But, in order to prepare for this industrial revolution of I&O, the behavior of team members must be altered to reflect the new goals of simplified standardization.

…To get industrialization right, I&O professionals can focus on 10 key steps that will ensure the necessary standardization, development, automation, and optimization of industrialized services:

…It will be important to learn to reduce platforms where standardization is not possible or start with new services to save the trouble of dealing with legacy platforms.

…In the world of I&O, ITIL v3 introduced continual service improvement (CSI) best practices, can be used as a foundation for your own industrialization.

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