One of the five elements in the area of ITIL® service delivery is the capacity management. This work is responsible for assuring that the needs of the business and definition of the services are completed by making use of the minimum resources for measurement. The activities included in capacity management are: The utilization of the necessary changes by analyzing, implementing, monitoring and tuning the resources, and focusing on the better understanding of the business needs and priorities by managing the demand of the measuring resources.
The implementation of capacity management allows the business to get more out of the IT resources that already exist and also to improve the cost per unit of the service position. It also helps eliminate repetition of work and make sure that reporting of the progress of the business is done consistently. Capacity management is done to adjust the infrastructure components and applications for the improvement of the performance, less consumption and also to eliminate delays. The team of capacity management usually works together with the team for ITIL® service level management and areas for financial management. With the help of capacity management, the business can monitor and improve its service level and financial standing thereby allowing the leaders of the business to make wiser decisions.
Capacity management should be implemented first since it gives fast and early achievement of the saving the cost of resources. The savings can be used for the remaining procedures left to be done in the ITIL® project. The benefits that capacity management can offer make it the first good implementation of all the areas of ITIL® service delivery.