Access Management Relationship with other Processes

Access Management ensures that users are given the right to use a service, but it does not ensure that this access is available at all agreed times – this is provided by Availability Management. As described above, the process is often centrally coordinated by the Service Desk (being the single point of contact with the end user community), but can involve the Technical and Application Management functions. Where access is controlled by external suppliers, interfaces need to be developed to coordinate requests for/modifications to access levels.

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