Business process management or BPM as it is more popularly known in many corporate circles has been around for quite some time now, so it is hardly the new kid on the block. However, the system has not been applied by many organizations until the boom of information technology. Perhaps such a sudden influx in the users of business process management can be traced to its two important areas: information technology and management of human resources. The information technology aspect of business process management refers the software itself that actually makes the system run and monitor the entire organization.
The human aspect, on the other hand, refers to the leader’s capacity to lead his or her team to action. Business process management is a great addition to any organization, because if one were to apply such a system in his or her enterprise he or she is guaranteed to up his or her production levels while at the same time reducing the costs of production. Thanks to business process management, many organizations were able to come up with high quality products or high quality output in half the time it used to take them, resulting in more satisfied customers and a general clamor for more excellent products and services. When this happens, a company can only do so much to prepare itself for the sudden influx of new clients all waiting to have their turn to experience that particular company’s offerings all thanks to the successful implementation of business process management.
Business process mapping enables managers to accurately analyze company business processes. This is an effective tool to standardize different business objectives, know in real time what tasks are being accomplished and most importantly, how the company processes affect customer relations and management. There are four steps to business process mapping that every management professional can follow. Identifying these steps and applying it to the company’s business processes could greatly enhance the efficiency and effectiveness of the work flow.
First, managers should be able to identify different work processes that are being implemented. Knowing the process of each component of the company is crucial in understanding how work should be done and how it could serve the needs of customers.
Second, once the process is identified it is now necessary to gather data and information on the intricacies of the different business processes. Managers should be able to gather information regarding the key personnel involved in the work process. These individuals can make changes to the process so they should be involved in crafting the process map. Other pertinent information that should be gathered includes process objectives, risks, control mechanisms, and measures of milestones.
Third, verification should be done on the data gathered. Verification can take many forms like actual interview, line manager’s conferences, and other techniques that a business manager can implement. Results should be mapped out in a spreadsheet or a business process mapping software. This step will validate if the identified processes are clear and if work set are being effectively carried out.
Fourth and final step is analysis. The information gathered and the map that was created should be analyzed. Any inefficiency in the process should be purged immediately and best practices should serve as a model for the whole business process.