The Art of Service - Understanding ECM and Document Imaging

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Understanding ECM and Document Imaging

Now that enterprise content management or ECM is already established in the market, more of its features become highlighted. One of its features is the document imaging that is a part of the “capture document and content and other content-related technologies that are essential in organizational processes.

For the full definition of document imaging, it is in fact a part of information technology category that enables systems to conduct replication of documents that are commonly employed in the business industry.

And since document imaging is a system as a whole, it can also take many forms which are already marketed and widely-adopted by business enterprises. Now we see document imaging forms such as: microfilm, facsimile machines, image copiers, printers or multifunction printers, Computer Output Microfilm or COM, document scanners, archive writers, and other related-products available for document imaging.

The presence and relevance of document imaging in the information industry can be traced back for the last 15 years when it has been employed to describe and define software-based computer systems that mainly capture, store and saved images, and reprint and reproduce images.

For a short historical background of document imaging, when it was still a part of content management technologies, the term document imaging is oftentimes used confused with the whole category of document image management. This is due to the desire of the industry to give a clear-cut definition of the term to distinguish itself from the micrographic and reprographic technologies.

Then, in 1980s and 1990s a new innovation has been established and is called Electronic Document Management that is very essential in securing amount of electronic documents that is created in a particular organization.

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