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The Art of Service's ITIL Certification Passrates |
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| Course name | The Art of Service Passrate 2008 | The Art of Service Passrate 2009 | ITIL V3 Foundation | 86% | 87% |
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ITIL V2 Practitioner "Support & Restore" | 67% | N/A - Client favours V3 Intermediate option | ITIL V2 Practitioner "Release & Control" | 100% | ITIL V2 Practitioner "Agree & Define" | 100% | ITIL V2 Practitioner "Plan & Improve" | 100% | ITIL V2 Service Manager "Service Support" | 52% | | ITIL V2 Service Manager "Service Delivery" | 61% | 100% | ITIL V2-V3 Foundation Bridge | 87% | 100% | ITIL V2-V3 Manager Bridge | 80% | 100% | ITIL V3 Capability Module "Service Offerings and Agreements" | Released in Late 2008 | 75% | ITIL V3 Capability Module "Release Control and Validation" | 100% | ITIL V3 Capability Module "Planning Protection and Optimization" | 100% | ITIL V3 Capability Module "Operational Support and Analyst" | 100% | ITIL V3 Lifecycle Module " Service Strategy" | 100% | ITIL V3 Lifecycle Module " Service Operation" | 100% | ITIL V3 Lifecycle Module " Service Transition" | 67% | ITIL V3 Lifecycle Module " Service Design" | 100% | ITIL V3 Lifecycle Module "Continual Service and Improvement" | 100% |
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