The Art of Service - FACTSHEET - ITIL Cluster Practitioner Release & Control

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FACTSHEET - ITIL Cluster Practitioner Release & Control

Overview
The ITIL Practitioner workshops are for those people who belong to a process team or could be considered a process owner. Participants must have passed the IT Service Management Foundation exam.

The five-day course is another action learning event, with lots of exercises and review of case studies. The ITIL Practitioner cluster course “Release and Control” is intended for professionals who will participate in managing, organizing and optimizing the operations of the Release and Control processes in an IT Service Organization which has implemented, or started to implement, ITIL based Release and Control processes.

The target group consists of operational staff and managers wishing to extend their skills in planning, monitoring, reporting and optimizing, related to the processes of Change, Release and Configuration Management.

Click here to download the course brochure in PDF

Qualification and Assessment
The course prepares participants to sit for the Practitioner Certificate exam in the process areas of Release, Change and Configuration Management (the official name is "ITIL Practitioner certificate in IT Service Management - Release and Control").
The course assessment includes formal in-course assignments during the course and one formal examination taken after the course.
Before taking part in the examination for the Practitioner course “Release and Control” the participant must have:

obtained the ITIL Foundation Certificate in IT Service Management (required to enter an accredited training)
attended an accredited Practitioner course “Release and Control”, and
successfully fulfilled the three Practical Assignments (according to the completed and signed form returned by the coach/trainer)

After having fulfilled these requirements and having passed the examination, the participant will receive the Practitioner Certificate in IT Service Management, Release and Control.

Examples of roles in the field of the Practitioner in IT Service Management, Release and Control include:

Process manager (for the Change, Configuration or Release Management process)
Manager of the centralized function Change, Release and Configuration Management
Change coordinator
Configuration coordinator
Release coordinator

Multiple processes course versus single process course
While undertaking a single ITIL process practitioner course may appear easier and cheaper, it is hard to appreciate the relationships with the other ITIL processes if they are not covered in the same course. For example, Configuration Management depends strongly on formal Change Management practices. For this reason (and others), the ITIL processes have been grouped into four (4) Practitioner Cluster Modules, as seen in Figure 1 below. The Release and Control module has been highlighted in red text in the dotted box.

Course Content

Managing

Plan the key activities in the Change Management, Release Management and Configuration Management processes.
Plan the exchange of appropriate information relevant to managing the Release and Control processes.
Initiate actions to ensure the key activities in the Release and Control processes meet the agreed objectives set.
Report on the effectiveness and efficiency of the activities in the Release and Control processes.

Organizing

Organize the exchange of appropriate information with other processes.
Provide Change, Release and Configuration Management information to other IT Service Management processes, users and suppliers.
Maintain the procedures of the Release and Control processes.
Maintain the baselines of configurations and status information of Configuration Items.
Provide instructions for designing, building and configuring releases.
Advise on the back-out and test plans for changes and releases.
Plan the implementation of releases.
Monitor the logistics (storage, transport, development and/or delivery, implementation) for releases (whether purchased or developed internally).
Coordinate and monitor changes (including preparing and taking part in Change Advisory Board meetings).

Optimizing

Monitor and optimize the Release and Control processes.
Propose improvements, based on results of monitoring and/or reviews.
Plan and conduct change, release and configuration audits.

Course Outline
Day 1
Introductions and overview on IT Service Management.
The role that Release, Change and Configuration Management plays in the organization.

Day 2
Release Management - in depth review and formal assessment.

Day 3
Change Management - in depth review and formal assessment.

Day 4
Configuration Management - in depth review and formal assessment.

Day 5
Summary and wrap up, including mock exam.

The course will explore the theory of Release Management, Change Management and Configuration Management in detail, and is supported by a series of exercises, case studies and active discussions led by your experienced instructor.

Where can you attend this course?
The ITIL Practitioner course Release & Control is scheduled in all major cities in Australia.
Please refer to our website for course schedule (www.artofservice.com.au).
Alternatively, we come to the venue of your choice at a time that is most convenient for your staff and run the course in-house (minimum of 6 participants is required).

Further information
If you have any queries or you would like to discuss other ITIL Service Management training options, please do not hesitate to contact The Art of Service by email, web, phone or fax.

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