Despite their immediate similarities, ITIL and CMMI (capability maturity model integration) do not serve the same purposes. While the general feeling of most seems to be that you can have either ITIL or CMMI, the truth is that they are in fact highly compatible and reinforce each others strengths in several ways.
So, how are ITIL and CMMI similar? Both ITIL and CMMI are (capable of) being used to organize, measure and improve both Infrastructure and operational systems. CMMI of course extends further into software improvement (than ITIL, which isn’t geared toward software at all; however, who knows what the future holds?). Both ITIL and CMMI are principally centered around process improvement however; with ITIL focusing in on IT-related infrastructures, duties and solutions and CMMI tending toward organizational and software-based improvement(s). CMMI is unique in that it seeks to bring together and configure normally disparate organizational functions. ITIL is also known for its ability to merge separate systems and processes, like elements of IT infrastructure with the business demands of its parent organization, for example.
The real question here is how can CMMI and ITIL be used in tandem to benefit an organization? While ITIL is certainly one of the most comprehensive infrastructure compendiums for IT solutions regarding all stages of infrastructure, it is essentially still a reference, or rather, a library of sorts. CMMI on the other hand, is a system for organization and improvement by its very nature. What many organizations are now doing is basically “mapping” CMMI to ITIL and using it to distillate the most beneficial methodologies (of ITIL) in a highly controlled manner. This is of course carried out by means of careful identification of inherent abilities and identifying pathways to proposed goals. CMMI can, in essence, be applied directly to the IT lifecycle, which makes “fishing out” solutions via ITIL much more efficient.
The principal idea behind CMMI is to facilitate the creation of a more mature process for improving processes (and software, if that is its intended use). ITIL is not designed to be utilized as a complete solution or roadmap, but rather as a comprehensive reference tool that can used to create solutions as they are encountered. This does not imply that ITIL is incapable of being used in an organized fashion, but rather that it is inherently devoid of a “how to establish your infrastructure”-type element. However, a lack of this fundamental element isn’t often required because those tasked with implementation of ITIL are often highly experienced and know quite a bit about IT Infrastructures in general. But it simply isn’t prudent to rely solely on “by-rote” knowledge (and implementation) of ITIL, especially considering the increasing complexity of modern business processes and systems. This is of course where an additional layer of control like CMMI is particularly beneficial, as it allows for the creation of an enhanced stratum of control which not only makes for a better overall system, but also more efficient usage of ITIL methodologies.
Why not have ITIL training digitally delivered directly to employees via an e-learning program?
If you are wondering how it might be possible to quickly set up a system which incorporates CMMI + ITIL concepts, while still keeping things on track, consider an ITIL Intermediate training and certification solution. The great thing about a quality ITIL intermediate e-learning program is that it is a cost effective solution for introducing and training employees in ITIL, yet it is highly accessible, meaning it won’t alienate them.
These e-leaning programs are not only designed by experts in the field to provide a clear path to greater understanding of ITIL in general, but they’re also tailor-made to prepare individuals for certification as well.
Why ITIL Intermediate?
ITIL Intermediate is more comprehensive than (ITIL) foundation and much less involved than an expert level program. Translation; ITIL Intermediate is perfectly suited for your average IT professional and it is angled toward imbuing individuals with a greater understanding of the IT lifecycle (including specific solutions / methodologies which pertain to particular elements of the IT lifecycle). An e-learning program for ITIL Intermediate is also much more cost-effective than any on-site counterpart could ever hope to be (physical attendance courses generally run in the thousands of dollars!). Then of course there is the issue of retention of information; on average, IT pros tend to get more from e-learning courses simply because they allow for much greater flexibility with regards to scheduling. E-learning for ITIL Intermediate is also delivered digitally and is viewable on virtually every device imaginable (including PC’s, Mac’s, laptops, tablets, and smartphones). ITIL Intermediate e-learning lets you study how you want, when you want; and at the end of your course, you get customized assistance with certification.
If your organization is considering incorporating CMMI and/or ITIL to its palette of resources then quality ITIL training is definitely in order. Remember, employees don’t particularly have to understand CMMI or how to implement it, but they definitely need to be familiar with ITIL and how it is to be applied. Click here for ITIL Intermediate e-learning solutions.