328 External links • Official ITIL Website (http://www

ITIL 328 External links • Official ITIL Website (http://www

References [1] David Clifford, Jan van Bon (2008).

Implementing ISO/IEC 20000 Certification: The Roadmap.

ITSM Library.

Van Haren Publishing.

ISBN 908753082X. [2] Office of Government Commerce (UK) CCTA and OGC (http:/ / www.ogc.


Uk/ index.


Retrieved May 5, 2005. [3] Office of Government Commerce (UK) (http:/ / www.ogc.


Uk/ guidance_itil.


Retrieved August 19, 2009. [4] Office of Government Commerce (2000).

Service Support.

The Stationery Office.

ISBN 0113300158. [5] Office of Government Commerce (2001).

Service Delivery.

IT Infrastructure Library.

The Stationery Office.

ISBN 0113300174. [6] Office of Government Commerce (2002).

ICT Infrastructure Management.

The Stationery Office.

ISBN 0113308655. [7] Cazemier, Jacques A.; Overbeek, Paul L.; Peters, Louk M. (2000).

Security Management.

The Stationery Office.

ISBN 011330014X. [8] Office of Government Commerce (2002).

Application Management.

The Stationery Office.

ISBN 0113308663. [9] Office of Government Commerce (2002).

Planning to Implement Service Management.

The Stationery Office.

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ITIL Small Scale Implementation.

The Stationery Office.

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Uk/ itil_ogc_withdrawal_of_itil_version2.

Asp [12] Majid Iqbal and Michael Nieves (2007).

ITIL Service Strategy.

The Stationery Office.

ISBN 9780113310456. [13] Vernon Lloyd and Colin Rudd (2007).

ITIL Service Design.

The Stationery Office.

ISBN 9780113310470. [14] Shirley Lacy and Ivor Macfarlane (2007).

ITIL Service Transition.

The Stationery Office.

ISBN 9780113310487. [15] David Cannon and David Wheeldon (2007).

ITIL Service Operation.

The Stationery Office.

ISBN 9780113310463. Information Technology Infrastructure Library [16] George Spalding and Gary Case (2007).

ITIL Continual Service Improvement.

The Stationery Office.

ISBN 9780113310494. [17] http:/ / wiki.


It-processmaps.com/ index.

Php/ Service_Portfolio_Management [18] http:/ / wiki.


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Php/ Financial_Management [19] http:/ / www.itskeptic.org/ free-itil [20] http:/ / www.nationalarchives.


Uk/ doc/ open-government-licence/ open-government-licence.

Htm [21] Meyer, Dean, 2005. “Beneath the Buzz: ITIL” (http:/ / web.

Archive.org/ web/ 20050404165524/ http:/ / www.cio.com/ leadership/ buzz/ column.

Html?ID=4186), CIO Magazine, March 31, 2005 [22] Survey: “The ITIL Experience – Has It Been Worth It”, author Bruton Consultancy 2004, published by Helpdesk Institute Europe, The Helpdesk and IT Support Show, and Hornbill Software. [23] Microsoft Operations Framework; Cross Reference ITIL V3 and MOF 4.0 (http:/ / go.

Microsoft.com/ fwlink/ ?LinkId=151991).

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Google.com/ books?id=RV3jQ16F1_cC), Van Haren Publishing, ISBN 9789077212905, [26] http:/ / www.itsmsolutions.com/ newsletters/ DITYvol2iss3.

Htm [27] ISACA (2008), COBIT Mapping: Mapping of ITIL V3 With COBIT 4.1 (http:/ / www.isaca.org/ Knowledge-Center/ Research/ ResearchDeliverables/ Pages/ COBIT-Mapping-Mapping-of-ITIL-V3-With-COBIT-4-1.

Aspx), ITGI, ISBN 9781604200355, [28] Brooks, Peter (2006), Metrics for IT Service Management (http:/ / books.

Google.com/ books?id=UeWDivqKcm0C), Van Haren Publishing, pp. 76–77, ISBN 9789077212691, [29] Morreale, Patricia A.; Terplan, Kornel (2009), “ Matching ITIL to eTOM” (http:/ / books.

Google.com/ books?id=VEp0aMmH3iQC), CRC Handbook of Modern Telecommunications, Second Edition (2 ed.), CRC Press, ISBN 9781420078008, [30] ITIL V3 Qualification Scheme (http:/ / www.itil-officialsite.com/ Qualifications/ ITILV3QualificationScheme.


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Retrieved 2011-05-02. [31] APMG (2008). “ITIL Service Management Practices: V3 Qualifications Scheme” (http:/ / www.itil-officialsite.com/ nmsruntime/ saveasdialog.

Asp?lID=572& sID=86). .

Retrieved 24 February 2009. [32] “EXIN Exams” (http:/ / www.exin-exams.com/ ).

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Php?show=nav. 5732).

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Pdf). .

Retrieved 24 February 2009. 328 External links • Official ITIL Website (http://www.itil-officialsite.com/home/home.asp) • The OGC website (http://www.ogc.gov.uk/) Information technology planning 329 Information technology planning Information Technology Planning is a discipline within the Information Technology domain and is concerned with making the planning process for information technology investments and decision-making a quicker, more flexible, and more thoroughly aligned process.[1] According to Architecture & Governance Magazine, (Strategic) IT planning has become an overarching discipline within the Strategic Planning domain in which enterprise architecture is now one of several capabilities.[2] Arguments for Information Technology Planning IT takes too long to adjust plans to meet business needs.

By the time IT is prepared, opportunities have passed and the plans are obsolete.

IT doesn’t have the means to understand how it currently supports business strategy.

The linkage between IT’s capabilities — and their associated costs, benefits, and risks — and business needs is not mapped out.

Additionally, information gathering and number crunching hold the process back.[1] IT makes plans that don’t reflect what IT will actually do or what the business actually needs.

In the end, business doesn’t understand how IT contributes to the execution of strategy.

IT doesn’t start planning with a clear picture of which demand is truly strategic or which actions will have the biggest impact.

Information regarding business needs and the costs, benefits, and risks of IT capabilities comes from sources of varying quality.

IT then makes planning decisions based on misleading information.[1] IT’s plans often end up rigid and unverifiable.

Plans don’t include contingencies that reduce the impact of change, nor have they been verified as the best plan of action via comparison to alternatives and scenarios.

IT simply doesn’t have the time and information for it.

Manually preparing multiple plans and selecting the best one would take too long for most organizations — especially considering the availability of the information needed for a comparison.[1] Strategies for Providing an Information Technology Planning Capability According to Forrester Research, there are several recognized strategies for providing an information technology planning capability[1] .

A repository of application data.

Planning tools provide a common inventory of application data including costs, life cycles, and owners, so that planners have easy access to the information that drives their decisions.

Capability maps.

Forrester recommends using capability maps to link IT’s capabilities to the critical business processes they support.

These software tools provide a graphical tool that clearly outlines how the business capabilities that IT provides to the business are linked to IT’s efforts.

This can also be known as an IT Roadmap or technology roadmap Gap analysis tools.

Alongside capability maps, planning tools capture information about the future state of business capabilities as dictated by business strategy.

Users leverage this functionality to identify the areas where IT capabilities need to be built, enhanced, or scaled back — driving IT’s strategy.

Modeling and analytic capability.

These tools enable planning teams to create a variety of plans, which can then be compared to one another to weigh the pros, cons, and risks of each.

In addition, their impact on architecture and current initiatives becomes visible.

This keeps plans relevant, provides teams with the foresight to plan holistically, and enables IT to communicate the plan clearly.

Reporting tools.

Reports guide the planning team’s decisions — for example, which applications have redundant capabilities, have not been upgraded, or are plagued with costly issues.

IT’s strategic decisions are therefore more easily justified. Information technology planning

Read more about 328 External links • Official ITIL Website (http://www:

Accredited ITIL Foundation, Intermediate and Expert Certifications

Accredited ITIL Foundation, Intermediate and Expert Certifications, Learn more about ITIL HERE:

ITIL and     328    External links  • Official ITIL Website (http://www

ITIL - 328 External links • Official ITIL Website (http://www

ITIL and     328    External links  • Official ITIL Website (http://www

ITIL - 328 External links • Official ITIL Website (http://www