Call Center Jobs: Responsibilities Of A Customer Service Representative CSR

Call center profession is known to be a fast paced job. For one reason, organizations and companies have seen the value and convenience of customer service. This enables them to communicate with their customers and as well as improve their existing product and promotions. With the growing number of job openings for Customer Service Representatives (CSR), call centers are now in great need of experienced professionals.

Customer Service Representatives or CSR plays an important role to effectively complete and perform the tasks of answering general inquires, invoice verification, customer complaints and order response. CSRs major responsibility includes answering phone calls and responds to whatever the client requests. Sometimes the CSR are tasked to sell a particular product and enter the client order in the system.

CSR provides the clients with the service and product infos. With all these information, CSR will utilize it to up-sell and promote the merchandise. Call centers are looking for people who can research, identify and resolve complaints, and other issues that concern the customers by using the assistance of computer system. CSR must also have the skill to research billing issues, complete reports/ call logs and study the misapplied payment by the customer. Aside from that, CSR should be also active in recommending the process improvements to develop and enhance the procedures.

Getting a CSR job requires basic knowledge in handling computer system, writing, reading, and arithmetic. You dont really need to have a Bachelors Degree to be able to work in a call center. Usually, they encourage high school graduates, working students and college undergraduates to grab this opportunity.  Remember to be a successful CSR you have to be well spoken, articulate and patient in handling customer queries at all times.