Ready or Not, Here ITIL® V3 Comes - Art of Service Making Sure IT Service Managers Don't Have to Hide From Latest ITIL® Upgrade
On May 30, 2007, ITIL® V3 was released, bringing both the promise of greater productivity and the potential for implementation headaches to IT Service Managers. Such professionals need not play a game of Hide and Seek with the new framework, however. The Art of Service's Complete ITIL® V3 Readiness Assessment Kit will have them home free and up and running smoothly in just a few hours.
With the granddaddy of all IT frameworks now on the market, IT Service Managers are gunning their engines in anticipation of a green-flag implementation. IT education provider Art of Service is right at the front of the pack, driving the pace car, to ensure they get off to a clean start.
QUEENSLAND, AUSTRALIA (PRWeb) March 7, 2007 -- As IT Service Managers anxiously await the implementation of ISO20000, Art of Service is poised to help them make the transition a seamless one. With a full lineup of ISO20000-related training programs on its schedule, Art of Service has the perfect course to meet every IT manager's needs, no matter his or her current level of expertise. Proactive IT managers and consultants who want to get an ISO20000 jumpstart can learn more about these education programs online at http://www.theartofservice.com
The new year already has many exciting new things in store for our clients. As of January 2007 we will be offering the following courses as open calendar courses (meaning that they are open for both individual registrations and group bookings):
SQM Foundation course, a 2 day introduction in the ISO20000 standard
ISO20000 consultant course, a 3 day accredited program leading to the ISO20000 consultant exam.
IPSR - Support and Restore (Service Desk, Incident Management and Problem Management)
IPRC - Release and Control (Configuration Management, Change Management, Release Management)
We look forward to seeing you at any (or all!) of these programs.
For more information, please contact us by phone (1300 13 44 99) or email (
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More products in improved online store
The Art of Service has increased its product offering substantially. The online store at www.theartofservice.com has been improved and a number of new product lines have been added.
This online store is now a true one stop shop for all your IT Service Management needs with the following product lines:
ITIL Books and CDs
ITIL elearning programs
ITSM books
Six Sigma elearning programs
BSI/ISO standards
You can order securely online with your AMEX, VISA or Mastercard. Free shipping and express delivery, what else would you want?
itSMF conference 2006
An other year came and went.. isn't it amazing how quickly things go? For months the whole team has been working on this conference: getting the brochures ready, organising the Apollo 13 team (including pinball machine). It was amazing!
And now it is all behind us... but what a success it has been!
