A look at some of the benefits of cloud adoption from the point-of-view of retailers When internet shopping first began to take hold, retailers were understandably nervous.  After all, they didn’t whether or not this would bring about the end of traditional brick-and-mortar sales or merely impede them slightly.  Sure, some retailers were hurt, but [...]

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If there’s one thing you can count on, it’s change.  It’s as unfailing as the rising and setting sun…something that everyone must deal with from time to time.  But don’t get the wrong idea; one shouldn’t simply accept the notion that all change is painful or unnecessary.  Quite the contrary; sometimes a slight series of [...]

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Without policies and procedures, it’s just not possible to sustain a business

June 4, 2013

Running a business is a lot like being an architect who’s drawing up blueprints.  Even if you’re the type of person that doesn’t favor a more analytical approach to management, chances are, some basic system exists which you and your employees follow and share.  These are, in effect, basic policies or procedures that help you [...]

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What’s the real purpose of CMDB creation?

June 3, 2013

A configuration management database, or CMDB, is (quite simply) one of the most important components of any IT department.  In terms of scope, your average CMDB comprises the configuration items which in essence, help run the entire operation.  Within the bound of the fairly loose definition of “configuration items”, you might find anything from software [...]

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What’s the purpose of data wiping and destruction?

June 2, 2013

With the intrinsic value of data steadily rising (thanks in part to growing popularity of Big Data), you’d think that it might be counter-intuitive to have a data destruction plan in effect.  After all, isn’t the idea to gather and store as much data as possible, perhaps for later analysis?  The simple fact of the [...]

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Service monitoring and control is designed to guard the health of your IT department

June 1, 2013

So, just what is service monitoring and control anyway?  Is it something that’s been designed to oversee IT operations or is it supplementary?  In all honesty, it depends; for some IT departments service monitoring and control is going to take center stage, for others it will simply be something that’s on hand in case of [...]

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Just how important is it to define “roles and responsibilities”?

May 31, 2013

When it comes to managing an IT department (as an individual or through some form of cooperative governance), one must not overlook the need to clearly characterize “roles and responsibilities” for all team members.   Within the framework of any highly technical work environment (along with that of business in general) there exists a network of [...]

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Enterprise content management & mobility

May 30, 2013

There are essentially two things which ECM (or, Enterprise Content Management) is seeking to provide with regards to business-related content – accessibility and workflow enhancement.  Sure, there are plenty of other considerations as far as storage, strategies, tools, security and methodologies are concerned, but at the end of the day you can boil it all [...]

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Don’t let your data warehousing scheme turn into an anchor

May 29, 2013

Near constant proliferation of data is something that modern businesses seem to have largely accepted these days.  The solution of course is to simply warehouse it, store the data away somewhere; you never know when you might need it.  After all, what’s the point of facilitating its creation if you’re just going to discard it, [...]

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Big Data is being used to make more accurate weather predictions

May 28, 2013

We’ve all heard the promises before – that big data (being such a powerful tool) will eventually be able to predict actions or activities before they actually occur.  The idea being that various emerging kinds of analysis techniques allow us to break down patterns and trends that exist within large data sets.  Of course we’ve [...]

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Why ISO/IEC 20000 training is important right now

May 22, 2013

Appearing in 2005, ISO/IEC 20000 was the first set of international standards for IT service management to emerge.  Since its inception, this framework has provided the guidance needed to drive IT departments across the world toward improving their services and ability to meet the demands of their parent company as well as customer base. Fairly [...]

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Why Data Warehousing is important

May 21, 2013

You know what they say, you can’t run a large business without some type of inventory on hand; and what do you need to store your supply?  That’s right, some type of warehouse.  Since we’re now living in the so-called “information age”, where data has essentially become intrinsically valuable, virtually all businesses have had to [...]

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Turbulent times highlights an increasing need for Business Continuity Planning

May 20, 2013

Perhaps you’ve heard this old folk quote already, “things usually get worse before they get better”?   While some might think this was a largely pessimistic saying, there’s actually a ring of truth to those words.   Perhaps you’ve experienced this firsthand already?  Additionally, the second part of the quote says, “But when they do, remember who [...]

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Model Driven Architecture – order out of chaos?

May 19, 2013

To say that most software design is “chaotic” is of course mostly meant as a joke here, but for those that have direct experience, well, they know just how many variables are involved in such an endeavor.  At its heart, MDA (or Model Driven Architecture) is a system of guidelines which seek to greatly simplify [...]

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How Cloud Computing is revolutionizing the way information is being broadcasted

May 18, 2013

With the advent of the internet we saw information being spread around much faster in more unexpected ways than virtually anyone could have imagined in their wildest dreams.  Not too long ago, before cloud computing became a legitimate technology, distributing information over the internet was still a rather involved procedure and might have entailed a [...]

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Data Mining and Healthcare

May 17, 2013

When you look at the potentially positive effects of data mining in a specific area like healthcare it’s hard not to draw certain comparisons elsewhere.  One could argue that mining medical records is sort of reminiscent of time travel; in a movie where the hero is in possession of a book with a detailed list [...]

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Availability Monitoring : SERVICE DESIGN 145 Roles and Responsibilities Availability Manager Responsibilities ?….

May 16, 2013

Availability Monitoring : SERVICE DESIGN 145 Roles and Responsibilities Availability Manager Responsibilities ?…. • • SERVICE DESIGN 145 Roles and Responsibilities Availability Manager • Responsibilities: ?? Ensure adequate availability of all IT services ?? Developing and maintaining an availability plan ?? Oversee availability monitoring and improvement of the process ?? Report provision and advice Skills: [...]

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Basic Concepts Of ITIL : 4 Basic concepts of ITIL PAGEREF _Toc28102931 h 7 HYPERLINK….

May 16, 2013

Basic Concepts Of ITIL : 4 Basic concepts of ITIL PAGEREF _Toc28102931 h 7 HYPERLINK…. Table of Contents TOC \o “1-3″ \h \z HYPERLINK \l “_Toc28102924″ 1 Table of Contents PAGEREF _Toc28102924 \h 2 HYPERLINK \l “_Toc28102925″ 2 Start Here. PAGEREF _Toc28102925 \h 4 HYPERLINK \l “_Toc28102926″ 3 Foundation Certificate in IT Service Management PAGEREF [...]

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Benchmarking Tools : com 1 SekChek Classic comprises a set of automated computer….

May 16, 2013

Benchmarking Tools : com 1 SekChek Classic comprises a set of automated computer…. SekChek Classic 70 SekChek Classic SekChek Developer(s) Stable release SekChek IPS V5.0.5 / 6 January 2011 Operating system Windows, OS/400, UNIX, Netware Size Type License Website 10.0MB Computer Security and Audit Proprietary SekChek.com [1] SekChek Classic comprises a set of automated computer [...]

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Availability Manager roles and responsibilities are defined and scoped 12

May 16, 2013

Availability Manager roles and responsibilities are defined and scoped 12 1. The RACI model is used to define the roles and responsibilities for Service Design 2. Functional roles are analyzed from the RACI matrix 3. Activities are analyzed from the RACI matrix 4. Skills and attributes are analyzed from the RACI matrix 5. Process owner [...]

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