Balanced Scorecard Makes its Way into Libraries

Many libraries across the country are now adopting the balanced scorecard technique in order to keep track of their materials and provide their users with the best service,especially the libraries in most top notch educational institutions that not only service the student and faculty body, but the entire community as well. This balanced scorecard is a type of management technique that is designed to give the organization a view of the entire system based on four perspectives: the user, financial, internal processes and procedures, and learning potential for the future.

Many libraries, like the University of Virginia Library, consistently analyze these four areas using a set of metrics in order to determine success and goal achievement. From the user perspective, they analyze how well the library is able to meet the different needs of all their users. The internal process perspective looks into how the library ‘s own internal processes function in an efficient way to deliver the different library collections and provide varied library services. The financial aspect, on the other hand, studies how the library ‘s own stock of resources and finance allows them to achieve their goals and objectives. Finally, the learning potential and growth for the future perspective takes into account the current position of the library to determine if they are well on their way to meet the goals of the present and the future as well. Combining all four perspectives together will give the library managers a sense of how the ingredients of success are utilized to come up with very good results.