What is Configuration Management? The answer to this is quite simple, as the definition states: “The process of identifying and defining Configuration Items in a system, recording and reporting the status of Configuration Items and Requests for Change, and verifying the completeness and correctness of Configuration Items.” What is Configuration Management? In my opinion the definition does not do it justice, that is in my opinion Configuration Management forms the nucleus or “hub” around which, all the other processes gather.
What is Configuration Management? – Understand the relationships Why do I say this? Each individual process can achieve certain positive things in their own right.
But the true benefit of a framework like ITIL comes from the interaction between these processes.
The information that all these processes gain must be used proactively by other processes to reap the benefits.
What is Configuration Management? – More than just the CMDB And you guessed it; all processes gain this information through the single repository of this information, called the Configuration Management Database.
The CMDB is one outcome of the overall process, and a very important one.
However, Configuration management ultimately gives an organization the understanding of its infrastructure that it typically has never had before! What is Configuration Management? Answer: the foundation for improving the delivery of service to the customer!
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