Service Level Agreement or SLA is a contract that deals with the responsibilities, terms, conditions and obligations existing between two parties. In the Service Level Agreement, the obligations of each party are mentioned. Of course, with every right entails responsibilities. Each of which must materialized for the benefit of each party involved.
A good example of Service Level Agreement is what exists between an Application Service Provider and the end user. The ASP provides services to its clients through its different networks. From a focal point it disperses its service to its subscribers. Their customers would subscribe to their services using their software to gain access. Nowadays there are different Service Level Agreements available in the market. And many people get a slice of each everyday. At many instances people are not aware that they are already engaging themselves into a Service Level Agreement by means of different Application Service Provider. According to ASPnews.com, there exist five subcategories of ASP. First one is Enterprise ASPs which is associated with business. This type of ASP is applicable to enterprisers and business people alike. Local ASPs are intended to provide service on a much smaller range. It provides for the business in towns or areas of the same locality. Specialists ASPs are more customized applications. They provide for particular needs. It involves people with their specialties regarding with the need in demand. The Vertical Market ASPs are catered to give backbones to different industries. Lastly there is the Volume Business ASPs which provides services for both small as well as medium-built businesses. It provides it service by volume. Its application services come in packages for the consumption of its clientele.
The ASP is an example of how Service Level Agreement has become widely available at present genre. It’s a promise that will ensure a smooth transaction as well as satisfaction for its customers and providers alike.