How does an OLA (operation level agreement) function with regards to ITIL ? When you think about business it’s hard not to factor in the importance of efficiently designed systems and schedules. It is through the application of some form of infrastructure that deadlines are able to be met and products / services delivered. [...]
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Supplement your ITIL training with a slide show What an ITIL v3 PPT (power point presentation) can offer you as a student While there’s certainly no substitute for a great ITIL training / certification program (especially if it’s a top e-learning enabled one), there are a number of excellent slide shows available (via the [...]
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What does a CAB (change advisory board) do in the context of ITIL service transition? There is no such thing as infallible infrastructure; this line of thinking applies directly to IT as well as many other examples from the real world. Even the most thoroughly contemplated design or system is going to require some level(s) [...]
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Looking for a company to conduct your ITIL certification exam(s)? While it might not seem like it is important which institution conducts your certification exam(s), it actually matters quite a lot. Even if we are to assume that all companies offering testing services are presenting nearly identical materials (in terms of difficulty and coherency [...]
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Exploring the ITIL community forums Unless you’re completely new to the internet, chances are, you’ve participated in a number of forums. Even if you’ve never been interested in posting your own personal thoughts / observations / information on a discussion board, you can (and perhaps should) still use various community forums as a reference [...]
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Can ITIL “forum lurking” really help you pass your cert test? Using the ITIL community forums to boost your learning potential C’mon, admit it, we’ve all done it before; trawling over other peoples’ comments looking for informational diamonds in the rough without even considering joining in the ongoing conversation. This type of voyeuristic online [...]
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How ITIL roles help to define more important responsibilities If you’re an IT manager, you already know how important it is to have an IT team that fully understands what needs to be done, and in particular what each member needs to primarily focus on. If you are not involved in IT management, (and [...]
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Handling ITIL Role Conflicts Although it’s clear (at least in theory) that the addition of various ITIL roles can improve the quality of an organization’s services, it should be noted that internal conflict among these “roles” is still very likely to occur. Nearly everyone involved in the IT profession is aware of the fact [...]
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ITIL In depth: comparing and contrasting OLA & SLA While it might seem as though (to some people that) an OLA (operation level agreement) and a SLA (service level agreement) essentially take on the same roles and duties, it’s important to note that they actually differ in some key ways. For example, SLA is really [...]
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Finding your ITIL course to be somewhat challenging? Don’t forget to use the ITIL glossary… While most ITIL training / certification courses are designed to facilitate or streamline the learning process, that doesn’t change the fact that the ITIL itself is a very dense subject to absorb. The simple fact of the matter is that [...]
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Examining ITIL 2011, through its Wikipedia entry Who doesn’t love wikipedia with its plentiful bounty of knowledge? However, despite its encyclopedic-like design and glossary-esque format, there are often things that may still be missing from various entries; this is especially true when it comes to ITIL. For example, there’s no mention of how ITIL is [...]
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One of the most important (yet overlooked) facets of ITIL is its glossary While there’s certainly no question that the ITIL is a treasure trove of information for IT professionals, digesting the content of it might require some additional assistance in the form of a glossary. The ITIL glossary is free to download and is [...]
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¿Qué es ITIL? ITIL, se explica en términos relativamente simples Cuando la mayoría de la gente oye o lee acerca de ITIL (por lo general a través de algún sitio de tecnología / blog) tienden a sentirse un poco intimidados por el tema. Esto es quizás debido a que podría imaginar ITIL como una agrupación [...]
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Who actually owns ITIL? …That would (now) be the Cabinet Office, under direction of the OGC (which is also a division of the UK government) Back in 2010 (and leading up until then as well), there was a slight controversy in the IT community concerning who has the precedent to control / manage the rights [...]
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ITIL certification & interviewing for a job How knowledge of ITIL can help you ace questions during an interview When most people think of ITIL, the tendency is to envision it as something that only reveals its usefulness “on the job”, so to speak. However, the truth is that your accumulated knowledge of ITIL is [...]
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What is an “ITIL interview”? Although the words “ITIL interview” might conjure up images of an intense session of detailed scrutiny, you shouldn’t worry too much. There are essentially two different, or rather separate, meanings that can be attributed to the expression “ITIL interview”. The first meaning would refer to the segment of one’s certification [...]
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What you won’t learn about ITIL from a Wiki page… How ITIL training has positively impacted the IT industry If you’re just discovering and/or researching ITIL for the first time you’ve probably stumbled across a great deal of information detailing the IT methodology resource (like this wiki page, for example). Most of the top search [...]
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Why paid ITIL courses and materials are superior to Free ITIL materials (that are pirated copies) Unless you’re completely new to the internet, chances are, you are familiar with file sharing (otherwise known as pirating). While music and movies tend to be the products that most choose to illegally share, there are those who also [...]
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How are most ITIL e-learning programs delivered? If you’ve been considering undertaking one of the highly valuable and affordable ITIL certification programs which are offered by The Art of Service you probably have a few questions. Most of the people who seem to be “on the fence” about jumping into an ITIL certification program [...]
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ITIL® Foundation - ITIL® – Certification Kits The Art of Service store.theartofservice.com/certification-kits/itil/itil-foundation.html The ITIL Foundation is an on demand online program that you can start at any given point in time. You can complete your ITIL training from home, from the office … Is ITIL certification really a salary booster? Despite the economic woes facing most of the developed world, IT [...]
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