Certification In ITIL : I purchased the book based on the reviews listed. I read the book completed the on-line tutorial and took a couple of practice exams. I passed the exam on the first attempt. I would not say this is a slam-dunk there is a great deal of information to absorb. But this book and the included on-line portion does have all the information needed for successful certification.
James M. Gardner Jim (St. Louis)
Learn more about Certification In ITIL:
About The Art of Service – learn more about Certification In ITIL
The Art of Service offers innovative competence development programs for IT Best Practices to support the educational needs of IT Professionals.
With expertise in key domains including ITIL, Cloud Computing, ITSM, IT Governance, Information Security, Process Improvement, and Project Management, The Art of Service provides guidance on disparate frameworks and integrated solutions.
Learn more about us at http://store.theartofservice.com