Found in the press:
59% of organizations want to measure IT costs by service, nearly half
say their current inability to do so is a top barrier to optimizing IT
Senior corporate executives and IT leaders want better methods for
measuring IT costs based on service (i.e., online trading or payroll),
rather than based on technology components.
In response to a survey of
more than 230 U.S. senior corporate executives and IT managers released
today by Managed Objects, the Business Service Management Company, both
groups most often identified the ability to create service-oriented IT
costing models (59%) as a key feature in an ideal solution for
optimizing IT application costs.
Further, respondents most often
identified a current inability to achieve this as their top barrier to
accurate measurement (49%).