For IT professionals who both want to increase their market value to potential employers’ eyes and to deliver the best technical support to customers, they can opt to take the exams to become a Microsoft Certified Desktop Support Technician (also known as MCDST for short). These exams are offered by Microsoft to people who want to have an edge over other IT professionals in the industry.
The MCDST credential is ideal for people who work in direct contact with end users of the products (particularly operating systems) made by Microsoft. MCDST is considered a certification with a lower level compared to the others offered by Microsoft, but it’s still highly valued by employers looking for employees who can effectively help their customers.
The tests for MCDST are made of two core exams with no need for other elective exams. Exam 70-271, the first core exam, is named "Supporting Users and Troubleshooting a Microsoft Windows XP Operating System." The second core exam, Exam 70-272, is named "Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System." Practice tests for both core exams can be downloaded from websites offering tutorials for MCDST. Some practice tests are free of charge, while the more comprehensive ones come in packs that have corresponding fees.
Past candidates have said that a lot of questions are focused on Microsoft Office and basic networking. However, other aspects of troubleshooting are also covered so it’s advisable for future test takers to undergo a comprehensive review before taking the exams