Basic ITIL Concepts : Can you anticipate any clashes with the basic ITIL concepts….

ITILBasic ITIL Concepts : Can you anticipate any clashes with the basic ITIL concepts….

Provide a thumbnail schedule of start date, milestones and completion date.

A detailed MS Project schedule is not required, but this tool would be suitable for the job. Assumptions Identify the base assumptions upon which the project would be conducted. Dependencies Record the other projects or initiatives, either starting or finishing, upon which this project depends.

What projects or initiatives depend on this project starting or finishing? Project Strategy This section should outline the strategy to be undertaken to meet the objectives. Options Investigate at least two options for approaching this project.

For example, what is the effect of doing nothing? ITIL compliance Identify how well the project and the finished service or product can follow ITIL processes.

Can you anticipate any clashes with the basic ITIL concepts? For example, Change Management and Configuration management. Is a new OLA or SLA required? Customer’s Quality Expectations A brief statement on the “level” of quality the Customer is expecting – for example is the Product “customer-facing” and needing to be perceived as a “quality product” or is the output of the project intended for internal use only and some degree of non-conformity to requirements capable of being tolerated. Acceptance Criteria A definition, in measurable terms, of what must be done for the outcome of the project to be acceptable to the Customer. Review and reporting The frequency of review required by management.

Management reviews (End Stage Assessments) will be related to significant events during the life of the project to commit resources and authorise progress, but their frequency will be influenced by the management review requirements stated here. Sign-off Sheet Approval – Project Sponsor __________________________ Name

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ITIL and Basic ITIL Concepts : Can you anticipate any clashes with the basic ITIL concepts….
ITIL - Basic ITIL Concepts : Can you anticipate any clashes with the basic ITIL concepts….
ITIL and Basic ITIL Concepts : Can you anticipate any clashes with the basic ITIL concepts….
ITIL - Basic ITIL Concepts : Can you anticipate any clashes with the basic ITIL concepts….

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