Overview The ITIL Service Management Executive Awareness course is for members of senior management who wish to gain a concise, fundamental understanding of the IT Infrastructure Library (ITIL). ITIL is globally recognized as the de-facto world’s best practice in IT Service Management. Participants may have no previous experience or exposure to IT Service Management or ITIL.
The ITIL Service Management Executive Awareness course is a 4 hour course intended for CEOs, CIOs and other senior professionals who are interested in the world’s best practice of IT Service Management, ITIL.
This course is led by our certified professionals with real-world IT management experience on your premises, or at ours. There are no pre-requisites for the ITIL Service Management Executive Awareness Course.
Course Outline
Structure of the IT Infrastructure Library
Key concepts of ITIL
How their investment will be spent
The benefits and what to expect once ITIL has been implemented.
ITIL Processes and Functions:
Service Desk
Incident Management
Problem Management
Configuration Management
Change Management
Release Management
Service Level Management
Financial Management for IT Services
Availability Management
Capacity Management
IT Service Continuity Management
Security Management
If you have any queries or you would like to discuss other IT Service Management training options, please do not hesitate to contact The Art of Service by email (
), web, phone or fax.
