3 Key Questions a Business Process Workflow Should Address

A business process workflow can be considered as the implementing mechanism of the whole business process. Business processes are general protocols that should be followed by the company in order to create quality driven products and services. In order to be effective, the business process should have a corresponding workflow. This will allow the business processes to gain muscle in the implementation of different tasks. In a way, a business process workflow makes the company work. Without a workflow, the business process will remain a dry protocol.

A workflow should address who are the people responsible for each process sub-set and who will carry out the tasks defined in each business process. Answering the key who question is important in order to effectively delegate tasks and responsibilities. However, answering the who’s in the workflow does not only involve identification of key personnel. It is also important to determine the roles of each participant in the workflow. These roles should be clearly assigned and presented to the personnel involved.

What are the assigned tasks and what are the expected outputs are the next questions that a workflow should address. This stage clarifies the work per se and what are needed to implement that work. But the workflow must also address what should be the output after successfully carrying out the tasks. Customer demands will now play a key role here, so it is better to include important customer specifications for a product or service.

Finally, a workflow should clearly define the time element of a process. Definition of when a product or service should be rolled out must be clear in the work flow. This is important in achieving targeted deliveries.

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