Well, we are now into day 4 of the Manager Bridging Program, currently being delivered at The Art of Service, Brisbane. Today’s Blog is about how it’s going, and the observations made along the way.
Trepidation would be the best way to describe the participants’ day 1. Some Managers did their certification way back in 2003, so were concerned that their knowledge was forgotten, too outdated etc. However, as the course progressed, comfort levels rose and suddenly, the conversations spiralled into high level technical hair splitting.
The greatest difference, as our participants and trainers have commented on, is the emphasis on the use of numerous models/diagrams/flowcharts, and how these can be used to improve various aspects of Service Management. So, for the logical, analytical brain, this is heaven. For the rest, …… a challenge!.
So far, so good… but the real proof will be in the pudding – the 90min 80% pass rate multiple choice exam pudding, that is!
Till next time Cheers from the ITIL® Australia Team at The Art of Service