- I need to know all about ITIL to get ISO 20000
- Getting the ISO 20000 Certificate is the end game
- My organization will have to start from scratch.
You can obtain ISO 20000 without knowing anything about ITIL.
However, this would be a missed opportunity.
No, getting the ISO 20000 certificate is just a stop on the service improvement journey driven by ISO 20000 requirements.
Certainly not, your organization is probably doing a lot of what ISO 20000 requires.
The processes need to be implemented into your current environment, not the other way around.
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