An IT professional knows he has to have certifications and credentials under his belt to make it big in the field he has chosen to work in. However, with so many available programs to choose from, it can get confusing for him to choose the best one. It’s a common story in the IT industry for a person to get a certification he thinks he needs, but really doesn’t.
The focus of this article is the Microsoft Certified Desktop Support Technician (MCDST) credential. MCDST falls under the broad program called Microsoft Certified Professional (MCP), which is a collection of all tests/exams a person can take in order to be an MCP. Earning a certification after passing even just one set of tests makes a candidate an MCP.
MCDST, in particular, is for people who work in the customer service aspect of IT. They are people who provide technical support to end users (customers) of the various versions of Microsoft Windows. They are people who are system and network administrators. They are front liners, usually a company’s first line of defense when it comes to handling customer issues.
Usually, help desk technicians and technical support representatives handling Microsoft Windows issues are the best candidates for MCDST certification. Whether they are on call and do house visits, or provide help over the phone (or chat and email in some cases), having the MCDST title to their name can surely help them have a better footing in the corporate ladder. They’ll also be in a better position to help out customers.