Brief overview of an ISO 20000 audit

When discussing ISO 20000 with clients and
colleagues, it’s not uncommon that questions about the auditing process
arise. While we at The Art of Service are certified ISO 20000
consultants, auditing must be carried out by a registered certification
body (e.g. Lloyd’s Register Quality Assurance). Briefly, the auditing
process consists of 2 stages, the document review and planning visit
& the initial assessment.

Stage 1 (the document review and planning visit) lasts for about 2 days and in that period:

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