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At The Art of Service we offer our ITIL Education in many forms, yes there is the Certified Foundation Course, the Certified Practitioners Course and the Certified Managers Course. These 3 course headings make up our “ITIL Education Program”, but it doesn’t have to end there.

Through our teams’ experiences, we at The Art of Service have recognized there to be a gap in the Certified ITIL Courses that are recognized from EXIN and OGC. There was a void that needed to be filled in not just one area but in two.
We had clients requiring the education of staff that not necessarily was dealing directly with the ITIL processes but needed to know what was going on in the office and what this “ITIL fuss” was all about.

Our Team members also noticed that there was a greater demand for a course designed for the upper Management, the CEO and CIO of the companies. The course needed to be brief and sell the virtues and benefits of investing in ITIL and what was expected in returns from the investment.

In response to hearing our customer needs we created 2 new ITIL courses, Awareness and Executive Awareness.

ITIL Awareness Course is a short one day course that provides the participant with an overview of just what ITIL is. The course provides an excellent conceptual overview of the ITIL Framework and what makes it such a commonsense methodology.

The one-day course looks at the following topics:

Structure of the library
ITIL and IT Service Management key concepts and objectives
Certification program overview
Overview of relationships between the ITIL processes

Quick descriptions of the goals, objectives, activities, relationships in the Service Support, Service Delivery processes and the Service Desk function.

ITIL Executive Awareness course is one designed for the upper management. If you are looking at acquiring funding for the education and implementation of ITIL this is the one you get the CEO and CIO as well as the upper management team to sit in on.
This 4 hour course is hard hitting and covers:

Structure of the IT Infrastructure Library
Key concepts of ITIL
How their investment will be spent
The Benefits and what to expect once ITIL has been implemented.

ITIL Foundations – 3 days

A detailed, modular introduction to the concepts, terms, definitions, objectives, benefits and relationships within core IT service management processes and functions, according to the ITIL (Information Technology Infrastructure Library) best practice framework.
The course is based on principles described in the ITIL Service Support and Service This course prepares participants for the examination leading to the Foundation Certificate in IT Service Management.

ITIL Practitioner – 2 to 5 days

The ITIL Practitioner workshops are for those people who belong to a process team or could be considered a process owner. Participants will have passed the IT Service Management Foundations exam.

The two-day course is another action learning event, with lots of exercises and review of case studies.

The course prepares participants to sit for the Practitioner Certificate exam in the process area (a 2 hour, case study focussed, open book, 40 questions, multi-choice exam).

New models for Practitioner programs are now centered on closely coupled processes. The first such clustered program combines Release, Change and Configuration Management (the official name is “Release and Control). The clustered courses are 5 days in duration.

The Art of Service is accredited to deliver the 2-day ITIL Practitioner courses for the following processes:

Service Desk / Incident Management
Problem Management
Change Management
Configuration Management
Service Level Management
Availability Management

IT Service Managers Certificate – 12 days

This course is a comprehensive program for Managers, looking for the ultimate in ITIL certification. The IT Service Managers certificate is a highly sought after qualification.

Wearers of the Red Badge have been through an intensive education program, with The Art of Service. The program is based on action learning. It builds upon theory provided in the ITIL Foundations course. A pass at the ITIL Foundations level is a prerequisite for anyone looking to enrol in this program.

The ITIL Service Manager course provides participants with the skills that are required in today's Service Manager role, both from an internal and as a consultancy role.

Along with the theory components, participants are required to undertake a series of assessable practical exercises designed to bring the ITIL concepts into a “real world” context.

Prior to being accepted on the course an interview is conducted to ensure that the participant has a sufficient background and experience. It also allows The Art of Service to set the expectations about what is expected of participants on an “action learning” program.

This course prepares students to sit for the ITIL Service Manager's certificate.

As a departing note on our offerings of Education:
As previously mentioned, The Art of Service is Adaptable. We have created specific ITIL programs to meet several of our clients needs. Revision courses, specific courses for particular projects and so on……Nothing is out of our reach and doing.

Remember from our ‘Home Page’, everybody’s needs and requirements are different, so why shouldn’t our services reflect that?

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