manage software license and upgrade costs. HYPERLINK “http://www.itilsurvival.com/ITILConfigurationManager.html” http://www.itilsurvival.com/ITILConfigurationManager.html IEEE – IEEE Std-729-1983 “Configuration is the process of identifying and defining the items in the system, controlling the change of these items throughout their lifecycle, recording and reporting the status of items and change requests, and verifying the completeness and correctness of items” Configuration Management and the CMDB A core ITSM discipline is the concept of Configuration Management.
To quote Jan Van Bon in IT Service Management – An Introduction, “Configuration Management addresses the control of a changing IT infrastructure (standardization and status monitoring), identifying the configuration items (inventory, mutual links, verification, and registration), collecting and managing documentation about the IT infrastructure and providing information about the IT infrastructure to all other processes.” A foundational element to the entire ITSM conception is the Configuration Management Database, or CMDB.
A CMDB, according to ITIL, manages: Official ITIL UK webpage HYPERLINK “http://www.ogc.gov.uk/index.asp?id=2261” http://www.ogc.gov.uk/index.asp?id=2261 Ecora’s Enterprise Auditor Audit-Ready Reports Reduce the time and resources needed to conduct IT audits by as much 75%! Enterprise Auditor automatically discovers and collects critical data from your entire IT infrastructure in minutes – not weeks.
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Identifying and tracking system changes on a scheduled basis is also completely automated. Find out More: ?To learn more about Ecora Enterprise Auditor, visit HYPERLINK “http://www.ecora.com/ecora/products/enterprise_auditor.asp” http://www.ecora.com/ecora/products/enterprise_auditor.asp. Web sites to reference Configuration Management 1-2-3 HYPERLINK “http://www.123-configuration-management.com/” http://www.123-configuration-management.com/ Configuration Management Today HYPERLINK “http://www.cmtoday.com/” \t “_blank” www.cmtoday.com Change Management Institute HYPERLINK “http://www.change-management.com/” \t “_blank” http://www.change-management.com
Read more about A CMDB, according to ITIL, manages: Official ITIL UK webpage HYPERLINK “http://www: