) of your resume.

As your network grows, eventually some of these copies may find their way to people who do not know you but who will still pass your resume on to people in the business world who might be interested in your skills.

No matter how well constructed, a spider web (and a job network) can lose its effectiveness over time if it is ignored.

So make sure you know what a spider instinctively knows, i.e., that regular maintenance is crucial.

What does this mean? that you should maintain contact on a regular basis with networkers and express your appreciation for their efforts.

You can do this with Thank You notes, phone calls, invitations to lunch or coffee and visits.

To be honest, a job network requires a lot of effort on your part, but it is effort well spent.

As a job counselor, when I ask successful job seekers how they found their jobs, the most frequently repeated answer I hear is through networking.

Networking not only works but is the most powerful tool (if not the only tool) to successfully access the hidden job market.

So, if you are really serious about finding a job, especially one that is not advertised, the best thing you can do is to act like a spider! Job search methods — The Sate Revenue office of Victoria (AUS) started an ITIL implementation project4 when they decided to in-source their IT Ser- 299 vices.

SRO has approx.

450 staff, and the ITIL implementation project happened between May 2003 and June 2005.

Some of the benefits stated are: • • • • Documented IT policies and procedures to an external standard (AS8018) Greater visibility of changes Better reporting Better maintenance of in-sourced environment leading to on-going cost savings and reduced risk 300 THE IT SERVICE MANAGEMENT ITIL V3 BENCHMARK CHECKLIST Here you will find a checklist of ALL activities any IT environment performs or needs to perform in Service Strategy, Design, transition, Operation and improvement.

Many of which touch your role direct – and even more of those can be used by YOU to help grow your organization by pointing out their necessity and benefits.

Go through this checklist, check of the ones you and your organization are not doing yet – and prioritize them.

SERVICE STRATEGY – THE PRACTICE OF SERVICE MANAGEMENT 1.

Service Management is clearly defined 2.

We know what our services are 3.

We have decided upon a strategy to serve our customers 301 4.

We know which services we should offer to whom 5.

We know how we differentiate ourselves from competing alternatives 6.

We know how we truly create value for our customers 7.

We know how we capture value for our stakeholders 8.

We know how we can make a case for strategic investments 9.

Financial management provides visibility and control over value-creation 10.

We have defined service quality 11.

We know how to choose between different paths for improving service quality 12.

We know how to efficiently allocate resources across a portfolio of services 13.

We know how to resolve conflicting demands for shared resources Service Strategy Principles 302 1.

The outcomes that matter are identified and ranked in terms of customer perceptions and preferences 2.

We know what our business is 3.

We know who our customer is 4.

We know what our customer values 5.

We know who depends on our services 6.

We know how our customers use our services 7.

We know why our services are valuable to our customers 8.

We know who all the participants in the service are 9.

We know the overall patterns of exchange or transactions 10.

We know the impacts or deliverables of each transaction on each participant.

11.

We know what the best way is to generate value 12.

Our strategy captures a more timeless essence of our organization’s distinctiveness instead of just the next few years 13.

Our strategy is clear and memorable 14.

Our strategy has the ability to promote and guide action 303

Read more about ITIL:

Accredited ITIL Foundation, Intermediate and Expert Certifications

Accredited ITIL Foundation, Intermediate and Expert Certifications, Learn more about ITIL HERE:

ITIL and Accredited ITIL Foundation, Intermediate and Expert Certifications

ITIL - Accredited ITIL Foundation, Intermediate and Expert Certifications

ITIL and Accredited ITIL Foundation, Intermediate and Expert Certifications

ITIL - Accredited ITIL Foundation, Intermediate and Expert Certifications