An utterly excellent guide to managing IT Services – Review – ITIL Service Catalog Process Kit

Service Catalog Process Kit – Second Edition

If you have ever worked in, or managed IT Services, this kit will not only answer a lot of your troubling questions, it will also explain matters that you did not know the questions to – just the obnoxious frustration of something that was not working.

You won’t find many info that explains the service catalog business any better than this one.