Austin, Texas is a state in the United States where there are high tech companies at rise. It has been considered as next to the Silicon Valley in California. Austin, Texas growth in technology led to naming the city/state as the "the Silicon Hills". Some of the high tech companies in Austin, Texas are Dell, IBM, Free scale Semiconductor, Apple Inc., Hewlett-Packard, Vignette, AMD, Applied Materials, Cirrus Logic, Hoover’s, Inc., Intel, Motive Inc, National Instruments, Samsung, Silicon Laboratories, Sun Microsystems, and United Devices.
Call enters for customer service should have ready solutions to customer’s complaints and issues. It is difficult to bring back an unsatisfied customer. Call center agents should be properly trained and supervised as to their performance in terms of handling customers call.
A Call center supervisor should be able to lead its group in creating a collaborative and productive environment to achieve its objective of serving its customers with excellence. Some of the qualities of a call center supervisor are as follows: 1. Must have supervisory experience in call center environment
of at least 5 years. 2. Must be knowledgeable in managing outbound call/contact/
refusal/lead expectations 3. Must have the ability to manage and mentor subordinates. 4. Must be able to demonstrate ability to prioritize and multitask
in a fast-paced environment. 5. Must have experience in coaching, mentoring, and teambuilding 6. Must have the skills in problem solving, verbal and written
The demand for assistance from call centers of high tech companies have proliferated. Companies would always try to excel themselves and make a difference to be at the edge with other high tech companies. Be proactive, be competitive, and know the person who leads your call agents.