About ITIL : A co-worker and I work for an ISV that sells ITIL software and as part of our employment conditions we need to be ITIL certified. We got assigned to a training course at short notice (2 weeks) and as there is considerable status for a high ITIL exam score in the company I thought it was going to be necessary to use some additional training materials. I started working through the book for 2 hours per night in advance of the course and kept it going through the one week training. The material in this book was more comprehensive than the training we were on which suits my type of learning (I like to understand not just to memorize). Additionally I felt it was a bit more clearly presented but that might be my subjective perception. The ITIL exam is interesting as it is quite easy to pass but very difficult to get a perfect score as many of the questions require a choice between several seemingly correct answers and a couple of the questions will require some extrapolation which will depend upon a thorough understanding of the material. In fact I scored 40/40 on the first try (yay!) and if it wasn’t for the extra depth that this book went into there is no way I would have had the in depth knowledge required for the perfect score. I would recommend setting aside 1 – 2 months and working steadily through it every night with many revisions.
N. Doughty (United Kindom)
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