Change Management Metrics

It is important that a balanced view of metrics is used when assessing the effectiveness and efficiency of the Change Management process. These metrics include:
* Number of RFCs (Accepted/Rejected)
* Number and % of successful Changes
* Emergency Changes
* Number of Changes awaiting implementation
* Number of implemented Changes
* Change backlogs and bottle-necks
* Business impact of changes
* Frequency of Change to CIs.

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