Client Testimonials

View some of the many Testimonials we have received from our clients:

  • Excellent Comprehensive ITIL® Foundation Certification Book, June 23, By U. Salam (USA) This book is very well written and specifically targted to help the readers pass the ITIL® V3 Foundation Exam. Topics are well organized, effective, and concise for better understanding of ITIL® concepts. Practice exams are quite helpful to gage your preparedness. I passed the exam with 85% and spent about 45 hours preparing for it. GOOD LUCK!!!!
  • Clearly written; easy to understand, June 23, By Douglas Hamilton (Chantilly, VA USA) The Art of Service not only publishes a great course, they operate under the service principles they teach. My interactions with them were professional, courteous, and helpful. When I had a small issue with logon access to their site, my inquiry was answered and the problem resolved right away. Later, when I inquired about certification vouchers, again the response was detailed and very helpful.As for the book, I found The Art of Service to have published the most comprehensive and digestible course around. I recommend this study book and online course to anyone looking to become comfortable with v3 concepts. And it is a must for anyone wanting to study for the certification exam.
  • Small Book, big punch, Great focus, September 22, By S. Kommuri This book when it arrived , i looked at the size of the book and though it does not have everything, but this book supplemented with the online course that is available is more than enough if you want to take ITIL® foundation. I am a PMP and wanted to see what ITIL® has to offer and found out both to be complimentay to each other. This book is a great for taking ITIL® foundation exam or for understanding ITIL®, what this is not is a reference manual.[…]
  • ITIL® V3 was the best thing I could have paid for the cert test, September 16, By Alexander F. House “alex” (seattle wa) I will be honest most of the time I have to study for these tests and alot of the books out there well they are not that fun, they are plain, and well just flat out broing..I got the this book. and let me tell you it was a breath of fresh air. I have been studying it and I am getting ready to take the test … and it took a little less then 4 weeks.I study longer then most people do but this book not only used the techical terms that are needed but it put it in real world steps so that you can understand it so much better…well all I have to say is hat’s off to you guys for createing this book and Elearning program, it is the best so far that I have found.
  • Terrific Preparation Option for the Exam, August 9, By Mark R. Sherman (Elk Grove Village, IL United States) The certification kit (book and online course) were the only materials I used to prepare for the exam and passed with 85%. Total study time was about 20 hours over 10 days. The material is well organized, to the point, and I enjoyed the Australian accents and sense of humor of the instructors. Couple of things to know if you plan on using a like approach to prep for the exam: (1) The book mentions an enrolment key that you will receive via email when setting up your account. I received the email but not the key. I then emailed The Art of Service support team ([…]) and received a response from them in less than an hour that I had now been properly set up, which I was. So, big thumbs up! for their responsive, effective customer service. (2) Also, though the book covers the ITIL® roles quite well, they aren’t mentioned much, if at all, in the online program. As a result, the majority of the questions I missed were the result of shortchanging my review of the written material in this area. My recommendation then is to not make the same mistake I did and be sure to give appropriate study time to the Roles and Responsibilities sections within the written material. All in all, I thought this was a great, cost effective option to prepare for the exam that I recommend without any reservation.
  • ITIL® V3 Foundation Complete Certification Kit Review, June 22, By RutgersAl “Al” (New Jersey, USA) Well written and concise, when used in conjunction with the web presentations, whose access info is contained within the book,it provides you everything you need to know to successfully passthe exam. Read the book three times, watched the web presentations,skipped the book quizzes, but did all the web quizzes and blew through the exam, which is pretty straightforward, in 12 minutes.
  • ITIL® V3 Foundations Complete Certification Kit, May 18, By Rajesh Srivastava (GA,USA) Excellant source to prep for Foundations course. It is important to go through all questions in the books and online quizzes.
  • Excellent explanationgood breadth and depth across service lifecycle, April 30, By Pramod Rao (Houston, TX) Although I am not new to ITIL®, but never had implemented ITIL® using newer approach. So, I started to first understand how all the pieces are tied together – and this book helped me a lot. Took me about 3-4 days to finish this book, and immediately after I gave my cert exam with 97% score. Not only that I used this book as a reference during my day-to-day job activities. Overall, excellent book!!
  • Easy Read, April 13, By Brent Schlueter This is a great, and easy read to get caught up on the pieces of ITIL® v3. I don’t know what else to say about it but I would recommend this one to anyone. The text has good content questions at the end of the chapters, and media you can access online. Get it!
  • ITIL® V3 Foundation Complete Certification Kit, October 15, By Chris (Harrisburg, PA USA) I am new to the ITIL® concepts and although I had previously heard of the various components of ITIL® and read on the topic to some degree in previous years, I was certainly not conversant with ITIL® overall or with the specifics of any of the ITIL® components. I decided that perhaps understanding the ITIL® Foundation would be a good place to start.After searching the internet, looking for up todate material (V3), I came across the ITIL® V3 Foundation Complete Certification Kit and, as it was reasonably priced, included both a book (Study Guide) as well as access to supporting learning software, I ordered the product.Upon receiving the material and accessing the Learning Software (over the weekend and easy to access) I am very impressed with the overall purchase. The access to the software is to me the most impressive component but having the book available for offline review (on trains or buses) is a definite plus. I am definitely recommending this product both as a place to start as well as a valuable reference for the future not to mention a very cost effective approach to learning about ITIL®.I will definitely be looking to the product organization in the future for other areas of education related to ITIL® and perhaps other topics they may be involved with.
  • ITIL®3 is the Best!, October 15, By K. Johnson “Poettone” I would like to start off by saying that ITIL®3 Foundation’s exam is nothing to sneeze at and in fact is a true test of the skills and abilities that you have to offer. The training manual and online course was flawlessly created and mastered and prepares you for the certification tests. It’s clearly delivered in content and style. I would recommend this to anyone wishing to expand their business sense and capabilites. Great Work!
  • Easy read!, October 15, By snooks679 (Indianapolis, IN USA) This is an excellent book. It is written in plain simple English, even a not so techie person will understand the lingo. When I was looking for a book to read on the ITIL® V3 Foundation Certification, this book had the most positive reviews and I bought it solely for that reason. I work in IT but I have never really understood the ITSM framework and through this book I have achieved that. I’ll be taking the exam sometime in November and my goal is to pass it at one sitting.
  • ITIL® V3 Foundation Complete Certification Kit , October 15, By P. J. Williams (Blue Springs, MO) This was the best complete study guide online course for ITIL® V3 Foundation. The customer support from the book is outstanding. Every question I had was answered promptly. You won’t be disappointed.ITIL® V3 Foundation Complete Certification Kit – Edition: Study Guide Book and Online Course
  • tthe best book for learning ITIL® V3 Foundation, October 14, By Ya Ding (MANHATTAN,KS,USA) I got this kits few weeks ago, this book describe ITIL® V3 in a easy and effective way. the online course you get very detail about every fact of ITIL®. I highly recommend this book for every one who want to study ITIL® V3 and pass the ITIL® V3 Foundation certification.
  • Excellent Self learning material, October 14, By Houssein Choucair If you are out looking for quality learning guide on ITIL® V3 Foundation Certification preparation, I highly recommend this superior material. This guide demystifies ITIL® in clear and easy to follow way. In addition, it comes with Q/A and on-line course access. Anyone trying to understand and prepare for ITIL® Foundation certification using this guide would quickly admit being in debit for the collective effort of its authors Tim Malone, Ivanka Menken, and Gerard Blokdij in bringing together without any dispute the best guide ever on the subject.
  • ITIL® Foundation Certification KitVery good training!!!, October 14, By Mihaela I. Curtu I was ready to pay $500 for an onsite ITIL® class when I learned about the ITIL® Foundation Certification Kit.I bought it from Amazon and in 1 week I passed the certification exam.I’m taking a lot of online training but this one was one of the best.Book and online training: consistent, focused, and easy to follow.I saved some money and I’ve got certified in 1 week – 1st time try.Thank you!
  • Excellent ITIL® v3 Prep Course, October 14, By The Pilgrim (Seattle, WA) The combination of the workbook and the online lessons provided me with a thorough review of the ITIL® v3 concepts required to pass the exam. It was also a helpful introduction to the entire Lifecycle, which has helped me in my subsequent study of v3.
  • Well rounded solution for learning as well as passing the ITIL® v3 Foundatoin Certification, October 14, By Jonathan Dsouza (Dallas, TX USA) After much researching I had decided to go ahead and purchased the Art of Service training book and e-learning module. Not only was I extremely happy with this product but I also passed my certification exam with a 90%.After reading many of the reviews that were on here I decided to use the book and the e-learning module which consists of flash based power point slides in conjunction with each other.I would make flash cards for the really important points and since they were broken into 5 modules I ended with 5 piles of flash cards. After studying and making flash cards for about two weeks I spent about another half a week just reviewing the flash cards.Went to take the exam and finished the hour long exam in about half an hour.What’s great about the Online learning is that the slides are accompanied by the instructor who lectures to the slides. He doesn’t just repeat word for word what’s already on the slide but gives his own input on different concepts. Somewhere around half way through there is a lady who starts to narrate the slides but all she does is just read what’s already on them. I can do that too. But then right before the end the guy gets back on and its a good wrap to a really informative class.The book is designed to give you a very high level understanding of the ITIL® concepts as is the exam designed to do.I would recommend this to anyone looking to learn about ITIL® or also study to get their ITIL® certification.
  • Great instructional material, October 14, By Ryan J. Smith “Area Man” (Hometown, USA) The ITIL® v3 Foundation Complete Certification Kit was a tremendous help in mastering the concepts of ITIL® v3 and prepared me quite well to take the exam. I would recommend this to anyone who has little to no experience with ITIL® and wants to take the Foundation exam.
  • ITIL® v3. Foundations student prepping for exam, October 14, By James Crockett “jamesc” (Seattle, WA) The textbook and included on-line computer-based-learning program work excellently well in tandom. There is some material that is only covered on the CBT materials, and some that is only included in the book. The two taken together comprises a comprehensive review. I would have liked to be able to download the excellent diagrams and charts that are discusses in the CBT, but there seemed to be no way. So I took screen shots, which worked adaquately for my needs. BTW, the commentator’s voice in the presentation was very pleasant, and the production level was excellent.
  • Passed on the first try..the material is great, October 14, By A. Bajaj “ITIL® process man..” (Princeton, NJ) I wanted to inform those looking at buying an ITIL® book – to really look at the ITIL® v3 foundations Complete Cert kit. In addition to the book being an easy to read and understand, I was really impressed with the online course material also. I passed on my first try.
  • Clear and concise; great value, October 12, By J. Tower (SF, CA) This book is concise and very well written. The objective of the book/online course is to help the reader prepare for and pass the ITIL® V3 Foundation Certificate in IT Service Management exam (BH0-006). The material covers the topics in sufficient detail to not only effectively understand ITIL® foundation concepts but to also successfully pass the exam. No need to purchase additional books and or test simulators with this kit. I previously had glanced over some like materials from another provider but they were not as cleanly organized making that courseware a much more difficult read. Such is NOT the case with the AoS course; they really have organized the material nicely. The practice exams are also quite helpful in providing a good level set as one progresses by section. I passed the exam with 85% breezing through the test in 20 minutes with almost an hour to spare. I felt I was amply prepared for the exam. What worked for me was to read the book twice and to take notes on 3×5 cards while watching the videos. A good value and well worth the price. GOOD LUCK!!!!
  • Great book and online course to pass the ITIL® V3 Foundation Exam, October 6, By K. Galanos (San Diego, CA United States) When you buy this book you get access to the online course provided by the Art of Service team. Both the book and the course provide comprehensive material and preparation study to pass the ITIL® V3 Foundation Exam. I passed the Exam after studying with the material you see here. There were probably only 1 or 2 questions in the exam that were not covered in this material which is not a big deal. Take your time to learn the contents of this course and do all the end of chapter quizzes and sample exam. If you follow their methods you will pass the exam and have a good understanding of the basics of ITIL®.
  • Great prep tool for the ITIL® V3 Foundation exam, September 30, By M. Holmes (Kansas, USA) This book and the online material is all you need to get started with ITIL® v3. Each chapter covers the material in an easy to understand way. Then you add in the online presentation for the chapter followed by a short quiz. It is a good mix of teaching tools that helped me to learn the material required for the certification. Excellent product.
  • All you need to pass the exam, September 23, By D. Luu For a predominantly technical oriented person who previously had limited knowledge of ITIL®, this was all the material I needed to use to successfully pass my foundation exam. The concepts were well explained in an easy to understand format with examples where applicable. This helped me relate the theory to existing practices in my workplace, which facilitated understanding rather than simply memorising the content.The real advantage of this kit is the ability to study at your own pace in your own time with the online content. The book provides additional material to reinforce the content discussed from the online material and is useful for a quick review. However without going through the online course and prior knowledge of ITIL®, the book will not be of much use.
  • Study at your own pace without breaking the bank, September 20, By D. Dudman Increasingly IT job adverts specifiy the ITIL® Foundation qualification as a requirement and this seemed to me to be the most cost-effective and flexible way to achieve the qualification.I have not yet studied the whole course, however I find the online approach with forums, quizzes and ‘lessons’ very helpful backed up by the study guide book.I find it useful to have a deadline by which my online enrolment will cease as this focuses my study towards sitting the exam; however it also allows me to arrange the exam at a time convenient to me – especially important as I am going to have to travel 100s of miles to a test centre.Obviously the proof will be in the pudding (or the exam result), but definitely so far so good.
  • ITIL® V3 Foundation Complete Certification Kit, September 19, By Louie Astorga (Chatsworth, CA USA) The ITIL® V3 Foundation Certication Kit both the Study Guide and the eLearn course has perpared me for the certification exam by increasing my partice test scores to a point that I now ready to sit for the exam. The sample questions after each section and the full practice exam available online make it very easy.The staff at The Art of Service has always answered my questions and the forum is a great place to see what others are doing. I would recommend the course to anyone preparing for the ITIL® V3 Foundation exam.
  • Great Product, September 15, By J. Hulings (Webster, NY United States) In short, the book is a very good reference for ITIL® (not only for the ITIL® Foundation exam). It is well organized and easy to read. In my opinion the book plus the on-line course are powerful tools for helping someone get through the certification exam. The ITIL® V3 Foundation Complete Certification Kit is a quality product and well worth the money.
  • ITIL® V3 Foundation Complete Certification Kit Edition, September 15, By Raed Alahmad “RAED” (KUWAIT) I like this Study Book it give you the basic of ITIL® and lead you undrstand it well.
  • Excellent Study Guide, September 11, By P. damera Thanks to art of service i passed my ITIL® v3 exam. Must read to pass the ITIL® v3 exam.
  • ConciseAll encompassing foundations coverage…, September 10, By J. H. Yeager “maladjusted” (Western Montana) I am not completely new to the ITIL®v3 methodology and this offering was a tight and concise refresher. It; the study guide; presents the information neccessary for ITIL®v3 Foundation certification in a unique and essential way. Combining nomeclature and importantly the processes associated with each stage in the Service Lifecycle Process. Allowing the student of this method to grasp interrelationships amongst process owners and delivery methods readily. The key in this guide’s approach is allowing the student to see the ITIL® methodology holistically rather than rote memorization. Providing the neccessary analytics to answer even the most obtuse questions on the wide range of expertise that ITIL® brings to bear. This material, so presented, prepares one for future inquiries into furthur ITIL® depths…
  • Essential to pass exam, September 10, By Fabian G. Asencio Torres (Carolina, P.R. USA) Excellent format and presentation. Self-study guide that will provide all the essential concepts to pass your exam in an easy to understand syllabus.
  • ITIL® V3 Foundation Complete Certification Kit Edition, September 10, By M. Stroud (Denver, CO) This book was well written and extremely helpful during my study sessions for the Foundations test. I found the material to be easily digested as presented in the book. The online supplemental information was very well done as well. I highly reccommend this book and intend to purchase future study materials from The Art of Service.
  • Great Book for anyone in management, September 10, By Mehernosh H. Amroli (Woodland Hills, CA USA) I am a First time supervisor and stumbled across the ITIL® V3 in my search to make myself better at my job. In discussing with my Director, he informed me that other global members had also been looking into this and suggested that I do a bit more research.I Ordered this book and have found the material to be very straight forward and very knowledgable. I am defeintly recommending this book to my Director, as he is using another book from the ITSM library.
  • Great ITIL® Foundation Training, September 10, By James Kuhn This is a great training program for ITIL® v3 Foundation certification. The combination of instructor led slides and detailed manual make for a very effective package. The online and offline quizzes also serve to prepare you for the required certification exam. I highly recommend!
  • ITIL® Book, September 10, By Robert J. Solomon Product is extremely helpful in trying to study for my ITIL® exam. Lots of people in my company have used this and have successfully passed with this product! Highly recommend it.
  • Very Effective ITIL® V3 Foundation training, September 10, By DBA_Mike (Washington, DC) I found the Art of Service’s “ITIL® V3 Foundation Complete Certification Kit – Edition” to be an effective study tool for the ITIL® V3 Foundation certification exam. The kit includes a 168 page (minus the index) book, and access to a online course. The included material covers everything you need to easily pass the exam. Without any previous exposure to ITIL®, I studied about 24 hours over a 10 day period and easily passed the exam.I do have a minor grievance. The audio for some sections of the online course has booming bass and popping highs. I had to turn off the bass on my PC sound system to minimize it.It also took me a short while to adjust to the Australian accent, particularly words like “data” and “process”. It’s not that I couldn’t understand the words, but that the pronunciations were mildly distracting at first.Overall, this was an excellent package that I rate 4.5.
  • Very Helpful Tool for Certification Purposes, September 10, By Ventzislav Issaev “vissaev” (Tampa, FL United States) I am very satisfied with my purchase. The textbook was very complete and easy to follow and there was additional information on the publisher’s website that made it even easier. I didn’t have to study too much, just an hour here and there for about a week and I was able to pass the exam with no problem at all. I highly recommend this for anyone looking for a straighforward and result-oriented program to prepare them for the certification.
  • Great Study Tool to Prepare for Exam, September 10, By Marie Manion (Holly, MI United States) The online course provided a great summary of the main concepts and the study guide provided additional detail and definitions. I found this course provided a great summary of all the details. It was easy to follow, understand and comprehend. I found the sample test questions very helpful. This course and study guide prepared me well for the exam.
  • ITIL® v3 Foundation Complete Certification Kit, September 10, By Mr. Martin Bally “mjwbally” (Michigan, USA) I highly suggest purchasing this certification kit. The material is excellent and the online tutorial is outstanding. The book can easily be read within a few days and within a week; you can take your exam and pass. I recommend this kit to anyone interested in receiving the ITIL® v3.0 foundations certification.
  • Great help, September 9, By Car Sanchez Sicilia Valero “Carlos Sanchez-Si… (Madrid (Spain)) I had my v2 Foundation certification and I decided to buy this to help me to get the v3 certification. It was a great help, content is well developed both on the book and online course. I passed with a high score and in my opinion v3 test is much harder than v2.
  • Great Training Preparation!, September 9, By J. Skinner Getting ITIL® V3 Certification was made simple with “The Art of Service” guides and e-learning!
  • Good review for Foundations, September 3, By PamB2k3 (Elkridge, MD) Easy to use webinars and workbook. The workbook MUST be used with the webinars or it doesn’t make much sense.
  • ITIL® v3 Foundation Complete Certification Kit, August 21, By Jens Schmidt “Jens” (Frankfurt, Germany) I recommend the ITIL® v3 Foundation Complete Certification Kit as an excellent source to prepare for Foundation Exam by yourself without class course. I like the combination of book and online material and that I decide myself when and how I use it. I am confident that I will pass Foundation Exam in the first try. Thanks!Jens
  • A perfect starting point, August 18, By S. Skubik-Peplaski “573f” (Lexington, KY USA) As a old geek in a new role, I found I needed to get up to speed on ITIL® in a hurry. This book was a far easier to grasp introduction than the official ITIL® publications. IT is concisely written and full of helpful diagrams and illustrations. I have also found that the free online course materials and lecture videos to be an excellent addition to increase understanding of the material.
  • ITIL® v3 Foundation online course, August 15, By SBurnson The online course that comes with the book is easy to follow and a great resource. Getting access to the online course was easy as well.
  • Great way to get certified, August 14, By ITIL® Student (St. Louis, MO USA) The book and accompanying web site support – flash lessons and sample test questions – helped me get certified in ITIL® V3 Foundation on my first attempt. More than that, though, is that it taught the information in a way that helped me really learn the material.
  • How to pass the ITIL® Foundation exam on your first try, August 13, By Scott Kurtz Five stars from me! I just passed my exam, first time! To pass the ITIL® Foundation exam on your first try I highly recommend purchasing this book. The book combined with the online course material gave me the confidence and knowledge to pass the exam first time! The online course material was a great compliment to the well written book!
  • The Art of ServiceITIL® V3 Foundation Complete Certification Kit, August 13, By Michael McLeod (Vancouver, BC) The Art or Service’s study guide and online course are a super introduction to the ITIL® V3 Foundations. It gives a very clear presentation of what the ITIL® V3 standard is all about. It is an excellent and complete guide for anyone involved or interested in improving their IT service management processes. If you ever wandered what ITIL® V3 was all about, this is the study guide to get. It is clearly written and has lots of illustrations to aid understanding ITIL® V3. The complementary online course is a big bonus for your money. A must buy for anyone in IT support services.
  • A must-have to pass ITIL® V3 Foundation Exam, August 11, By intcan I studied this book for a week and passed V3 Foundation Exam with flying colors. I did not have to study any other books. To get 100% on exam or to get more knowledge, you may need to study more books. But just to pass V3 Foundation exam with flying colors, reading this book is just fine. This book works as a reference (principle text book) and contains most of what is asked on the exam. The Art of Service has done a great job. Great ROI both on money and time counts.
  • Highly Recommend, August 11, By Macy Frank I am pleased to say that I passed the V3 Foundation exam after using both the textbook and online course. I would read a lesson, take notes, then take the online lesson, add to my notes, and then create flashcards for the key points. Each night I would review my flashcards – doing a comprehensive review of the material. It took me 3 weeks to complete the entire course and by the time I finished the book I really comprehended all the content. After completing The Art of Service course it was as though the content was second nature to me.When I went to take the exam I finished in 20 minutes and passed with flying colors! I went into the exam feeling very confident and prepared. I have to say the book and on-line course really made a difference for me. The examples provided really helped to reinforce the content and the content was arranged in a very logical and easy-to-follow manner. I would highly recommend this for anyone interested in obtaining their ITIL® V3 Foundation certification.
  • Excellent source of information!, August 11, By N. Jain (Edison, NJ USA) Found both book and online course to be very effective. Information provided is unambiguous, clear & concise.
  • Review of ITIL® workbook & on-line course, August 11, By basf25 “basf25″ (Rockaway, NJ USA) The book provided good detail and the end of chapter quizes helped to reinforce that the information was being learned and understood.With the on-line course there were a few PDFs for printing that provide a visual reminder of important concepts. The quizes here were also very good, especially the 40 question sample of the certification test.I gladly recommend this book & course to anyone who wants to get started understanding ITIL®.
  • This book helped me pass the exam the first time, August 10, By clight7862 (Pleasant hill, MO United States) I’m very thankful I bought this book. It was a minimal investment, the online content was clear, and I passed the exam the first time with the information provided. I would suggest it to anyone wanting to pass the ITIL® v3 foundation test.
  • Excellent book, August 10, By H. HUSSIEN “hah” (va) The book is well written and concise, the web presentations are fantastic, they are equivalent to online class that cost thousands. The book and the web resources provide everything needed to successfully pass the exam. Highly recommended to anyone who peruses ITIL® v3 certification.
  • Great Customer Service!, August 10, By S. F. Simmons I have looked at several other training courses and this is by far the best I have seen and used. The customer service is fantastic too. I lost my connection and had a brief problem that was responded to very quickly and professionally. The Best!
  • Thorough review guide, August 10, By Andy W (Ft. Lauderdale) Very thorough review guide. It explains the processes and functions according to the ITIL® framework, and makes them understandable. If you study the book and take the online practice tets, you’ll be able to pass the ITIL® exam!
  • A very effective Certification Kit, August 10, By Riousset “Claude” (France) First time user of this certification Kit and I did certify ITIL® V3 Foundation level at very first try.The added value of both a study book that can be used ‘offline’ and the associated online course is really effective because it gives you the opportunity to learn at your own pace and in any location, either connected or not.
  • Well worth the time and money, August 5, By BJ “CISSP” I’ve seen many ITIL® books and training materials, not to mention a number of those “simulation” exams. This book and the online course were well worth the time and effort spent. Many highly respected professionals I know have pursued this product and have offered their recommendation as well. If you’re serious about getting ITIL® foundations down pat in the first time around, this is the way to go.
  • Can’t beat the value…, July 29, By R. Grayson (Atlanta, GA) I had contemplated paying big $$$ on an instructor led course, but I had to cancel attendance due to a scheduling conflict. Decided to go the self-study route and purchased this package. It does exactly what it says. Read the book, follow the online course, do all the quizzes and exercises, and you’ll pass the exam. I scored an 88% as I recall, and finished in about half the allotted time.
  • Excelent Product, July 27, By LASO (South Amboy, NJ USA) I needed to fill in a few gaps and get certified. This product made it so easy to do just that. In a little over a weekend I was set for the exam and passed with flying colors. The content is easy to follow and well presented. Thank you for a great solution.
  • Does exactly what it says on the tin, July 23, By ITIL® Novice (UK) I thoroughly recommend this certification kit. I read it through…did the online course…then read it through again making notes. I also found some helpful free websites on the net ([…]). Glancing through the free resources I found it doesn’t cover everything, but it covers more than enough to pass. All told I spent four days studying then took the course and got 90 odd percent.
  • Exam Preparation Material, July 22, By A. Green The book combined with the eLearning course (included in the purchase price) is an excellent preparation for the ITIL® v3 Foundation exam. The material presented is in a simple, easy to read format. After reading the book and taking The Art of Service eLearning course I successfully passed the examination without any problem. This set of materials is a good value.
  • Only way to go!!!, July 22, By PuMPIT-IL “PuMPIT-IL” (Chicago, IL USA) Unless you have limited time and unlimited budget, why pay vendors for their classroom training?? Not that classes and sharing with others in a class is not helpful, but this book and the online material, together with the online discussions are probably (have not taken the class) as good if not better. And, for the money, A DEAL THAT CAN’T BE BEAT!!! So, if you, like the rest of the world these days, are on a tight budget, you must consider this book and web material for your certification needs. If you have the money, do both!!! I know that this will properly prepare me for the certification exam. The Art of Service has created a great product and “service” regarding ITIL® V3 – buy it but then spend the time to master the content!!
  • T. Ski, July 22, By T. Stachowski “T. Ski” (USA) This book is well written and to the point. I spent 2 weeks prepairing for the ITIL® exam, using only this book and the web presentations associated with the book (access to site is provided with the book), I was in and out of the the test center in 19 minutes with a PASS.The practice quizzes and material provided in this book are enough to get you there. I have recommended this book to others who have also passed their ITIL® exams on the first go.
  • Great ITIL® V3 training kit for reasonable price, July 20, By George K. Schmidt (Cooksville, Maryland, USA) ITIL® V3 Foundation Complete Certification Kit – Edition: Study Guide Book and Online CourseFor the ITIL® novice like myself, this is a great training package to get started on the road to certification. The on-line training sessions are packed with information and very well done. The hard copy book is good companion to the on-line sessions. The practice questions are too easy compared to other books.
  • Be confident with this material in your hand, July 20, By Marcel C. Aldecoa (Sao Paulo, SP Brazil) This is a great resource to help you pass the exam. The on-line content is amazing and well prepared. Use only this in order to be self-confident to face the real exam.
  • A Solid Stepping Stone for any IT professional on the pathway to ITIL® Certifications, July 20, By Bhatt Vadlamani “EA4ITIL® Professional” (Pasadena AC) This is the first and the most important offering from the Art of Service folks to get you started on jumpstarting your career as a Certified ITIL® professional to succeed in today’s cash strapped IT organizations. Every one keeps talking about how technology has come a long way in helping business and the need for business-IT alignment. Yet, we are surprised when business doesn’t care to sit at the table to work with IT in making the best use of IT services. I found ITIL® framework offers the best hope of overcoming this challenge.This book is an easy read. IT lays out the basics of ITIL® framework and helps you develop a language to describe IT functions and processes in terms of services that add value to business. Once you get a handle of the IT Services and service lifecycle described in ITIL® framework, you can convincingly talk to your business colleague how your day to day IT activities are adding business value.I read the book straight through in one sitting on Saturday night. The online courses are especially useful to reinforce key concepts and gets you warmed up for taking the ITIL® V3 Foundation Certification. I completed the online materials in around 10 hours during Sunday. On Monday morning, I bought access to online exam prep module and reviewed the question format and prepped up for two hours, went to Prometric, and aced the Certification exam!I strongly recommend all three components — ITIL® V3 Foundation Certification Complete Kit book, online reinforcement course, and online access to examp prep materials — to remove any stress and anxiety from your Certification exam preparations so that you can pass on the very first attempt and carry forward that positive enthusiam in putting to use ITIL® framework in your work place.Once you successfully get Certified, if your are one of those striving to grow up in the management ranks within IT, please consider ITIL® Expert pathway, which might be more relevant and lot cheaper than doing MBA. Pl visit the ITIL® official site to get yourself familiar with ITIL® Expert pathway. If you do take the plunge to become ITIL® Expert, I strongly recommend considering the Art of Service online training modules and exam preps as I found them to cost-effective and very useful. I kept going back to this ITIL® V3 Foundation Certification book to ground myself as kept reading more materials towards ITIL® Expert certification.Wishing you all the best in your ITIL® journey,EA4ITIL® Professional
  • Great Resource, July 20, By J. Wallace (Southern California) This study guide explains everything needed to pass the certification. It’s easy to understand and follow. The online training included with the book was excatly what I needed to give the information life.
  • Well written with excellent web content, July 20, By JBussey The concepts are clearly explanined. The web content for the course seems very complete. There are other articles of interest as well on the website. The reviews on Amazon and other sites prompted me to purchase this course.
  • Just the right book/course you need to pass ITIL® v3 test, July 20, By S. Rattan “Satya” (NY, USA) At first I thought this is like any other book/online course but I was wrong. This book has been composed in very easy to follow manner with right level of detail & content. It creates a good balance between what is needed for the test (from syllabus angle) and the overall objective of learning ITIL® foundation concepts. I would highly recommend the book. I read it over a period of 8 days (while doing a full time job too) and followed to online course. I passed the exam confidently and easily.Thanks The Art of Service Team
  • A must-have resource for ITIL® V3, July 20, By D. O. Merrill “IT Consultant” (Ohio, USA) An excellent resource for both preparing for the ITIL® V3 Foundation Exam and gaining a solid knowledge base of what ITIL® is and how to use it in your day-to-day work.Comprehesive guide to ITIL® V3 which is easy to read and superbly organized. Combining an excellent balance of text, graphic examples, scenarios, review questions, and online tutorial (access provided inside cover), the Complete Certification Kit is an absolute necessity for your reference library and a great one stop source for the foundations of ITIL® V3.Using the book and online course, I am very much on track to completing my exam preparation in less than a month.
  • Fun reading, July 20, By Minbe “Minbe” (Nürnberg) When we bought this kit we did this as we heard friends talking about ITIL® and how important ITIL® got for IT-business and wanted to learn more and get a complete overview of the concept of ITIL®. As for this, this certification kit was easy and fun to read.
  • A must-have book in your library., July 20, By Anton Magdziak (Czech Republic) I am impressed with this book since it uses a very simple way of explaining the ITIL® scope. This made its reading enjoyable. I am highly recommending this publication for every IT professional who is going to take the ITIL® V3 foundation exam.
  • Excellent Study Material, July 8, By Elaine Pickens The Art of Service ITIL® V3 Foundation study guide was extremely helpful. The practice tests and online training was excellent. I passed the exam on my first attempt, using only this guide for preparation. I HIGHLY recommend it for anyone taking the Foundation exam.
  • More than just a book!, July 6, By Scott Johnston (Australia) In addition to the book, you get access to an online training course to really cement the concepts (at no extra cost!). Actually, I think of the book as supporting documentation for the online training.The book is a clear and concise guide to ITIL® which I have used to implement processes in our company – successfully!I had been looking for a book on ITIL® for a while and this one is just what I needed.Sample questions give an indication of the exam wording and I found I was scoring pretty well after the first read.The online training course is an awesome bonus.Read the book, do the online training, read the book again. Then sit the Foundation Exam.Easy!
  • ITIL® V3 Foundation Complete Certification Kit, July 2, By Philip D. Palmer “IT Guy” (Palo Alto, CA USA) ITIL® V3 Foundation Complete Certification Kit – Edition: Study Guide Book and Online CourseOther people I know have taken courses that cost more than $2,000. I bought this book, read it, took the included practice exams from the book and on the web then passed the exam with flying colors. Definitely a good buy!
  • ITIL® V3 Foundation Kit Review…., June 29, By Walter J. Laskody “W. Laskody” (NYUSA) I’ve been in the IT industry for 19 years and have taken a number of courses, online and classroom. I’ve also taken the V3 online course from HDI which pales in comparison & student support. By far The Art of Service provides a professionsl, highly affordable (literally hundreds less than other online courses covering the same topic), intuitive & resourceful training program including downloadable material – which other online training courses do not offer (from my experience). The workbook & downloadable material I even use for reference and implementation on the job. Excellent resource for test prep & for future reference. I was so impressed I’ve signed up for another ITIL® related course. My hat goes off to “The Art of Service” for producing such a high quality training product for such an unbelievably affordable price!
  • Just what you need to pass the ITIL® V3 Foundation Exam, June 25, By Gene Baltuskonis The ITIL® V3 Foundation Complete Certification Kit and the accompanying online course lived up to its marketing. This book was all I needed to gain a good understanding of the concepts and to easily pass the exam. I first thought that such a small book could not contain all the information I needed to understand and pass the test. I was quickly proved wrong and YES, I passed the test with flying colors. Well written and easy to understand. I would recommend this to anyone wishing to become ITIL® V3 Foundation Certified.
  • So far so good…., June 24, By The Technology Manager “- TTM -” (DC Metro) Figured after previously reading a couple of ITIL® books I’d at least get the ITIL® v3 Foundation Certification. Did some Internet research and decided on the Study Guide and Online Course. So far so good. Very organized with excellent real life examples to reinforce the points. Nice use of repetitive reinforcement without being monotonous. Actually feels like I am absorbing the material. Of course the “proof is in the pudding”. I plan on taking the exam mid July. I do feel after going through this inexpensive program I will be prepared.TTM -
  • Guaranteed Success, June 24, By Abhishek Pandey (Calgary, Canada) Having both studied and passed ITIL®- foundation exam, I’ll make two separate sets of comments – one for practitioners and one for students.Students first… There is a well-done website that accompanies the book, which includes outlines, sample tests & quizzes, and related study materials. The text is of superior standards in terms of readability in comparison to other texts on the subject (ITIL® texts tend to read a little on the dry side).For ITIL® practitioners… In my experience, ITIL® texts seem to fall into a highly managerial category. Tim Malone,Ivanka Menken and Gerard Blokdijk do a fair job of plotting a course. The text is accompanied with ample resources, including a website with slideshows, notes, outlines, and various other pedagogical tools. The testbank is easy to use, but can be somewhat challenging for an freshman and contains enough “difficult” questions that you should be able to use . Gerard Blokdijk has also done a fair job of keeping the material up-to-date, which has resulted, after multiple editions, in a pretty decent product.
  • Pass the easy way…, June 23, By Teago Great guide with all you need to pass your V3 Foundation, most benefit is from the online resources (access provided with the book), the book is kind of in support of that. I used alongside my 3 day V3 course and was getting on average 10+ more correct answers on the mocks than some of the other attendees – 36/40 avg. (still waiting on the results from the exam itself).Thanks
  • good book, June 23, By Ling Zhai I’m reading the book now and following the toolkit, and I am learning alot and benefiting alot from it.
  • Fantastic Book, June 23, By Michael (Morrisville, NC USA) Very easy read, focuses on the information needed to pass the exam. Also makes for a great reference book.
  • Excellence, June 13, By P. Roman “southsidelady” (Elk Grove, CA United States) Absolutely the best study guide and support system in print. Version 3 is very actionable and easy to master with this system.
  • Great Book and Self paced course.., June 11, By Rahul Sharma I had bought this book online from amazon for V3 foundation exam. The book and course are both great in coverage of slyabii for the exam. The help available on forum is also good and they are prompt in answering your questions.All in all, a good course and book for the V3 foundation exam.
  • ITIL® V3 Toolkit, June 9, By DAC “JCWALK” (Arizona) I really enjoyed how straight forward the material was presented. It made it easy to read both online and offline, and will assist me with my certification.I have recommended this certification kit to a few co-workers and they have also purchased yje material and had nothing but good things to say.
  • Gets the job done, June 8, By William Delong “wvu-fan” (Mason, OH United States) This book gives you exactly what you need to know in order to pass the foundation exam. Other than a few misspellings, I thought it was very good. In addition to this book, I recommend writing each knowledge area on a post-it and then practice putting them in order.
  • ITIL® v3 Foundation Complete Certification Kit, June 8, By Wishbone Though I haven’t completed the course material I find the book well laid out, well referenced and easy to read. The on-line course is a real bonus and it, too, is well done. I’m certain that between the printed and on-line material, including the quizzes, that I’ll have no problem passing the exam. I don’t hesitate to recommend the foundation certificate kit, and look forward to future studies using ‘The art of service’ study materials.
  • Art of Service ITIL®v3 Certification Material Rocks!, June 8, By Moses Aluodo I bought the ITIL®v3 certification pdf book from the Art of Service, and as a pleasant surprise they did offer me a complimentary access to their rich-media version of the book online, using the two I have become a master and an evangelist of ITIL® !
  • Keeping it as simple as possibleand no simpler, June 8, By Mills Ripley (Centennial, CO USA) The ITIL® V3 Foundation Complete Certification Kit and the (included) online course were all I needed to pass the ITIL® Certification exam on the first try. Well, that and 20+ years experience. But I guess that’s the point. If you are an experienced IT professional, this kit helps you apply your real-world knowledge to the ITIL® concepts. I took about three weeks to go through the book and online course chapter by chapter, taking notes all the way and mentally applying concepts to situations I had seen in the past. I took the chapter quizzes and the sample exam at the end. I sat for the real exam last Friday and passed with a 92%. If you are serious about putting in the study time, this kit will serve you well.
  • great for learning ITIL®, June 8, By J. Yoong this is my first book I purchased on ITIL®, the book provides great information on the framework. the online courses help fill in the details of ITIL® and has great exam prep material.
  • Great ITIL® Foundations Course!, June 8, By Mike Mclaughlin I find that the combination Online course with Book based study guild is a great combo in order to learn ITIL® fast. My intention was to learn ITIL® at a high level and then be able to create training for my staff around it. This course works very well. I’d recommend it to anyone wanting to learn an introduction to ITIL®.
  • ITIL® V3 Foundation Exam in one go? Take this book!!, June 8, By Di Giorgio Lorenzo Highly recommended.This book is a great study aid for passing the ITIL® Foundation exam.Good focus on ITIL®’s processes.Online presentation are great! it gives you a lot of tips!!I studied this book 5 days in a row then I took the ITIL® Foundation exam.I passed in one go!!A MUST to have in your bookshelf
  • ITIL® v3 Foundation Complete Certification Kit, June 7, By MBA Joe “Joe” (New York, NY USA) This ITIL® v3 Foundation Complete Certification Kit was worth its price to me. By fully utilizing the kit you should have no major problems in passing the ITIL® V3 Foundation.
  • The Art of Service, June 6, By George A. Patellos Been an IT professional for over 25 years of experience, I have purchased hundreds of books with the majority of them ending up on my local library or on my basement collecting dust…Well this one is a keeper for life.
  • This book will certainly help you pass the ITIL® V3 Foundation Exam…, June 6, By Good Parent (Richmond VA, USA) I did the online course and read this book twice. Took me around 20-30 hours. I took and passed the exam today.There are around 160 sample questions in this book and online course combined. The questions in the actual exam were very similar but not the same. However, with the understanding gained by reading this book, I finished the exam in 20 minutes, scoring 85%.This book and online course will prepare you for the exam 100%. Good Luck.
  • Great book and elearning, June 6, By Cert 7 (jacksonville, FL) I have 7 certs and have taken/read dozens of exam prep classes/books and by far yours is the best by far
  • You will pass the ITIL® test with this, June 6, By Robert S. Owens (Jacksonville, FL USA) The book looks a bit thin, but the content is well written and to the point. Remember that the goal of this is an introduction to the ITIL® to pass the Foundation exam. Don’t expect this to be an in depth study of the entire ITIL® — get other books for that.If you goal is to get a good understanding of the ITIL® and pass the test — this is your best bet.
  • Good book and Fabulous online material..!!!, June 5, By Parimal Bhatia “PB” (India) The book is very simple and easy to understand, provided you have gone through the online material.The online material is fabulous..!!There is a single scenario used in the book (as example), to demostrate all the 5 stages of IT Service lifecycle – which is great!However, I felt, without referring the online material, the book would have been little difficult to follow.
  • Comprehensive guide, June 5, By TaylorGtr (Washington DC) I found the ITIL® V3 Complete Certification Kit a thorough and easy-to-understand overview of the ITIL® V3 Foundation concepts. Each concept is broken down with plenty of examples and real-world illustrations. Having the on-line course was a great bonus. I felt that with access to both methods, it improved my understanding of the concepts and especially with retention. I would highly recommend this book for anyone who wants to understand the concepts and prepare for the ITIL® V3 Foundations exam.
  • Quite helpful, June 5, By ForexTech (Montclair) You get free access to an online course which is a winner. The material was very good and very helpful for the exam.
  • Excellent Product, June 5, By Wendy Lazarus “Dick Book Fan” (somewhere in the tri-state) Great tool to prepare for the exam. It took 3 days with the materials and then passed the exam. Good value, good materials, excellent company.
  • Excellent Coverage with the Online Course, June 4, By M. Vera (Washington, DC) Most of the other reviewers have said it all. I am adding to the string of positive reviews for both this book and “The Art of Service”.The text is crisp and clean with little or no fluffy filler. The online course which “roughly” follows the text is well done. I note that it “roughly” follows the text because the online course was recently upgraded to reflect upgrades to the ITIL® v3 test’s coverage. (A few processes were removed from the test’s requirements.)Response time from “The Art of Service” personnel was VERY quick.I passed the test on a first try by studying for three weeks prior to the test date. This book and the online course should be all you need to pass the test.
  • Easy to understand, June 4, By Laura Jackson This book is easy to read and understand. I like a book that gives you all the infor needed in a clear and concise way and this does not disappoint. Much better layout than some of the other books I have read. Would recommend.
  • ITIL® V3 Foundation Certification Kit, May 20, By David Saszczak Great guide, easy to understand and backed up with the online course. I would recommend this for anyone wanting to obtain their ITIL® foundation certification.
  • ITIL® V3 Foundation Certification Kit, May 14, By Blanca H. Pardo Camacho “Helena” Excellent service and great material. The book and online chapter presentations provide a study alternative. I will recommend it.
  • Prompt and excellent, May 14, By Carol Meade Got it on time and ITIL® is a significant value add to the process of proj management. The kit is wonderful and complete and I recommend it for anyone wanting to certify. Thanks a lot to the Art of Service folks..
  • ITIL® v3 Foundation Complete Certification Kit, May 14, By Stuart L. Koegle (Virginia Beach, Virginia United States) Complete study course with excellent video from the WEB page. I would highly recommend this for any beginner needing to understand more about ITIL®.
  • Great start for a great price!, May 14, By William C. Lisse Jr. “Security Shark” (Dayton, OH United States) The IT Infrastructure Library (ITIL®) is a consistent and comprehensive documentation of best practice for IT Service Management (ITSM). As the most widely accepted approach to ITSM in the world, it is a keystone for IT professionals. The ITIL® V3 Foundation Complete Certification Kit delivers on its promises and provides an easy to understand and convient method that enables people to understand the terminology used within ITIL®. It focuses on foundation knowledge with regard to the ITIL® Service Support and Service Delivery sets necessary for the EXIN Certification Exam. Access and navigation are also easy. The eBook supports the online presentations. Best of all is its reasonable price!
  • ITIL® V3Art of ServiceGreat Material, May 14, By Sean Leader “Consultant” (Ft. Lauderdale, Florida) I used the book and online course in preparation for the ITIL® v3 Foundation certification test. The information in the book is on target and clear to understand. I read the book, did the online course along with the practice questions and re-read the book to strengthen my understanding of the ITIL® processes. I passed the exam on my first try.I will continue to use this book as a reference. Highly recommended !
  • ITIL® V3 Foundation Certification Kit Review, May 14, By Al Martin (Chicago, IL United States) This is an excellent resource for those interested in taking the ITIL® Foundation certification exam. Communication by the seller is excellent and extremely helpful. The online course is fantastic. It also has multiple practice quizzes as well as a 40 question mock exam at the end. Very nicely done! Cheers!
  • ITIL® be OK, May 14, By Bonachi (London, UK) The primary reason for choosing this study guide was for the included online course. Having done my fair share of book only self study I was very impressed with the course book content and structure. Both were followed closely by the online course with good clear narration delivered in a relaxed tone with just the right stress on important points. It was also nice to hear an Australian accent rather than the usual US/UK ones.Being new to ITIL® V3 I found this course explained the processes fully & clearly and the real world examples linked well with the lessons.Overall an excellent study guide and great value.
  • ITIL® V3 Foundation Certification Kit, May 14, By Lisa K. Bever (Alpharetta, GA USA) I’ve found this book and online course very helpful and enlightening. I feel everyone that I work with in the Information Technology Department in our company would benefit from taking this course. It would give everyone from the Director of the department to the techs on our Systems Support Service Desk a better understanding of what ITIL® is and how our company would benefit from it.
  • The Certification Kit Works, May 14, By Jack Emanuelson (USA) I bought the ITIL® V3 Foundation Complete Kit ( Edition)for the express purpose of passing the Foundation examination. I did pass on the first try, so mission accomplished. I also found that I am now much more conversant in the language of IT service management, which is a big help on the job.
  • Excellent Book and Online Course, May 14, By Ian Marks “Ian” (Poole, UK) I had been wanting to take the ITIL® v3 Foundation exam for a long time and with this book and online course I was able to study for and pass the foundation course at home within a week. Highly recommended for self studyIan
  • Best Yet Study Book/Course for ITIL® Foundation, May 13, By Natalie D. Fisher (McLean, VA USA) The ITIL® V3 Foundation Complete Certification Kit is a fantastic reference to prepare for the ITIL® exam.The book is a guide to the real meat… the online course… IT’S SWEET! The accompanying online tutorials are immensely helpful and test your knowledge along the way. The online tutorials simulate a virtual classroom environment where you can see who’s online, chat and share profile info, questions, comments with other students.The book/course is highly recommended! You won’t be disappointed! If you’re seeking your ITIL® certification, it’s indispensable!
  • ITIL® Foundation Certificate Kit, May 13, By R. Verrill (Washington, DC USA) I purchased the ITIL® V3 Foundation Complete Certification Kit to use for self-study prior to taking the exam. Saving me over a thousand dollars compared to the typical 3 day prep course. I’ve found the course easy to read, well structured, and the practice exams at the end of each chapter helped me measure my progress. The supporting website and practice exams added to the value.I recommend it to anyone who wants to understand ITIL®, and how it helps create a sound framework for managing services. It’ll help you pass the exam and save you money!
  • Excellent ITIL® V3 Study Kit, May 13, By J. DuBois “csxengineer” (Jacksonville, FL USA) The ITIL® V3 Foundation Complete Certification Kit is an excellent study tool. I highly recommend it. The web-based eLearning portion of the program is very helpful, especially the sample tests. I passed the ITIL® V3 Foundations Exam on my first try. If you want a complete ITIL® V3 study tool, buy this book!-Sheri
  • This is a must-buy!, May 13, By Annaliese B “Annaliese” (Auckland, Auckland New Zealand) This is the perfect tool for learning the foundations of ITIL® V3 and also for revising for your ITIL® v3 foundation exam. I particularly loved the online training, it was an interactive and highly effective tool for me as a visual/kinaesthetic learner. I’m delighted to say that I passed the ITIL® v3 foundation exam and can attribute most of my success to great revision using this book :-)
  • Excellent study materials, May 13, By Scott A. Boyce (Florida, USA) I had been exposed to ITIL® at various times throughout my IT career, but just recently decided to pursue the Foundation certification. This book is an excellent resource and, combined with the online materials, should provide the necessary knowledge in a manner which makes earning the vast majority of readers their certification without much difficulty.
  • Extremely Helpful, May 13, By Adrian Olson I am using this product in conjunction with the 5 book set to teach myself ITIL® v3. Although I am not ready to take the foundation test as of this writing I have found the kit to be a great guide to review from after reading through the 5 different books of the main ITIL® set. Very worthy product for anyone wanting to learn ITIL®.
  • Excellent course for passing the ITIL® V3 Foundations exam, May 11, By Ram Anantha (Minnesota, USA) This product helps you in passing the ITIL® exam with ease. I went through the “Passing the ITIL® foundation exam” from the OGC, the online course from the art of service and the study guide book from the art of service.It is helpful to go over the chapters one more time because there are references to later chapters in all chapters, so going through it a second time helps put things in perspective.I highly recommend this book and online course.
  • ITIL® V3 Foundation Complete Certification Kit Edition: Study Guide Book and Online Course, May 11, By Thomas Ostrowski “theostrowskis” (LAND O’LAKES, FL United States) I bought this book after a reading several other reviews on Amazon.com. I was not disappointed. The book with the free online training was all I needed to sit for and pass the exam. The online training is basically an oral and slideshow presentation of the book. I read the material first and then followed along as it is presented orally. This proved to be a great benifit in learning and understanding the concepts presented. The online training does include some additional information and updated slides not present in the book. The questions on the actual test are not the some questions presented in the practice exams. You need to know and understand the material. However, by understanding why the answers to the questions on the practice exams where the answers provided for an easy pass.
  • ITIL® v3, May 11, By J. Edward Airey “Ed” (Maine) This was a great Certification prep and learning tool. I found it very useful for understanding the base concepts of ITIL® version 3, along with the preparation for the ITIL® version 3 Exam. The materials were easy to utilize, understand, the navigate through. The complementary approach of both online materials and hard copy materials made learning, truly a self-paced exercise — a much better approach than classroom style learning in my opinion — particularly for those will challenging schedules. Great program!-Ed
  • Excellent Book, May 11, By Saul H. Fuentes “Consummate Pro” I recently took the ITIL® v3 Foundation exam and found The Art of Service ITIL® V3 Foundation Complete Certification Kit – Edition: Study Guide Book and Online Course (Paperback) an excellent tool and resource for successfully passing the ITIL® exam.The book comes with a code which allows access to online training material, quizzes, and self assessment which I found highly beneficial in studying for exam. I’ve recommended this book to others interested in learning about ITIL® and passing the ITIL® v3 Foundation exam.
  • Good material and easy to follow, May 11, By Ravi S. Panuganti “ravisp” Instructions are pretty clear and easy to follow. Material and content is in precise format and the online course material is awesome!!!
  • Very Good Book for ITIL® V3 Foundation Exam, May 11, By Kumar Gounder “kums” It is very easy to read and best book for the ITIL® V3 foundation exam
  • A Great Deal, May 11, By Donald S. Wilkinson Like several other people I was a bit “put off” by the apparent flimsy book I received for my investment. That’s because I didn’t understand e-training. The links provided allowed me get excellent lectures on the ITIL® Process and Certification. I listened to them, read the book and passed the ITIL® Foundation Exam with high marks.
  • ITIL® V3 from Art of Service, May 11, By Frank Aiello “Fran IT” (Boston) I purchased this book and was pleased how simple it explains the ITIL® model, coupled with the online courses I feel very confident to take the test which I scheduled for the end of the month.This book is good for anyone that has no idea of ITIL® and great for anyone in the industry pursuing certification.
  • I would recommend this to anyone, May 10, By Prasad (Fremont, CA) If someone new to ITIL®, this is a great place to start. the book is very detailed and simple, Online course is the best and you can attend at your free time. I would recommend this book to anyone.
  • Book + online is a winning combinationpassed with 95% in a week., May 10, By S. Carlson (Albuquerque, NM United States) Even though this kit is more expensive than others self-study materials out there, it gives you more for your dollars. It’s well thought out and the online content and practice tests were very useful. The book was great but a couple of things were confusing until I saw it on-line with a slide built as it was explained, whereas the book just showed the completed diagram to go along with the explanation. The only complaint I would have about the book is that it does not have color graphics – the online content is all color along with pdfs of some of the graphics you can download. I used this material for a week and passed the foundations test with a 95%. I still refer to this book in my day-to-day job as I’m explaining ITIL® to others.
  • Great Preperation Book for your Foundation Exam, May 10, By Jimmy C. Smerud (Dallas, TX) This book is an easy read and does a great job of getting you familiar with the relationships and the terminology used in ITIL®. I have an extensive background in ITSM but never worked for an organization that was focused on ITIL®. I read this book within a week (an hour here and an hour there), went through the online materials, and passed my Foundation Exam with a 92.
  • Efficient Self-Study Tool for ITIL® V3 Foundation Exam, May 10, By S. Dreyer (Windsor, CO USA) The online course and practice exam are the most valuable part of this course. I had obtained sample online courses from other vendors that are easily 3 times as expensive as the retail price for this. Registration was straight forward and the site is easy to get started on. The book is pretty much a complimentary piece unless you prefer to read and prepare. The online is a combination of reading and voice delivery and is not a simple powerpoint presentation like many vendors seem to provide. I have recommended this purchase to others.
  • Thanks to The Art of ServiceI Passed, May 10, By M. Smeck “mdsmeck” (Amherst, OH) Had been thinking about taking the ITIL® Foundation exam for several years and finally decided to go for it. Researched many training programs/resources on the Internet and based upon several recommendations elected to go with the Art of Service. Am very glad I did – Read the book twice and went through the online course twice – passed with flying colors – I would highly recommend the Art of Service for all your ITIL® training needs – I will be continuing on with the Intermediate Capability online courses and then the Managing Across the Lifecycle to become an ITIL® Expert. Was so impressed with the Art of Service and their very helpful and knowledgeable staff[…]
  • ITIL® Accessible, September 10, By Suhail Yaqub A very reasonably-priced starting point for ITIL® and ITIL® certification. Could not find anything better.
  • ITIL® V3 Foundation Complete Certification Kit Edition, October 15, By Jessica Fletcher (Lake Worth, FL USA) The combination study guide and online course were well done and helpful for passing the certification test. They thoroughly covered the necessary information in an organized and concise way.However, I thought it was lacking in the example tests. They should include more practice tests – online interactive tests with varying questions would be very helpful in preparation for the real test.
  • ITIL® v3 Foundations exam: PASS!, October 15, By William Emborski (Colorado, USA) I passed the ITIL® v3 Foundations certification exam a week ago, on my first attempt. I used The Art of Service ITIL® v3 Foundation Complete Certification Kit as my primary tool for preparation. I found that the web-based training was sufficient to prepare me, based on the fact that I passed my first practice exam with a 77% score. I took four other practice exams from other vendors and scored between 70% and 100%. I found that the practice exam was very similar in look, feel, and content to the real thing. I recommend the use of this product!
  • Great!, October 15, By Djeri Memene “IDJER” (USA) Just wanted to better myself on IT’s processes and functions. The book provided me with what i was lookng for. It is great!!!
  • A good study guide for the V3 foundations exam, October 15, By Jason Rakitin (Milford, MA United States) I used this study guide and basically tore through it for two weeks prior to sitting for the exam. I finished the exam in 20min and while I wasn’t completely confident that I would pass, I certainly did. The actual questions on the exam were much different than the practice questions I had been studying but those were from a different source. This practice guide will give you the information you’ll need to having a solid working knowledge of all of the ITIL® V3 processes. For me however, the best way to study and feel 100% confident going into an exam, is to use multiple different sources in my preparation.Good luck!
  • ITIL® Tool Kit, October 14, By Krishna Shetty This is a good referene book and along with the online material is all you need to get started with ITIL® v3. Each chapter covers the material in an easy to understand way. Then you add in the online presentation for the chapter followed by a short quiz. It is a good mix of teaching tools that helped me to learn the material required for the certification. Excellent product.
  • ITIL® v3 Foundation Kit … easy and effective, October 14, By H. B. Maddry Jr. (Cary, NC USA) The ITIL® Foundation Self-study guide was effective in preparing me for the certification exam. The combination of printed material and e-Learning prepared me for the exam. Though the actual exam questions were a bit more challenging tham the practice exams, the material provided a foundation from which I could readily infer the correct answers.The material also provides a reasonable basis for mapping out an imlementation plan for bringing ITIL® concepts to my organization.
  • Good ITIL® v3 reference, September 27, By K. Zouhar “kzouhar” (Markham, ONTARIO Canada) The contents of the books helped me quickly catch core concepts of ITIL® v3 library. The online contents was excellent and complements the book. Thanks to the book and online contents I’m now ready to pass the exam.
  • ITIL® V3 foundation book, September 24, By Mugunthu Dhananjeyan “MRD” (MA, USA) I am very new to ITIL® V3. I was browsing some books and teaching centers related to ITIL® V3 course. Teaching centers are expensive, at least for me, to learn this foundation course. I found this book with online e-course while browsing. I was impressed and purchased this book. This book is really useful and very informative to understand and learn the course. As a layman to ITIL® V3, it is confused in my first reading but I now have better understanding after reading 4-5 times. I am getting ready to give the exam this week. I am confident that this certainly help me to pass the exam.
  • Good overall reading and videos, September 23, By Stephen E. Kraus (Raleigh, NC) I passed my ITIL® v3 Foundation exam today using a combination of materials with the core being this book and the associated videos. I supplemented this with on-line exams and free materials I was able to locate. However, the bulk of the preparation was spent with the Art of Service certification kit. It would have been nice to have had explanations for the correct answers for the quizzes in the book to confirm the answers were correct and I did find some typos in the on-line video presentations but overall, it provides a good framework for the required knowledge needed to pass. Still, I would not rely upon it exclusively as certain other on-line materials and quizzes asked questions requiring information I could not find anywhere in the Art of Service materials.
  • ITIL® V3 FOund book review, September 16, By Varun Aggarwal The book comes with an online course which is very detailed and self paced. The book is well organized and focussed toward ITIL® Exam. The online forum is very helpful and can help answer all your questions.
  • Well written outline for ITIL® v3 Foundation, September 10, By Patrick Dunn This book and online course provides and concise and easy to understand introduction to ITIL® v3. The end-of-chapter tests and online sample exam are very useful to check your understanding of the subject.There are were points presented in the online course which were not covered in the accompanying book. Hence the author should consider making an downloadable document to make up for this short coming.All in all, this is a highly recommended study guide for anyone wishing to understand ITIL® at a foundation level and pass the ITIL® v3 exam.
  • ITIL® V3 Foundation, September 10, By Robert Citrino Good place to start to pass the ITIL® Foundation Cert. Succint information with flow charts, pictures and graphs to grasp fundamental concepts. End of chapter questions helped to reinforce and apply material learned.
  • Excelleent Introduction, September 10, By Mr. A. S. Cummings (UK) Excellent Introduction to the V3 Subject but the content may seem a little bit ‘thin’ if you don’t have experience in ITIL® as a framework.The on-line training that accompanies the book allows you to easily assimilate the information required to pass the V3 foundation.The ability to ‘book’ a web-based V3 exam on-line is a bonus as well !
  • Worked for me!, September 10, By CLT (SF Bay Area) Between the book and the on-line content, there was little doubt when I took the certification test. PASSED! The quizzes were very helpful and the on-line content complimented the book material perfectly! GO FOR IT!
  • A good initial introduction, September 10, By V. Visvanathan “Visva” (Orlando) The book is concise, clear and sufficient to get a good idea of the ITIL® framework. It certainly helps a lot to prepare for the Foundation exam. I’d recommend it for anyone who is new to the ITIL® framework
  • J.Gill ITIL® Certified, September 9, By J. Gill “Certified” (Charlotte, NC USA) This guide helepd me pass the first time as promised. Using the book along with the online learning and practice exam really helped me prepare for the test. It made the test so easy!! I am purchasing the Service Operation exam guide by The Art of Service also, I have no doubt I will pass that too!!Thank You!
  • Makes the grade, September 1, By C. Little (Ann Arbor, MI USA) I’ve been working in IT for 15 years and found out about this certification relatively recently. I bought this book after reading other reviews and seeing it compare favorably against other self-study guides.Although there are some grammatical issues with the text, it is one that imparts a fairly solid understanding of IT service fundamentals.In a few short weeks I read through the text twice and performed the online training component and quizzes/tests available through the associated website. I passed my exam the first try and in much less than the alloted time.I would recommend this kit, and will seriously consider further training from TAOS when I am able to continue pursuing ITIL® certifications.
  • ITIL® Foundation kit, August 27, By Narenthiran Very easy to understand the book and the online lecture. Explanation is excellent with examples.
  • Good for ITIL® beginners, August 25, By Craig Hipwell This is a great book for someone that wants a basic understanding of the ITIL® v3 Framework and wants to self study for the exam.
  • Good … but not for me…, August 22, By Suresh Babu There is nothing wrong with the book, but the moment I went through it.. I decided it’s not for me.. I am to much of a techie for this. :)
  • Simple easy to use manual for home study, August 21, By Kez As someone with many years practical, learnt-on-the-job type experience in IT doing Bus analysis, help desk support,tech writing, I’ve found this manual easy to use. The knowledge it contains is tranlating well against my practical experience, which is not always the case as some methodologies are too rigid and assume a perfect operating environment.ITIL® V3 Foundation Complete Certification Kit – Study Guide Book and Online Course
  • Good book to get basic understanding ITIL® V3, August 17, By SN (California) I can certainly say that the book satisfies the criteria for understanding the basic knowledge of ITIL® V3. I think between reading this book and viewing the eLearning program, which is a condensed version of the book, should help you get the basics straight. The sample test in the eLearning program is helpful.
  • a nice starting point for learning ITIL®, August 17, By Roald Gjelsten “roald gjelsten” (norway) I have just started learning ITIL®, and i must say that this book gave me a kick start. I like the system in the book it is easy to understand, and it makes learning easy. I am soon ready for my exam
  • well suited to passing the exam, August 14, By vaaesthete (Virginia USA) Ordered the book and received it in a couple of days. First the positive:- The book is well organized and written reasonably clearly- It is edited fairly well, with only a few typos noticed- You will pass the exam by using this book (which is really the most important criteria)Here are the things which can be improved:- the price of the book is somewhat expensive. since i was expensing it, the price was not really critical, but it seems excessive, given the materials received- The online portion would be more helpful if the recording was done more professionally. it sounds like someone had a mic hooked up to a computer and was reading. unfortunately, this produces no sound leveling, which really made the listening too distracting.- The pictures are in black/white. they should be in color as some of them were very difficult to discern without more contrast.In the end, the test is easy and this book makes it so. don’t let the ‘improvements’ deter you.
  • Great Intro to ITIL® v3, August 12, By C. S. Young This certification kit is a great, understandable introduction to what could be a very complicated, confusing subject. The Art of Service helps to clarify the various functions and processes within ITIL® v3. In addition, I found that the other resources, including the Online training, as well as a wealth of other podcasts and white papers on their web site very useful to geting up to speed quickly on this subject.
  • Good book for the exam, August 12, By R. George The book provides sufficient coverage for the exam topics. The Art of Service folks practice what they have in print. All interactions have been professional, and helpful so far. Some acronyms in the book are not expanded when they first appear. It would be nice to have a list of acronyms at the end of the book for reference. I recommend this book and online course to anyone looking to become comfortable with v3 concepts.
  • Detailed and Easy to Understand, August 12, By C. Davis (Davie, FL USA) This book combined with the online course should give you all the tools you need to pass the foundations certification exam.
  • The Book and the CourseGreat Value!, August 11, By Paul S. Wolf I found this book to be a good value, especially when one considers it comes with on-line training at no extra cost! I have just completed both the book and the course, and I believe the combination of the two should simply be considered an extremely useful training package, not just a book.The book:The book itself simply does what it purports to do, i.e., prepare you for the ITIL® v3 Foundation exam as it actually teaches you the fundamentals of the ITIL®. I’ve not taken the exam, yet; however, I have no doubt I’m well prepared for it. I did get frustrated over several typographical errors. These are distracting at most and do not take away from the book’s usefulness. I did find one question, too, that I’m sure has the wrong answer attributed to it. I could have cleared that up with The Art of Service, but I considered it of little consequence, anyway.The On-Line Course:I chose to take the on-line course, which is really a series of narrated slide presentations, after studying the book. In that way, the course served as a review of the material, and I did find it easy to follow along, with some exceptions as discussed below. I also liked the fact that I could stop the presentation at any time and take notes, review the book, etc. I did find a few useful diagrams and even a complete chapter presented in the on-line course that do not exist in the book. An example: The final on-line chapter is “Supporting Tools and Technology”, which is not in the book. I have no idea if this is even relevant to the exam; however, it really just means you should definitely take advantage of the on-line course.So why not five stars? The typos, missing information, and also I was a bit annoyed that the on-line presentation of material within some chapters was often presented in a completely different order than it was in the book. It made following along rather confusing at times. The quality of some of the diagrams in the book and the way they attempted to present the information were rather amateurish at best, downright confusing at worst and difficult to interpret. For me, they sometimes slowed me down as I sat there trying to figure out what they were trying to show. It also appeared they were made for color presenations but reproduced in black and white. Shaded coding of the material just didn’t work very well, but color certainly would have! Maybe I’m just slow, but good graphics should be more self-explanatory than that! Still four stars because the whole package works and works well.Bottom Line:Based on my experiences, thus far, and other reviews, I would have to say this was a good choice for me, and I have no doubt that I am prepared to take the exam and proceed further down the road to other ITIL® certifications.
  • ITIL® certification at your own pace, August 11, By Ariel Blanco B. (Panama) I think this is a great kit to study if you dont have time to assist to seminar and training, you can go at your own pace. The book is great and easy to follow,
  • Straight forward ITIL® study guide plus, August 10, By Bear W. “IT Consultant” (Florida, USA) ITIL® V3 Foundation Complete Certification Kit has proven to be a straight forward, no nonsense study guide. Well organized, and well illustrated, this guide book is well suited to prepare for the Foundation certification. The online course is a nice bonus to aide in reinforcing the material with practice questions for each section.The online course lacks some of the bells and whistles of other courses I have completed, such as showing progress and remembering where your are in the material from session to session.While I have not tested for the certification yet, I am optimistic and would give this material an 8 out of 10. I may revise that rating either direction after testing for certification, based on how relevant the practice exams were.
  • ITIL® V3 Foundation Toolkit helped me pass the test., August 10, By Paul K. Manley “pkmanley” (pennington, nj usa) I bought 3 books and 2 booklets to self-study and pass the PMP. I purchased the ITIL® V3 Foundation Complete Certification Kit and passed the test easily. I went through the book twice, taking the chapter tests along the way and took the complete test 3 times. I would go back to various sections to refresh my memory and enhance my understanding. The only suggestion I have for the future is to fix a couple minor errors (reference to a table is incorrect and a couple sentences seemed like they were not edited as intended) and add a little more explanation. But don’t let these minor errors stop you from using this as your only source. I was getting 85’s on my sample tests and got a 90 on the real thing.
  • Excellent ITIL® Book/Online Combination!, August 10, By William Neff I found this to be an excellent and yet simple learning tool…..highly recommend to anyone interested in ITIL® V3 foundation certification…
  • Passed on the first time!, August 10, By Michael W. Cline (Frederick, MD) Great resource, covers everything well. Just be careful on the test, some of the nomenclature is apparently derived from version 2, it doesn’t match version 3. Very tricky!
  • A solid learning tool, August 5, By Kenner Estes “can recite the alphabet… IN O… (Chicago, IL USA) I have not yet completed the training or certification, but so far it seems to be very solid.I was a little bit taken aback by the fact that your access to the online course is time-limited, as this was not mentioned anywhere in the product page when I purchased this. Given that in the middle of that training period I was getting married I knew that there would possibly be some delays. I followed up with The Art of Service and they have pledged to make reasonable accommodations for my delays, so I’m optimistic about my ability to complete the training materials and successfully pass the exam.
  • ITIL® V3 certification kit, August 3, By S. Glass (The Woodlands, TX) This material was right on the money and I found that additional instructor led instruction just wasn’t necessary. The book and the eLearning course is an excellent preparation for the ITIL® v3 Foundation exam. The material is well organized and complete. The book and eLearning course provides everything needed to pass the examination without any problem. This set of materials is a good value.
  • Great book to cover ITIL® foundation material, July 20, By A. Sharma “sheeshers” (Dayton, OH) I’ve got access to Books online 24×7 from work but I still find this book to be better than online resources (which there are plenty) for ITIL® V3 Foundation Study. I am a working professional with a lot of client facing work involved so can’t sit around and read this during my downtime because there isn’t any. The fact that it comes with online content makes it all the more better because it helps you reinforce the book material with online content. Highly recommended.
  • Great Quick Review…, July 20, By S. Sudderth “stefnees” (Chesapeake, VA USA) This book and accompanying training is a great way to prepare for the Foundation exam. I have found the accompanying online training to be a fabulous resource and have listened to the various training sessions multiple times. It really helps to both read through and hear the elements while studying. I’m very confident that when I take my exam in a few weeks that I will be well prepared.The only drawback that I have discovered is that in a couple of places some information is left out (such as naming processes of a phase) and I found this distracting. (Hence the 4 stars instead of 5 review) It would have been more useful to me and a little less unsettling if the information was just flagged as not being part of the Foundation level exam or training rather than just left out like it was a mistake. It had my nerves a little frayed as to whether to trust the book, but after doing some searching online I was able to figure out why.
  • Great Self Study Prep for the Foundations Exam, July 20, By RJ “RJ” (NJ) This is a great kit to have in preparation for the ITIL® Foundations exam. Loads of practice questions included in the book as well as access to an online course. I went through the book once, went through the online course and practice exam, then reviewed the book again and I was all set to for the test.
  • Good Combination, July 20, By Chris (USA) The book and online course combine to provide good preparation for the ITIL® V3 Foundations Exam.
  • Great product for passing the exam, July 20, By D. Mayne (UK) Got the book to help pass the ITIL® V3 Foundation exam and passed first time 82%! I found the combination of reading the content in the text book and then watching the content explained in more detail in the online presentations very useful. The exam prep questions were also extremely helpful and gave me confidence before taking the exam. My only complaint was the occasional typo’s in the book which ruin an otherwise professional product, hence the 4 stars (this was on the book though).
  • I passed!, July 20, By BAP (Chicago, IL) The ITIL® v3 Foundation Complete Certification Kit helped me prepare for the ITIL® v3 Foundations exam. I liked the combination of the on-line and study book approach to the kit. The end of chapter quiz questions were very similar to the types of questions on the real exam. With the help of the kit, I passed my exam.
  • ITIL® V3 Foundation self-study, July 20, A Kid’s ReviewI found the on-line course and book very helpful and quite sufficient to pass the ITIL®V3 foundation exam. I passed with a score in the 80%s somewhere, well above the required scoreand without spending over $1000 on a 3-day course!The examples were very good and response time to questions very timely.All in all, a good value, considering the astronomical price of ITIL® training and tests.I recommend this book/on-line training.James.
  • very helpful material, July 20, By Garret Ritchie (Fort Lauderdale, FL United States) I found this study guide extremely useful in my preperation for the new ITIL® v3 exam. The online content is also a great bonus. I highly recommend this.
  • ITIL® V3 Foundation Book Feedback, July 20, By R. Vergara (California, USA) I like the book, it was really suited for busy people like me. The book is easy to understand. I read the book for 4 days and studied the online module and then took the exam right away and passed it. In a week time, I got my ITIL®V3 Foundation certfication.
  • Recommended for exam preparation., July 15, By G. Zablodski (Toronto, Canada) The book fits the purpose – to prepare the reader for the ITIL® V3 Foundation exam. The price is reasonable and the people at The Art of Service Ltd are very professional and helpful.Good value for money.
  • ITIL® V3 Foundation, July 7, By Sandeep Girhotra “sandy” (USA) I was a little hesitant when I bought this book, since there are so many courses out there but once I started reading it and used the online course I was amazed how self sufficient the course is. I still have to gve my certification exam but i am pretty confident with the study material i have. Awesome book…
  • Great book to enhance your skills, July 1, By Ranjeet Sinha (Edison, NJ, USA) I really liked the book – “The Art of Service ITIL® V3 Foundation complete certification kit – “. It gives sufficient examples and explainations which help understanding the concept not only from examination perspective, but from applying these skills into day to day work for providing service to our customers.
  • ITIL® V3 Foundation Complete Certification Kit, June 26, By William S. Crwe Excellent book with accompanying web training to prepare for the ITIL® V3 Foundation exam. Passed the exam with no problem.
  • ITIL® V3 review, June 23, By H. Gonzalez The information was moare than I anticipated. Other offers provided a high level of overview but this material was very indepth and helpful in understanding what ITIL® relay entails.
  • Review of “ITIL® V3 Foundationcomplete cert. kit”, June 22, By Pseudo (Nîmes) It’s obviously difficult to rate this course vav the actual exam -which I didn’t take yet- but I must say that I like the way the course is presented, both on paper and through the web.The elements in the various lists are then “zoomed into” in the subsequent paragraphs and each item is given detailed explanations, following a tree-like structure which makes quite easy to keep track of our progress and to keep a “mental inventory” of the things to know.The explanations are easy to understand (even for people whose mother tongue is definitely not English…).There is also a forum the students can use, which I haven’t accessed yet.
  • ITIL® V3 Foundation Complete Certification Kit: Edition, June 22, By Gordon I found the on-line portion of the kit to be quite good. The slides were relevant, the language was clear and concise, and the pace was good. If I had to comment on anything it would be that there were portions of the lectures that went a bit fast for the density of material covered, but this is just how it should be since you can always pause or rewind to slow things down to your individual taste. I ended up having no need for the companion workbook, which was a bit of a disappointment since I thought I was primarily buying a book at the time of my purchase and that is my preferred method of study. It worked out fine in the end though, and I passed the test handily.
  • Good kit, June 22, By Tom H. Lisenby (OK) Very good kit, as all the necessary things needed to get the certification.I would recommend this product to anyone new or just needing to refresh the knowledge.
  • Very Good Preparation for Foundation V3, June 22, By Hatem Ghafir (MD USA) I was initially studying from another source. Two weeks before taking the test, I decided to purchase this book (and the accompanying online material). This was a very good decision. I found this book to be a very good source of easy-to-read material, yet at the same time very comprehensive. The layout of each chapter is well done. It kind of gives you the summary first, then gets into detail, then summarizes the chapter again. The online questions for each chapter as well as the sample test online were also excellent. I highly recommend this book to everyone.
  • Support Manager, June 11, By George M. Letavay (Chicago, IL USA) I found the course very helpful as a quick way to gain a general overview of the key topic areas for the Foundations exam.
  • Well focused and effective, with good multimedia materials, June 9, By Andrew Koan Holloway “Koanz” As a self-study learner I thought the book and online materials were well focused in presenting the material and practice quizzes. And the bonus online material was a big benefit for dual visual and auditory preferred learning styles, which I find most effective. So I consider the price to be very reasonable, it met my expectations, and I was very relieved that the recent V3 curriculum revisions were included. I had no trouble passing the V3 exam on the first try.However, as an Instructional Designer and North American learner, regarding the online presentations: for me the Aussie accents presented a slight impediment to optimal learning and recall. In the book’s international market, I think a North American (speaker) version of the online presentations would not be too much to expect.
  • Exactly what I needed, June 9, By B. Taylor (Troy, MI USA) When I ordered the Certification Kit I was concerned that it would not be “as advertised”. When I received it, I found that it was and more. I recommend this series for anyone considering ITIL® V3 Certification.
  • Great book., June 9, By M. Chen (Chicago, IL, USA) I have started reading this book, it’s very helpful. The way it’s written and the way all the topics are organized are easy to follow and help to understand.
  • Great prep for the Cert Exam, June 8, By Fog City Kid While I have many years of experience in IT management, this kit put it all together for me. For anyone contemplating taking the certification exam, the printed and on-line material presents the essentials necessary in a concise, informative manner. For the price this is a great bargain.
  • Great Education, June 8, By Kevin Kendall “kendall” This book goes over the high level information and will help anyone get prepared for certification. A great book to study for the exam while the actual V3 book is great for reference…together they go hand in hand.
  • Good Startup guide for Service lovers, June 8, By V. Vijay Anand (Chennai, INDIA) This book bestows all the basic information required to know all about ITIL®. It also provides an example at end of each chapter which makes easy to understand.
  • meaningful way to earn your ITIL®, June 7, By C. Lueken (Columbia, MD) People complain that this book is too short, but they only provide what you need to know in order to pass the exam. How much info do you really need to pass a 40 question test?This book and exam is meant to start your path towards ITIL® Expert. Thanks to this book, I am able to understand the following core books and am 1 step closer to ITIL® Expert.
  • Quick ITIL® primer, June 7, By Sigma4 s This is a very good book which distills the ITIL® concepts for an easy read and get a bigger picture. Apart from Foundation exam, this should really be part of your book collection if you are an IT professional(particularly).
  • ITIL® V3 Foundation Complete Certification, June 6, By J. Weaver This is an excellent product once you get the hang of using the study guide in conjunction with the online lectures to reinforce the material.I just started but I expect the practice questions will be good preparation for the types of questions to be asked on the certification exam.
  • Excellent course, June 6, By Carol D The Art of Service ITIL® v3 foundation course is an excellent tool to prepare for certification. The on-line modules are supplemented with a text book, .pdf documents and quizes. I used this course as the main source for study materials.This course was recommended to me by a friend and I would definitely recommend it to anyone considering foundation certification.
  • ITIL® V3 Foundation, June 5, By Aric Barton (Woodland Hills, CA) I have had an interest for the past 6 months in getting my foundation certification. After doing some research I realized the ITIL® V3 Foundation Complete Certification Kit was exactly what I needed to get started. I am very please with the book and the online learning guide and would recommend to everyone.
  • Self study guide helped me pass my exam!, June 5, By J. Mapalo “ITSM Jedi” (San Luis Obispo, CA..) Good introduction to the topic. Online component is better reinforcement after reading the book. Learn the jargon first! Webcasts rule and the quizzes offer helpful reference for comprehension. Passed my exam last week!
  • A good resource for Self Study, May 27, By Lucie and Boz (Upstate NY) I have been bumping into ITIL® concepts here and there but do not have the luxury of working in organizations that always follow industry best practices. I have been impressed with the applicability of ITIL® V3 concepts to streamline work activities and was searching for a way to improve my toolbox. The book and on-line course have given me an affordable, flexible way to study at home as time allows. It helps to understand the basics before researching deeper into detailed ITIL® concepts. The straightforward presentation style builds confidence for a beginner and have convinced me that it is worth my effort to study and take the foundation exam. I enjoy seeing different perspectives and these original presentations of ITIL® concepts will be useful as I continue to expand my knowledge of IT Service Management delivery.
  • ITIL® v3 Foundation Complete Certification Kit, May 17, By Toby Hosterman (Florida) I recommend this product. I like the combination of book and online presentations. While at first I was a little surprised by how thin the book was, I’m very satisfied with the depth and breadth of content. I’m still reading the book, but so far I am retaining the information very well. This is partly because I’m reading the text first, then following up with the online presentations. I like the section review questions. I haven’t tried the test prep stuff yet, but I’m confident that I’ll be well-prepared.
  • A Must Read for any IT Manager, May 14, By Jayson DS (Bay Area CA) The ITIL® V3 Foundation is a must ready for any IT / Operations Manager. It provides a holistic approach to managing your companies IT department in a efficient and effective method.I’ve read the book, taken the online / in book tests and had passed the ITIL® V3 Foundation certification with no problem.Thank youJayson DS
  • Does what it says on the tin, May 14, By S. Barker (Rotherham, UK) The book is short and sweet telling you what you need to know to pass the exam. This is what I bought it for an after 4 days of reading the book and doing the practice exams I took and passed the foundation exam.
  • Art of Service, May 14, By Larry Turkish The book was helpful in the completion of the ITIL® foundations exam. It provided the necessary information and background to understand the concepts of ITIL® and translate this for the compeltion of the ITIL® exam.
  • Excellent Introduction, May 13, By G. Davies (New Zealand) This book, combined with the online course, provides an easy to follow introduction to the to the ITIL® v3 framework. Some other online courses I looked at were at least 4 times the price and did not appear to provide any better coverage, and also didn’t provide any printed support material.
  • to the point, concise, and comprehensive., May 13, By Bassem This kit is perfect for people with hands on knowledge of service management but who need to familiarize themselves with the ITIL® V3 terminology and concepts without having to read hundreds of pages with redundant material. The online e-Learning material is very helpful and well presented in 7 modules with a summary module at the end, not to mention the exam preparation modules and quizzes along the way.If you are a busy professional and want to get yourself up and running quickly with ITIL® v3 while preparing for your certification, this kit is what you’re looking for.
  • Very Good Kit for Fast Learner, but Expensive, May 13, By W. Avirutnant (Thailand) This is a very good ITIL® V3 Foundation Certification Kit, I’d ever read. Easy to read. It make me more comfortable about ITIL® v3 very fast. Moreover, It make more valueable with the Online Course, make learner keeping up the knowledge about ITIL®v3 including quiz at end of each module, and sample exam.In the overall, it is a MUST Recommendation to have this Kit to anyone who want to understand and pursue the ITIL® V3 Foundation Certification.
  • Great Book to Understand Foundation of ITIL®, May 13, By kebosatu This book is good to understand what ITIL® v3 is. Came with the text and online course. I read the text and found some challenges to understand since I’m new in ITIL®, but once is visited the online course, I got better understanding of what I read before. Thanks for providing Online course as well!Tried to read this book and visited the online course gave me all I need to understand the basic of ITIL® v3. Really suggesting to buy this if you want to go for Foundation Certification.
  • ITIL® Foundation learning the pleasant way, May 13, By Roderick Burns (Hertfordshire, UK) This is an up to date structured learning course delivered over the Internet with written backup containing more detail to enhance the on-line material.The on-line material is clearly presented in a logical fashion and in easily digestible chunks, a considerable advantage given the subject, as it is hardly a laugh a minute stuff.The presentations are clear and the spoken commentary is quite easy listening (apart from a bit of background noise – sounds like cooling fans in PC) especially the female voice which is slower and more deliberate. There are ongoing multiple choice quizzes to test understanding of the various sections. It is possible to pause at any point, or leave and return at a later date.The written material presents pretty much the same content as the on-line presentations but it is good to be able to review what you’ve been told without the relentless pace of the on-line presentation.I have not yet attempted the examination that I am preparing for with this course, but I do feel I am learning and putting an ITIL® structure around my previous experience. I am confident that the course is preparing me for adopting the ITIL® methodologies and for the exam.
  • Covers the basis of the certification efficiently, May 13, By D. Ceuca “Pined” (Denver, Colorado) The book covers the basis of the certification efficiently and succintly. However, I am not offering it the maximum rating since the minor processes don’t seem to be covered. During the certification exam, I covered those questions from practical experience, more than teoretical. Nevertheless, the book is an easy read and makes a very handy summary to have on hand after the certification for practical purposes.
  • Passed in first try, May 12, By Claude A. Messina The material in this book helped me pass the ITIL® v3 Foundation certification exam on my first attempt. Includes everything you need to know and more
  • ITIL® V3 Foundation Guide, May 11, By Todd C. Thiel “Todd Thiel” (Appleton, Wisconsin) This was a very good book that is geared toward making sure you know what you need to in order to pass the foundation exam. I felt the the web component (included for free) really brought the book to life and was an essential piece as well. I spent about 10 hours studying this book and taking the web classes, and passed the exam on the first try with 92%.
  • Very Well Written, May 11, By Daniel A. Chaveco “ocsid” (Pompton Lakes, NJ) This book was excellent and completly aided in my passing of the actual exam. The online prep exam was great and provided the right atmosphere. I had taken an online course through Mindleaders but it was not that good and was just hung up on bullet points. If it had been structured more like this book it would have been much better. If you’re looking to pass the ITIL® 3 Foundation, look no further. It includes real life examples and suggestions for when you actually may need to develop a service on your own.
  • ITIL® V3 Foundation Complete Certification Kit, May 11, By Elwood Kirk Minton “ekminton” (Indianapolis IN) This is a great, and easy read to get caught up on the pieces of ITIL® v3. I don’t know what else to say about it but I would recommend this one to anyone. The text has good content questions at the end of the chapters, and media you can access online. Get it!
  • Makes ITIL® V3 easy to understnad, May 11, By Mari Lovo “Mari” (Miami, FL) This study guide is very easy to read and understand. the online community and supplemental videos and explanations…It has really helped me understand the fundamental principles of ITIL® V3…
  • ITIL® Book and online classKeep it simple, May 11, By Michael Heller “PMP wanting ITIL® Certification.” (NJ USA) ITIL® V3 Foundation Complete Certification Kit – Study Guide Book and Online CourseThe book is well organized. Easy to understand. The on-line class adds an additional perspective. Should be all you need to pass the Foundation exam.
  • ITIL® Foundation Kit, May 11, By Belgian Unix Guy (Belgium) Pretty useful as an introduction to ITIL®. Bear in mind that ITIL® is basically a rehash of existing methodologies with different nomenclature and things will be simpler! On line instruction also very helpful.
  • Clear, concise and easy, May 10, By T. I. Buckland “BuckoNZ” (Wellington, New Zealand.) The company that I work for is starting to align itself with the ITIL® framework and I wanted to get a “head start” on what it is all about.This product – and the accompanying on-line resource – explains ITIL® in an clear and concise way. If you are concerned that you might not “get it”… don’t worry…. with this tool, you will.In fact, it was so easy, I am tempted to go ahead and book the exam. Not only will I be ahead of my colleagues but I’ll be certified as well!
  • Love itWould Like to See Graphics, May 10, By Lady Book “The Hud” (SF Bay Area) The course is excellent. Easy to review and follow. Information is timely and very helpful for business application. I use the Kindle for several books (makes it easy to carry materials). However, the Kindle graphics leave a lot to be desired. Strongly recommend that you review the online content at The Art of Service Online Learning and add screen prints to your learning library (if using Kindle).
  • Worth the money, May 10, By R. Gothenquist (WA USA) Good product and a great value. Very concentrated, so be prepared to review multiple times so that you are able to glean the full meaning from the tutorials while you memorize the main points in the book.
  • Reasonable for the price, May 10, By pd3k “pd3k” (Ottawa, Ontario, Canada) The book and CBT were well organized and easy to follow. Material was presented in a straightforward, consistent manner, with only a couple of places where slide order on the CBT did not match the book. I do, however, have two gripes about the CBT:1) There are two instructors on the CBT, one who is polished, comfortable with the material and who gave supplemental details during the lecture which I appreciated. The other pretty much read word-for-word from the slide and did not appear to have rehearsed the phrasing of the writing. The latter was no more helpful than an automated computer voice in the presentation of the material.2) when I wrote the exam, there were a couple of questions on it that were not covered in the course material. While I was able to make an educated guess (and still passed the course with high marks), I was caught offguard. This may have also been the case with an inperson instructor.Generally, the CBT and book combination are a good preparation for the course, but don’t expect that working through the materials once is sufficient to pass the exam… you still have to study and prepare. Pay attention to the details on the diagrams and know the details there cold before attempting the exam.
  • ITIL® v3 Foundation Complete Cetification Kit, May 10, By John Scholl this is an excelent product. both the book and online course were all I needed to pass the test the first time. Highly recommended
  • Useful tool for certification preparation, May 10, By R. Keahey I used the materials (book and online course) in preparation for the ITIL® V3 Foundation certification test. The book provided a good overview of the core concepts that were covered in the actual exam. The practice questions did a fairly good job in giving me an idea of “tone” of the questions that could be expected on the exam.The online course was a repeat of much of the material in the book, but was useful in adding the nuances that are sometimes overlooked by simply reading the material. The focus of the online course also helped to narrow in on the key concepts.Having spent many years in the IT services sector, the concepts of ITIL® were pretty basic for me. Having this course material helped me in two areas: (1) understanding the nature of the exam questions and (2) providing focus on the key topics. For a person who has no background in IT services, this would be a good addition to the ITIL® books to help in exam preparation.
  • ITIL® V3 Self Study, May 10, By P. Lancaster The book is well written and easy to follow. Great for someone like me who is trying to get a good overall understanding of ITIL®. The online training that comes with it makes it all that much simpler.
  • Read the book, took the online course and test, PASSED and here’s my review, June 26, By James Boyer “James” (New York) This ITIL® exam prep book and course are an invaluable study aid for passing the ITIL® Foundation exam. Highly recommended.I’ve been an IS project manager for over 10 years. I’ve studied ITIL® materials in preparation, but took no courses or workshops. I studied this book and its accompanying course for 10 days immediately preceeding my exam. Read the book about 3 times.I took the ITIL® Foundation exam and got 98% of the question correct. I think that the study tips in the book and course helped me get about 15-20 questions right that I might have otherwise missed. (your mileage may vary). About half of the questions I missed were due to the test’s wording which is tricky.The book and course made me confident in sitting the exam, and is the best such book that I’ve come across.Expensive, but worth it especially since your have access to the online learning component and exam prep as well.Good focus on ITIL®’s processes (things important to ITIL® Foundation and passing the test that your experience in IT may not help you)Highly recommended, I passed in one go!Good luck!
  • The Art of Service’s ITIL® v3.0 Certification Kits, September 10, By ITTechie “ITTechie” (Harpers Ferry, WV United States) The combination of The Art of Service’s certification kit and included online training not only taught me the concepts of ITIL® v3.0, but also enabled me to pass the ITIL® v3.0 certification exam in a short period of time. I highly recommend The Art of Service’s training to anyone pursuing training and knowledge of the ITIL® v3.0 framework.ITIL® V3 Foundation Complete Certification Kit – Study Guide Book and Online Course
  • ITIL® v3 Foundation, December 31, By Heather L. Holden Read the material and took the practice exam. Repeated this one time and then took the certification. It was enough for me to pass with 83%. I would recommend this to others.
  • the art of service, September 9, By Georges Michel The book is very well written and illustrated by diagrams, a valuable resource to any one who need to pass the exam without loosing time.The associated online course is an added value and real help to prepare my study.
  • Outstanding Tool, September 9, By William R. O’connell “reluctant critic” (New York) The tool combined with the online course and quizzes completely prepared me to take and pass the certification exam. If you haven’t worked with ITIL® before it can be a challenge to wrap your mind around it, particularly the terminology. The book and online course complemented each other remarkably and I felt that I really grasped the subject matter thoroughly and quickly. Lastly, the sample test was also really valuable.
  • Lessons Learned: 1) One Complete Certification Kit is sufficent and 2) folks at “the art of service” believe in service! , September 23, By Working Girl (Northern Va) I purchased the Art of Service ITIL® V3 Foundation complete Certification Kit for $82.90 from Amazon last week and the book arrived in a few days. When I opened the front cover, I read online eLearning connection instructions. Once online, I inadvertently purchased another “Certification Bundle” that included another exam preparation book, coupled with online learning, for which I paid $154.40 (US). Since I had already received the book, I realized I might have overpaid for the online learning “bundle” at a total cost of $237.30 US. Realizing my possible error, I immediately contacted customer service (Germany) by email on Friday afternoon. I received very rapid email inquiries as to the steps I took that put me in this situation. I was refunded within hours on the same day of the second purchase. On the following Monday morning I noted many email messages inquiring whether the problem was resolved and whether I had returned to the online study course. Lessons Learned: 1) One Complete Certification Kit (sold on Amazon) is sufficent and 2)folks at “the art of service” believe in service! Back to studying…
  • ITIL® v3 Foundation Complete Certification Kit, September 10, By Dean L. Schmaus The ITIL® v3 Foundation Complete Certification Kit has been instrumental in helping me study for the ITIL® Foundation exam. The online video instruction provide coupled with the book are a solid combination. I completely recommend this book.
  • This is the book you need, August 20, By HPAmazon The book is very well written with excellent diagrams. There is also an online practice test available to help prepare for the actual test. I had no problem passing the test.
  • Very well written book, June 5, By Robert Milligan “Milligan” (Tennessee) They have done a good job creating a book and online course to teach the subject. I took a classroom course and have learned more from the book than the classroom. The online course is well written and very educational. It is very easy to understand also.
  • Perfect for passing the exam, May 17, By Jain “VJ” (Tulsa, OK) Allthough it could have been written a little better, I would say that it does what it’s supposed to do. Just go through this book in detail and the glossary that is available online for free. This would be enough to pass the exam. Good luck!
  • Good MaterialDoes the job, May 14, By Cajie B “cajie” (Kuwait) When I first received the package, I was bit dissapointed to see the skimpy material. However, I changed my mind when I logged into the supporting website.The online material is very comprehensive and the online tests ensure that the ideas learned get re-enforced in your mind.For those looking to get themseleves certified in ITIL®, this is the right material to get started.
  • ITIL® Version 3 test passed!, May 9, By James M. Gardner “Jim” (St. Louis) I purchased the book based on the reviews listed. I read the book, completed the on-line tutorial, and took a couple of practice exams. I passed the exam on the first attempt. I would not say this is a slam-dunk, there is a great deal of information to absorb. But this book and the included on-line portion does have all the information needed for successful certification.
  • read book, took online course and passed test, March 31, By JohnO (New York, NY) i spent about 2 weeks with the materials off and on; an hour or two each day. I read the book, took the course, did all the review questions online and in the book and passed the test. This book was well worth the money for me.
  • ITIL® V3 Foundation Complete Certification Kit- a great way for the self paced learner, March 19, By Michael Norton (Spokane, WA) I purchased this kit to help me review for the ITIL® V3 certification and have something a bit more formal that would lead me through the vocabulary. The book and the online course fit this very nicely. The book is essentially the material from the CBT’s in written form. It makes a great place to take your own notes or explain things in your own words. The quizes help for you to go back and review the material. It is also a good way to remember if you have completed a chapter or not. You will find that a lot of the ITIL® material tends to blur together. I am satisfied with this purchase and recommend most try this route versus a $2000 course at a training center that is going to read you the same stuff.
  • ITIL® v3 Foundation Complete Certification Kit, March 18, By Melissa Burst “Melissa Burst” (Seguin, Texas) I purchased this book and the material is excellent. Everything is presented in a way that is easy to understand and geared towards passing the exam. The online course is good too and the assistance that you receive from the support staff is wonderful. This was money well spent!
  • ITIL®v3 Foundation Complete Certification KitA WINNER!, March 18, By V. Kimball (Gainesville, VA United States) ITIL® V3 Foundation Complete Certification Kit – Edition: Study Guide Book and Online CourseI recently purchased the ITIL®v3 Foundation Complete Certification Kit to prep for the exam, which I had to take within a short period of time to mmet the requirements for an ITIL®v3 intermediate class. With the aid of the book and online course, and less a week of prep time, I passed with flying colors. As a result, I have puchased several of the intermediate level study guides to prep for intermediate exams.Thanks for publishing a great product!
  • Certification fast!, March 18, By Mac321 “Rodney” (Austin, Tx) I purchased this product with little beforehand knowledge of ITIL®. It was the only resource I used to study for the foundation certification exam and I passed on the first try! The book combined with the included online review can be completed in less than a week. I recommend you register for your exam ahead of time and then spend the week before the exam studying using this book.
  • ITIL® V3 Foundation Certification Kit Works, March 17, By Bernard J. Johansen (Carlsbad, CA) The ITIL® V3 Foundation Complete Certification Kit – Edition: Study Guide Book and Online Course has enabled me to add to my skillsets as an Infrastructure Consultant. The Datra Centers I have built and subsequent Applications that were migrated have all been transitioned to the Customers. Using the ITIL® Foundation the transitions have been tight and the correct processes have been in operation. The online application that comes with the certification kit will allow me to take the exam with confidence. I recommend this kit.
  • ITIL® Cert or just infothis is the book for you, March 16, By Steve -O (San Jose,CA) This book is the one to get whether you want to get ITIL® certified or just need to know what ITIL® is about. The included online classes are first class, clear and ran flawlessly. Many sample tests to check your progress and prepare you for the exam. You will not need any additional materials for your exam prep.
  • great experience, March 16, By Marcel Heim (Calgary, AB, Canada) I am very satisfied of this kind of combination of book and online training. To get an overview and preparing for the foundation test I can really recommend it.
  • Excellent study guide, March 16, By JM “JM” (Dallas, Tx) Excellent book and training course. The book and associated online training course have provided me all of the core material in order to take the ITIL® v3 Foundations certification exam. I plan to review all of the material for another week or two before taking the exam at a local Prometric testing center.
  • Sure fire way to pass ITIL® V3 Foundation, March 16, By J. Holcombe (Winnipeg, MB Canada) This book and eCourse kit distills all of the ITIL® Manuals into an easy-to-read format that focuses on what you need to know and understand in order to pass the ITIL® Foundation certification exam. I only had a slight knowledge of ITIL® beforehand. I read the book, did the eCourse, answered the review questions and wrote the sample exam all included in the kit. I easily passed the Certification exam with only about 10 hours of preparation invested.I highly recommend this kit for anyone wanting to guarantee successfully passing the ITIL® V3 Foundation exam!
  • ITIL® V3 Certification Kit, March 16, By W. T. Adams Excellent self study course to prepare for the V3 certification. Allowed me to study at my own pace and passed the test on the first try.
  • Excellent book with all relevant information in one place, March 16, By Debnath Mondal (NJ USA) This book is an excellent resource for anyone planning to attend the ITIL® certification exam. No need to go and refer to several different sources when everything related to the exam can be found in one book. This book is well organized and well written too. I will recommend this book to anyone who plans to attend the ITIL® exam.
  • Excellent kit for ITIL®v3 Foundation Certification, March 16, By Michael J. Acton “MJA” (NY) I used this kit (book and on-line component) to quickly prepare for the ITIL® v3 Foundation Certification exam. I passed the exam only missing 1 question. I studied with the kit for about 2 weeks before taking the exam.
  • ITIL® V3 Foundation : Tuhin, March 16, By Tuhin Dey (Phoenix AZ USA) This book is good for foundation. The online material especially is very helpful. I am planning to give my Certification in a month. I am confident that what ever I learned from here, will be of great help in the exam.
  • Easy, Concise, March 4, By IT Blokey (Cheltenham, UK) Bought this book, follow the CBT training, pass the exam. Genius!Have seen other books and this one gives you what you need to pass, an ITIL® practioner also praised it and agrees the online training is a bonus
  • Excellent Customer Support, February 24, By A. Remer (Silver Spring, Maryland USA) I initially had a bit of a problem logging on to the online course, but my Email to their customer support was answered almost instantly and now I’m really enjoying the course. I’m confident I’ll be able to pass the test.
  • Nice producta little too much DRM, February 23, By Paul A. Kagan “pakinmd” (just outside the Washington beltway) I have looked for quite a while for a good way to get my ITIL® V3 Foundations cert. I feel quite confident that this book and the associated (included) online course, are the best value in achieving that goal. The licensing process could have been smoother, but heck, it’s just once.
  • ITIL® V3 FOUNDATION COMPLETE CERTIFICATION, February 23, By Mr. Paul Vincent (sheffield, Great Britain) An excellent course, well structured. I have every confidence that this will get me through the accreditation process
  • Great Study Guide, February 23, By Andrew Jolliff I used this study guide for about a week and a half to study for my ITIL® V3 Foundation Exam and passed on 2-20-. This was my only source for study material. I read over the book twice and utilized the online material. Great study guide!!
  • ITIL® v3 Foundation Complete Certification Kit, February 23, By Charles H. Kroll “ITIL® v3 Foundation, PMP, CSM” Received the certification kit promptly after ordering. The kit served as a valuable tool for certification preparation both as a study tool and as a review and practice exam tool. Not only did I pass, but scored in the 90’s! Very thorough and extensive, well thought out and organized. Have recommended it to co-workers working on their certification.
  • A great certification kit that delivers foundation knowledge to achieve the ITIL® V3 certification, February 22, By K. Marsh (Plano,TX) This certification kit is an excellent resource for achieving a foundation in ITIL® V3. The Art of Service has created an economical,efficient and customer focused product based on the online course and study guide. I completed the certification kit and immediately passed my EXIN exam with a 97% score in 10 days. The kit contains well written content thatis very easy to understand and apply.In addition, The Art of Service provides great customer service and is very responsive to customer inquires.I attained my ITIL® V2 certification a few years ago after completing another elearning course from this IT management framework educator.
  • Best study material for ITIL® V3 Foundation, February 12, By M. S. Jayawant (Phoenix, AZ) This book and the online study material are good enough to understand the ITIL® terminology and most important to clear the certification.
  • ITIL® V3 Foundation certification kit from Art of Service, February 5, By Nagendra R. Saripalle (Detroit,mi) I bought this certification kit and prepared for two weeks and given myexam,and passed with 77%.This kit really helpful for V3 foundation exam.The online course which comes along with the kit will be more than enoughto pass the V3 Fundation exam.I suggest this kit for any body who is intended to go for ITIL® V3 foundation exam.Nagendra.
  • Great Intro to ITIL® version 3!, February 4, By Patrick B. Walker “IT Guy for life” (Spokane, WA) I looked at many other ITIL® V3 Foundations courses and found this one to be much easier to understand. The Online course was also a great bonus that many other products just didn’t offer. I also found that it was easier to understand the Official ITIL® Framework manuals after grasping the concepts taught in this course.
  • Everything I needed For Foundations Course, February 3, By Tony Taylor “Bruce” (Midwest USA) The ITIL® V3 Foundation Complete Certification Kit is just that, complete. After reading some of the reviews I started think there were additional purchases needed. Not so. There was no extra cost for the online course. I have read the entire book and completed most of the online course. The course seems complete to me, the topics are covered well. I’ve been able to do well on practice exams. I’m almost ready to take my foundations exam and this course is the only resource that I have used.
  • I passed my ITIL® V3 Foundations Certification on 1/19/, February 3, By Richard R. Reynoso (Miarmar, FL USA) This book, along with the online eLearning Courseware that came with the book, was the only resource that I used to get me through the EXIN ITIL®® V3 Foundation Exam. I recommend this course to everyone.
  • Absolute perfect ,…., February 3, By Ali Reza Schir (Austin,TX) I bought it few weeks ago I’m totaly amazed . Easy to use , absolut perfect support. The toolkit makes it easier to understand the rules of ITIL®. Well spent money.
  • Very good study resource, February 3, By Dean Lazenby (Toledo, OH USA) First off, all ITIL® material I have ever studied is very dry and sometimes challenging to read. As for this study kit, it served its purpose well as I was able to pass my V3 Foundation exam. It does a good job of presenting the phases and all that is contained within each. I primarily used the book, but the online presentation was good as well. The practice test was also very helpful and there were a couple questions on the actual test that were exactly the same as the practice test. I would recommend this to anyone looking to obtain the ITIL® V3 Foundation certification.
  • ITIL® V3 Foundation, February 3, By Iris I. Rodriguez “IROD” (Washington DC) I bought this kit from the The Art of Service and like it so far. You really need to do both read the study then listen to the online lessons. What I find helpful is read the study guide, listen to the online lesson then read the study guide again, which helps me to reinforce the lesson. The study guide can stand to have more content, but maybe it does not because it is a foundation course. They break up the course into modules, which in turn are broken into sub sections, makes it easier to digest the data. The company’s support is excellent too, I had to email them because I could not log on and they replied back to me quickly (it was not them, it was my DNS service). I not do work with ITIL®, but do work in IT; even if you don’t work with ITIL®, it’s worth learning because it helps you understand the role of IT and its lifecycle within an organization.
  • Good book, great extras, January 28, By B. Clark (Pleasanton, CA) This book takes the overly complex (my opinion) ITIL® frameworks and presents them in a clear, concise way. Its not easy to do. However, as good as the book is, the access to their website (once you buy the book) and support that come with the book are even better. Highly recommend.
  • Read This Book , January 27, By Moira “gets things done” (Maple Valley, WA USA) I was a bit apprehensive about buying this book, but it turned out to be a good thing. I read it, watched the online training, took the practice tests a few times, went to Prometrics, took the final test, and passed. Good deal. I was the first one in my group to pass the test, and others are going to follow suit.
  • Great tool to achieve Foundation Certification!, January 27, By T. L. Chitwood (knoxville, TN United States) This is very concise, focused training material to prepare for the ITIL® V3 Foundation Certification. I read through the book, worked through the online program, took the practice exams and passed the exam at Prometric the first attempt. The authors have done a great job of focusing this training material on what is needed to pass the exam and provide a basic understanding of ITIL® principals.
  • Essentials, January 21, By jlew “jlew” (Raleigh, NC) This course offers the essentials. The book is an excellent source for the pertinent information for ITIL® Foundation. The online instruction elaborates and adds additional information to help you learn and retain the information.
  • ITIL® V3 Foundation Complete Certification Kit, January 13, By Richard Kroh Excellent book! The ITIL® V3 Foundation Complete Certification Kit (ITIL® V3 Foundation Complete Certification Kit – Study Guide Book and Online Course) illustrates everything you’ll need to know toward successfully earning your certification. This can be completed as an addendum to formal in-class instruction or independently. The sample tests provided in both the book and on-line were excellent study guides that provided a wide array of subject matter. I would recommend the ITIL® V3 Foundation Complete Certification Kit to both entry level service providers as well as seasoned technical operations professionals.
  • Clean and Concise, January 12, By Vasanth Murugan (bloomington,IN,USA) This is a concise book for anyone who wants to finish the course rapidly; better than the rest in the market!!
  • Great book, exactly what I need to prepare for the foundation exam!, January 12, By J. Romaine (NY USA) This book is exactly what I needed, a solid overview of ITIL® V3 with helpful pictures and diagrams. This book is helping me to become comfortable with all ITIL® methodology and I’m confident it will help me pass the foundation exam. Highly recommended.
  • Quick & Easy to Understand, January 12, By OceanLover “OceanReader” (San francisco) Great information, easy to understand, quick and too the point. Also lets you know when you need to know additional information for the certification test.
  • Good product, January 12, By Mark Austen (UK) Very useful resource for passing the foundation exam. The online course was really helpful, as was the practice test. I would highly recommend this book to anyone who is working towards the ITIL® V3 Foundation certification.
  • This material helped me pass my ITIL® V3 Foundations exam the first time!, January 12, By M. Rondael (California, USA) This review is going to be short and sweet. I’m a 15+ year IT professional to make sure I set the context. But aside from that, ITIL® was a general concept and a collection of vague buzzwords. I bought the study guide a couple weeks prior to Christmas and signed up for the online learning (Its the only material I used to pass the exam)and was certified 12/18/08! , I did not attend any formal training course. This gave me a framework and fleshed out the framework for me in a concise way. The people at “The Art of Service” are friendly and extremely responsive.I highly recommend this material without reservation!
  • ITIL® v3, The Art of Service, January 11, By David M. Volk “davemclv” (Cleveland, OH USA) The written text along with the included online tutorial is an excellent way to learn the ITIL® Foundation and prepare for the exam. I have already found this book and online tutorial very helpful in retaining the knowledge. There are quizzes and exams online after each module to help you cement your learning. I highly recommend this book for learning ITIL® Foundation and preparing for the exam.
  • The Best ITIL® Training I’ve Found, January 6, By S. Gibbons This is the best ITIL® Training Course I have seen. It is well organized and to the point.
  • ITIL® V3 Foundation Complete Certification Kit, January 6, By Stano (UK) Superb book accompanied by excellent online learning content. Highly recommended !!!! 10 out of 10 ! :-)
  • Excellent Investment, January 4, By M.Kraft (United States) The Art of Service’s certification kit provides the reader with a very comprehensive study guide. The online material supports the study guide and not only builds your knowledge but accelerates your study time. This package is an excellent investment for anyone interested in gaining the knowledge associated with the ITIL®v3 foundation certification.
  • Wonderful book and online content!!!, January 3, By Kevin T. Larkin (Washington D.C.) I passed the exam on the first try!!! The online part was very helpful.
  • Passed ITIL® V3 with this!, January 2, By Jeff Doubleday (Bostwick, FL) This is an excellent resource for studying for the ITIL® V3 exam. All aspects of the exam are covered in this product. I passed on the first attempt. If you just read the book you may pass but with the addition of the on-line your passing is very likely. When I experienced a technical problem the publisher was very responsive even though the problem was on my end. I would highly recommend this program to anyone that is seeking the ITIL® V3 Foundation certification.
  • ITIL® V3 Foundation Certification , December 30, By S. Dehoff “ITIL® Rook” (York, PA) I’ve had a chance to review the ITIL® V3 Certification track provided through the Art of Service. Working in the IT industry for 9 years, ITIL® is a relatively new concept to me. After researching many certification products, I’ve found the material and study course through The Art of Serive to be top-notch. The instructor led web based material in combination with the workbook has been extremely useful. The material is broken down into several modules which can be easisly reviewed at any time. I would recommend this product to anyone new to the ITIL® concept.
  • ITIL® Foundation Complete Certification Kit, December 30, By Kurt Blair (Colorado) This is a comprehensive product which provides a nice introduction into achieving ITIL® certification. It is well written and progresses in a logical manner.
  • ITIL® V3 Foundation Certification Kit, December 30, By Patrick M. Florer I found this book very helpful and easy to read and to understand. The online exams are also most helpful.If you study this book and take the practice exams, you should be easily able to pass the Foundation exam
  • The Art of ServiceExcellent ITIL® Training Products, December 30, By Gibson Charles “GCharles” (Crestview, FL USA) I have recently enrolled in the ITIL®v3 Foundation Certification training course.The Art of Service course is simply outstanding and I highly recommend it to anyone wanting to learn the ITIL® framework.
  • nice for starters, December 30, By M. Laszkowski (Preetz, Germany) this book, and the online course are essential, if you don’t have any idea what ITIL® is all about. After about two weeks you are ready to take (and probably pass) the exam. If you need some informations or more best practice examples, this book is wrong (but that was not intended with this book anyways)
  • Wonderful Book and Online Review, December 30, By E. Green I purchased this book to learn more about ITIL®. This has given me a great overview of the reference library. The online information is very informative. This is the best reference that I have found available.
  • Clear and concise, December 30, By Eric Raber This book is clear and concise and to the point. No need to spend thousands of dollars if you are just working toward foundation exam. The video training contained is well worth the price
  • ReviewITIL® v3 Foundation Complete Certification Kit, December 30, By J. Mohsin (US) This is one of the best ITIL® certification kits I have come across… Here are the pros:1. Content is very well organized2. Content chapters are mutually exclusive3. There is lots of self assessment4. “Real-life” examples are also includedThe cons:1. The material is all online; and not everything is in the book. However, depending on ones preferences, that may be a good thing!
  • Easy to use ITIL® Learning, December 30, By R. Youngquist (Minneapolis, mn) The ITIL® V3 Foundation certification kit made it quick and easy to learn the basics of ITIL® V3 and to pass the certification test.
  • Great Study Guide & Course, Passed, December 30, By J. Maguire (Allentown, PA United States) I used this Study Guide & Online Course, Passed on the first try. You can’t ask for more than that
  • This Kit Helped Me To Pass The ITIL®v3 Certification Test, December 30, By C. Loringer (Pennsylvania) I was looking for additional materials to supplement my ITIL® training when I found the Art of Service ITIL® Study Guide Book online. I purchased the book and ran through the online course over a two week time period. I read the book twice, reviewing my problem areas. I passed the ITIL® v3 foundations with an 85% (good for me, since I don’t usually test all that well). I found the Art of Service’s book and online course to be the best method of training that I used (I used another online training course and a different training book as well). The Art of Service book was well worth my $85 investment.
  • Great Study Guide!, December 30, By J. Wilson (Virginia) The certification kit was a great tool to help me prepare for the ITIL® Foundation V3 exam. I passed the test with an 88%! The online course was really helpful, as was the practice test. This is a necessary investment and resource for anyone in IT Service Management.
  • New with ITIL®, November 12, By Tina K. “New in ITIL®” (St. Louis, MO) I bought to book to start learning about ITIL®, after studying the book and doing the online tutorial for about 1 month. I took the foundations class and the exam and passed. Having studied this book really helped in the class.
  • ITIL® v3 foundation kitreview, November 10, By Ozren Kopajtic “Ozzie K” (Zagreb, Croatia, Europe) I bought The Art of Service’s ITIL® v3 Foundation kit some 5 weeks ago, in order to use it to prepare for ITIL® foundation exam an get some introductory grip of ITIL® framework. Combined with online resources (you receive an on-line portal access with complete training) it allowed me to quickly gain basic knowledge regarding ITIL® concept and pass the exam. It is also a great resource for exam preparation, featuring sample exam, test questions and some good tips on how to prepare for exam. basically, it is “all-in-a-box” toolset foryour Foundation certification and entrance into ITIL®. Highly recommended.
  • ITIL® V3 Foundation Complete certvery good, November 4, By E. J. Russell (Brooklyn Park, MN USA) I purchased “ITIL® V3 Foundation Complete Certification Kit – Study Guide Book and Online Course” on 10/21, and passed the certification test on 11/3. The course was focused and engaging, and the online course supplimented the material very well. I’ve already recommended it to a friend.
  • Very well explained…, November 4, By Marilyn M. Fritz (Pennsylvania) I tried studying for V2, and found the material (another author – NOT this one) to be so dense I couldn’t get through it. This one, by contrast, IS QUITE GOOD! I actually like studying the material in the book. The online course is a good enhancement. Well said, and I enjoy the Aussie accent ;-) These guys do a great job… Suggest someone else edit the text, there are minor glitches, but nothing serious.
  • ITIL® v3 Foundation Complete Certification Kit, October 26, By Daniel Anonyuo “danonyuo” (Ohio) This is the ultimate tool not only for ITIL® Foundation certification exam but also for everyone in the IT service management industry.The text book is comprehensive, detailed, and at the same time well structured to allow for easy learning and assimilation.Also, the interactive elearn presentations provide a strong backup learning tool that combines with the text book to cover every possible scenario.Finally,the multiple choice assessments are invaluable in preparation for the exams.
  • Enjoyable ITIL® online course, October 25, By Gary J. Litwin I found the ITIL® V3 Foundation Complete Certification Kit – Study Guide Book and Online Course to be comprehensive and quite enjoyable. The online course includes quizzes designed to check your comprehension, and a sample test to get you ready for the actual Foundation test.The accompanying course book covers most of the material in the online version organized in a highly readable and concise manner an includes many of the illustrations and charts available online.
  • Excellent book, October 19, By Anthony Vilt (Saint Louis, MO, USA) The materials are excellent. The order arrived quickly and without any problems. Excellent experience. Questions to the seller were answered completely and promptly.
  • ITIL®3 Foundation Kit, October 14, By K. G. Harris I have found this book and the online traing execelnt and would use it again.
  • Simple, Structured and Objective, September 15, By Doctor Hakim “DoctorHakim” (San Jose, CA, USA) The product includes a book and an online course.During my 2 day research online and in book stores (borders/barnes&nobles), I found this to be one of the best available courses in the market. I skimmed through some other books but this book was more focussed and objective for the V3 ITIL® foundation examThe book is written in simple language with relevant examples. The pace of the book simplifies the learning curve as it slowly inmerses the reader into the ITIL® fundamentals and then pulls into deeper waters detailing the finer aspects. The authors explain the concepts very clearly and concisely. The book content is sufficient for passing the foundation exam.The reader has to register for the online course separately. The registration is quick. I got the account started within a few hours. In fact there were multiple response. (To be frank, I was bit skeptical initially on when my account will be activated). It turned out to be a pleasant experience. The course perfectly compliments the book (plus more). I used the book at home and the online course at work.I am planning to take my foundation exams later this week. This book certainly has helped me making the initial big strides for the V3 foundation exam.I hope this review helps the undecided candidate trying to certify in ITIL® to buy this book online especially on Amazon.This book was not easily available in any of the stores. The shipping was quick and I got it by 2-day service.The book/online course is worth the investment.
  • Great book\course, September 15, By Ryan T. Dean “Ryan” (Scottsdale, Az) Book is easy to understand and the online course was a breeze to sign up for.
  • Good, but some issues…, September 15, By B. Robertson (Germantown, MD) I am overall very pleased with this product, however, the book has quite a few minor typos, and once or twice, they started using acronyms that they have not yet defined, which may require a Google search to help figure out. There is also no published list of errors, so I guess you’ll have to wait for the next printing for the corrections. I have submitted some of the errors to the author, and suggested they publish corrections on their website, but to my knowledge, they have not done so.Since I am new to ITIL®, I found that I had to start with the book, and review using the online course. I tried starting with the online course first, but the terms and concepts were presented so quickly that I had to listen to each slide several times, which became old quickly. Listening to the online course reinforces the material written in the book. I think that having 2 means of learning the same material definitely increases my knowledge retention and understanding. I am taking the exam in a few days, and expect to pass with flying colors.
  • The Art of Service Review-Jim Smith, September 14, By James L. Smith (Huntsville, AL USA) I feel this product is top notch. I especially like the online CBT feature. Keep up the good work!
  • Best Resource for ITIL®, September 13, By Waleed El Toukhy “Waleed Eltoukhy” (Cairo , Egypt) The book and specially the online course are good start for readers who dont have any idea about ITIL®/ITSM same time it is also good for readers with V2 background as it updates their information.Waleed Eltoukhy
  • Simple, Concise & Complete Information for ITIL® Foundation, September 12, By S. Hundal It is clear, concise and complete information for ITIL® Foundations. The book is well organized. The material flows very well. The review questions are good and they help you to understand the course material. This book demystifies the ITIL® foundations. Getting access to the accompanying material was easy. After creating my account when I sent the email to get the course key, the response was prompt.
  • I passed the ITIL® V3 Foundations exam!!, September 17, By D. Shelton (Detroit, MI) I had only heard a few buzzwords regarding ITIL® before purchasing the certification kit from The Art of Service. I viewed the online content and read the book the week before my ITIL® V3 Foundations exam. The online content and book complemented each other very nicely. The online content presented the materials very clearly and the study guide highlighted the relevant material that was on the exam. The use of diagrams and the examples highlighted in the study guide made it very easy to understand the ITIL® concepts. I recommend this certification kit to anyone that wants a solid understanding of the ITIL® foundations and wants to pass the exam on the first attempt.
  • ITIL® Foundation PrepMust have for self study and those on a budget, September 15, By P. Burke (VA, United States) The book and corresponding online course were all I needed to study and pass the ITIL® Foundation test. However, this is not a simple test-prep book. The kit takes you through all the concepts with decent detail and passes on a good understanding of the principals, processes, and interconnectivities (lifecycle) of Service Management.This is a must read if you are self studying and is by far the best “bang for the buck” for those of you with a limited training budget or are self-financing your professional growth!
  • Simply a great value., September 10, By Catherine Goron “FG” (Washington, DC) I passed the ITIL® V3 Foundation exam with a fairly high score using this book, the online courses that come with it, along with additional online practice exams I purchased separately. All this cost a fraction of the price of a formal ITIL® class.The book and online courses cover the basis and in a format that makes it easy to access. I actually still refer to the material every now and then – especially the color PDF charts and diagrams downloadable from the online course.Overall, there is nothing thrilling or incredibly exciting about this kit other that it works, and it is an incredible value compared to other options.
  • Good study guide for ITIL® v3 exam, September 10, By Telecom Professional (North Carolina) I purchased this book in May to help me prepare for the ITIL® v3 exam. I read the book cover to cover, then listened to the online presentation, in which the authors do a very good job presenting the material to you verbally while reviewing the online Powerpoint slides. I also took advantage of the online sample questions. All in all, I studied for two weekends, sat for the exam, and passed with an 82% grade (65% is required to pass). I’ve recommended this book to my associates at work, most of whom have already purchased their copies and are on their way to earning this important professional certification themselves.
  • ITIL® V3 Foundation Complete Certification Kit, September 10, By K. Newcomer The ITIL® V3 Foundation Complete Certification Kit provides a good, efficient approach to achieving ITIL® certification. By combining a study guide and an online course it allows you to attain certification on your own time, without the need to travel.
  • Online ITIL® V3 Foundation training , September 10, By B. Detillieux (Montreal, Canada) This guide coupled with the online training is an easy way to increase your skills. The material is easily understood and lively.
  • ITIL® Made Easy, September 10, By Deusel “Toni Dasho” (Odense, Denmark) The book together with the online tool, are great tools for learning the ITIL®. What I liked about the online tool is that you have all the chapters separated and each chapter ends with an online exam. Each chapter is organized in different topics which makes it easier to listen the topics you are more interested in. Although the website is very simple, its pretty easy to navigate through the different chaptes. All in all I think its a good buy.
  • ITIL® v3 Foundation Complete Certification Kit, September 9, By Holly Atkinson (Dallas, Texas) This is the best way to learn on your own without being all alone. With the Kit you have the books and access to the their Web Site. This makes it so easy to access some ITIL® learning at anytime day or night. The site and books back eachother up and go over the samethings. If you just have the books you are all set for some study time, if your at the computer you have it all at the web site. Or you might have a day where just podcasts are all you can enjoy, yes they have that to. They do know how to make learning fun. If you have any problems or questions ‘The Art of Service’ family really take service to a high level. It truley is a one stop shop! Thank you to ‘The Art of Service’.
  • Excellent Certification Kit!!, September 9, By Peter L. Filicetti II The ITIL® v3 Foundation Complete Certification kit from The Art of Service was incredibly thorough and provides me with the knowledge to pass my exam on the first try!! Between the printed material, online course and practice exam/questions, you won’t need anything else to pass the ITIL® v3 Foundation exam! I highly recommend this if you are looking to pass your cert exam.
  • Very well written for ITIL® v3 foundation , July 20, By A. Chaudhry (Ashburn, VA) Very well written.Highly recommended to anyone taking the ITIL® v3 Foundation exam.
  • Clear, September 10, By Ed 3d This is a very helpful material, the book is clear enough and the videos makes the material even clearer by including real life examples. The book is specific and easy to read.
  • Good value for the money, June 29, By M.Vega After completing this course I was able to pass the exam. The price was well below any other course I’ve seen. I have to say it was well worth the investment. What I found to be most useful was the feedback I received whenever I asked a question. The answers were complete and very helpful.
  • Well Worth The Money, December 12, By James E. Kurkela (New York, NY USA) This course was well worth the money.I have over 25 years in IT, hold an MS in Information Systems, and I hold the designations of PMP, CNE and MCSE.Believe me, I have paid a lot of money to achieve these designations.I got to take the online training at my own pace and then reinforce it by reading the material in the book.This set me up well to take the exam and I easily passed.I did have some problems initially with my setup, so I sent an email to the company and the customer service was great.I will most definitely take more training through this company.
  • the book focused on the knowledge you really need to pass the exam, November 15, By Malina Gogova (UK) I cleared my ITIL® V3 Foundation exam on my first try yesterday. Thanks to this book and the online course, I passed it with great score.Good luck everyone!
  • Great Product, November 12, By ITIL® Test Taker Fantastic overview of the ITIL® Foundation. They offer an online course combined with a study guide book. Online training is well presented and easy to follow. They also offer tests at the end of every section to assess your knowledge. For a complete certification kit this is a very reasonable price.
  • Review of ITIL® V3 Study Guide and Online Course, October 15, By Data Center Pro (Wisconsin) I purchased the ITIL® V3 Foundations Study Guide and Online Course for the purpose of obtaining an ITIL® Foundations certification. I did not have any previous ITIL® training. It took approx 1 week to complete the study. I took the formal exam a few days later(which is a separate cost from the course) and passed with no problem. I found the material to be thorough yet concise. It does a good job with consolidating 5 large volumes of ITIL® information into a 160 page study guide. The online portion of the course is a nice supplement and adds some detailed explanation. The only issue I had was with the quiz questions, while they were a good way to test your knowledge, they did not provide a good representation of the questions on the actual exam. It’s important to assure you understand the essence of the material before taking the exam. I found this to be a very cost effective way to obtain the ITIL® Foundations Certification and would highly recommend it.
  • Excellent study materials!, November 4, By T. Graham (Virginia) After studying this book for a few days and using the on-line practice questions, I passed the test with 85%. (The minimum passing score is 65%). The on-line support for questions/account setup was excellent! I would highly recommend this book for anyone self-studying for the exam!
  • A great refresher, October 8, By Andrew Palidwor “Andy in TO” (Etobicoke, Ontario Canada) I am a 30 year veteran of IT. I took the ITIL® Foundations course long ago (before there were any version numbers). Being unemployed, I realized that it would be a good idea to have the Foundations V3 certification on my resume.So – my choices were to spend about $2000 to take the 3-day classroom course again or buy this book (under $100) + pay for the test fee ($200).I’ve “lived” ITIL® for almost 7 years, so all I really wanted was to brush-up on the definitions (and the V3 updates) to take the test.At first, paying around $80 for this (large-type) “booklet” seemed a bit steep, however it did cover the material nicely AND the on-line course is “worth the price of admission”. It fit my requirements quite nicely.If you are new to the world of ITIL®, I would not recommend this book as a substitute for a classroom course. However, if you’ve “been there, done that” this book is great prep for the exam.
  • Great learning system for ITIL® Foundation, December 30, By Lawrence W. Marcus When I first received the book, I thought it was a little thin. I was thinking that either I misunderstood and didn’t get the whole program, or that I was going to ace the foundation certification exam…As usual, neither first impression was correct.The book is simply a guide, and the real course comes in the online portion.”Tim”, the instructor, will walk you thru the various chapters of ITIL®, and focus’s on passing the exam.Although tim speaks with an English accent, and is a little hard to understand (sometimes) for this Yankee, he speaks clearly, and follows the course extremely well. Tim will always explain the concepts, and will placce emphasis on definitions so that you may understand them better.Overall, I would recomend this book for someone wanting a ITIL® Foundation certification…just make sure you dedicate some online time for the actual class. Its not just read the book and go sit the exam.
  • Excellent book to pass ITIL®, August 26, By Jon Thoppil this book has everything you need to pass the ITIL® exam.the question bank included is really very helpful tookey terms are highlighted under a tab, and charts are very detailed.you also see “exam hints” in the book.i believe that their “promise of guarantee” is 100% true.
  • worth spending.., August 4, By Vipin Lavania I found this material worth the money I spent, the support is very good and prompt and they set up all my username on the website the same day. The book and the questions on the site are very much sufficient for the foundation exam.
  • Good preparation kit, June 22, By R. Majewski This book combined with the online course meets the objectives of preparing for ITIL® v3 Foundation Certification. Concise, well written, extracts the required information from the ITIL® v3 core publications which are over 1500 pages. Suplemented with additional test questions from external sources allowed me to pass the exam at 95% and get the good understanding of ITIL® v3 service lifecycle, concepts, processes and functions. I would recommend this book for anyone taking the ITIL® v3 exam.
  • This kit and a reference guide is what you need to pass the foundations exam, June 6, By MiguelFC I bought this kit and a reference guide from ITSM Library (IT Service Management Based on ITIL® V3 – A Pocket Guide (English version) (ITSM Library Pocket Books), and they were all I needed to pass the foundations exam. No need to read the long and boring OGC books.Although the book had some typos, it’s by no way an obstacle to understand all the concepts explained. Also, the online course gives you the chance to prove your understanding using quizzes and an online exam prep.I totally recomend getting this kit.
  • Great way to learn ITIL® v3 Foundation without spending a lot, May 11, By Eloy A. Rojas “CrtfdEloy” (Ft. Lauderdale, FL USA) I purchased this kit after my scheduled ITIL® class was cancelled. Lucky for me as I saved a lot of money not attending the class and learning everything I needed to know from this kit. After reading the book a few times and taking the on-line class I was able to successfully pass the exam within two weeks.
  • ITIL® Foundation Book, April 28, By Kiernan Annas I was looking for a self-study guide to the ITIL® v3 Foundation test and chose this book.I was originally a bit concerned about the depth of the book – it didn’t seem like there was that much information. There are additional resources online, though, which helps.Also, the Foundation test is really more of an overview to the ITIL® concepts, so I came to realize that some of the more in-depth material will be covered the more you progress in the ITIL® certifications.Ultimately I was pleased as I used this to study and recently passed the Foundation exam.
  • superb kit, March 17, A Kid’s ReviewThis is a superb kit for someone preparing for the ITIL® V3 Foundation exam. The well presented online course and the book are the best combination to pass on the ITIL® V3 Foundation exam nowadays. Support from the company is also great!!!
  • Concise / Well WrittenITIL® V3 Foundation, March 16, By L. GULATI (Dallas, US) Well written, easy reading. The online aspects are a great complement to the book. If you read the book and go thru online material, you will pass the exam without any issues.For those of us who were looking to get a better understanding of V3 (and not just exam), I wish the book had more in depth coverage.
  • Passed Exam, March 16, By KUT773 (CHICAGO, IL USA) I passed the exam on my first attempt with 85% using this material. I read the book carefully once and took notes along with the online materials. I reviewed it a second time along with my notes. I also used Transcender’s practive exam for $149, which I also recommend.
  • Good Preparation for the ITIL® V3 Foundation Certification Test, March 16, By H. Dean “IT Professional” I purchased this book in lieu of going to a boot camp style training class. The book provided me with all of the foundational knowledge I needed to pass the test. The online eLearning course that The Art of Service provides with the book gives adequate reinforcement of the concepts covered in the book to give readers a better understanding of the different Processes and Functions within ITIL® V3.My only recommendation for purchasers of this book is to make sure that you take as many practice tests as possible before taking the actual test. This was how I was able to assess if I truly knew the material before going in. I found the questions in the book to be really easy, but the questions in the eLearning unit were significantly more difficult. The practice test given at the end of the eLearning unit was most reflective of the kind of questions that were on the actual exam, but since there were only 40 questions, I wanted to to get a few more practice questions under my belt before going in to take the test.
  • A neat, nice book on ITIL®concepts presented in a simple way, March 16, By ksk “ksk” (USA) ITIL® V3 Foundation Complete Certification Kit is both a reference guide and a workbook (kit). I liked the presentation methodology and topical summary.I found ITIL® V3 study guide remarkably different from PMBoK in which ideas and concepts are presented in a complex and convoluted way.A little more worked out examples, case scenarios, exercises and a “center spread” sheet of ITIL® diagram would make the book gorgeous!Overall great stuff
  • Practical and comprehensive product, March 16, By Michael Bradley (Dallas, TX USA) The ITIL® v3 Complete Certification Kit is a great tool to get acquainted with the ITIL® v3 and prepare for the exam. I enjoyed the at your own pace method and the handouts were extremely useful. Just some advice: use the entire kit. If you just read the book or just watch the videos, then you will not do well on the exam. You must take advantage of both resources in order to do well, especially if the material is brand new to you.There is room for improvement, but not much. This is a great product and I have recommended it to my peers.
  • Better course than most, February 26, By RC (Texas) I got the book, and then signed up for the online course. I have tried several courses on this subject, and this is probably the best organized and most meaningful that I have seen. I have not taken the certification test yet, but oddly enough, that was not my purpose in going through this process. I’ll let others judge the effectiveness to prepare for tests.I had a couple of problems getting my account set up, but the online folks are fast and courteous. So if you too have problems, I’ll bet they will be solved quickly and effectively. Overall, I think this was definately worth the money.
  • Good way to start with ITIL®, February 25, By Juan C. Orozco Garcia “cali10b” (Tlaquepaque, Jalisco Mexico) This course is a very good way to start with ITIL®,helps you learn the basics and gives you agood idea of where to begin.Especially in internet presentations and quizzesI am very pleased, very educational.
  • A Good Value, February 24, By C. Nordstrom (California) I just completed the ITIL® v3 Foundation Training. I thought the book was good, and the on-line training followed right along. It was easy to follow and covered the material for the Founcation certification. There are some typo problems and formatting problems, both in the book and the on-line training, but nothing major. I felt that the value was excellent for what I wanted, which was a basic overview in order to pass the foundation exam.
  • Excellent value, February 23, By M. Thompson (UK) I purchased this book so I could study for the ITIL® V3 foundation at home after being made redundant. I found the combination of the study guide and online course really helped the concepts sink in. The format was easy to fit into my schedule, without having to block out 3 whole days for a formal course. Several comments say that this book is not enough, but I passed with an 87% score. If you are having to fund this qualification yourself, I would recommend you buy this book.
  • Learning about ITIL®? Start here!, February 22, By Netman (Seattle, WA USA) In my position, I have been charged with creating a functional IT Service Organization from the the ground up. Separation of function, accountability, change management and change configuration have been combined for years, and now must be changed to conform to accepted practice and the regimentation required to provide continued service in the most effective and functional way with minimal down time and disruption. The ITIL® v3 Foundation Certification kit has provided me with the ground level view of the ITIL® processes, allowing me to gain an understanding of the concepts involved, and helped to point me to resources that I will need to engage to bring about the discipline and change in the future. I would recommend this to anyone needing to understand the basis of ITIL®v3, and certainly to those who wish to proceed to certification in the Foundations area and beyond.
  • Excellent intro and support for ITIL® V3 Foundation Cert, February 13, By S. Shama (GA United States) Though the book looks deceptively small, the online material is comprehensive and very informative. Their customer service is excellent.
  • Art of Service ITIL®v3 Foundation Certification Kit Review, February 5, By H. Chiang (Los Angeles, CA) The online course in conjunction w/ the book does exactly what it is intended for – get you to be ITIL®v3 Foundation certified. Obviously, price-wise this is a no-brainer, but the quality is surprisingly good as well.Using this tool requires discipline and independence and for the most part gives you a clear foundational level of understanding of ITIL®. They include quiz questions and a sample test, not exactly like the actual test itself but sufficient to again, pass the test.
  • excellent support, February 3, By Ana “certification hound” (va, usa) Every single email I sent to support was answered quickly and efficiently. I was able to pass my test using this book. I gave it a 4 instead of a 5 because sometimes the book introduced abbreviations in chapters before it was explained/covered in later chapters. Confused me sometimes…thinking that I missed it in the earlier chapter while really it was not covered yet.
  • ITIL® V3 Foundation Certification Kit, February 3, By T. Becker The modules are easy to navigate and the instructions very descriptive. I have not taken the certification yet which will be the ultimate review. So far I am very pleased with the course. I love the self paced study and the ability to review at any time. The sample tests are very important.
  • Quick Reading, Easy ITIL® V3 Pass, February 3, By Maria D. Olivera (Poughkeepsie, NY) After reading the ITIL® V3 book and doing the online exercise, I sat for the exam and score 85%. =)
  • A very good book for beginners!, February 3, By S. Rodrigues When I first decided to certify for ITIL®v3, I started off to get some study materials. After a lot of digging on the internet I could only find this book with some good reviews. I being a fresher, this book helped me with all the required information on ITIL® and easy to learn as compared to the official documentation. I recommend this book and the online course to all who are interested in passing the foundation exam. Thanks.
  • ITIL® V3 Foundation Complete Certification KitStudy Guide Book and Online Course Review, January 13, By Rajendran Muthusamy “Rajen” (VAUSA) Both the online course and the study guide are really good. Very easy to grasp the concepts.
  • Excellent preparation course, January 13, By J. Rayburn (Texas) This course was first rate. I read and referenced the book while completing the online course. I found the material easy to follow and topics explained well. I took the sample exam (along with 2 others found online). After I completed each exam, I reviewed the material I missed. I passed the formal exam easily!
  • ITIL® Book & Online training, January 12, By J. E. Taylor “JImT” (Louisville, KY) I have found this training system to be very beneficial. The combination of the book and the online training helps to reinforce one another. The registration process was easy, and the support responsive. It is a very good self paced study program, with reasonable sized modules and review tests. I would recommend it.
  • ITIL® Book for passing the ITIL® Foundation Exam, January 12, By R. FAIRCHILD This book and its companion on-line system is a very good introduction to ITIL® and to passing your exam. While you should not use this alone for your study, it is a create starter to give you an understanding of the overall framework.
  • Helpful in getting the certificatio, January 12, By G. Aravindan “Gops” (Chicago) The contents are structured well enough to deliver a good understanding of various phases of service life cycle. I got my ITIL® v3 certification under a week’s preparation just with the reading material. Good luck!
  • Just what I was looking for, January 12, By H. Haucke (Greensboro, NC USA) The ITIL® v3 Foundation certification kit was just what I was looking for, with about 3 days of study using the book and the online course I passed the exam with no problem. Well satisfied with Art of Service!
  • ITIL® foundation certificate, January 5, By Manoj Tiwary “mtiwary01″ (Canada) I bought this book as prep for my exam to the ITIL® foundation certificate. I found the online material to be a great as it takes you step by step in laying the foundation of ITIL® concepts. The book is concise and targeted for the foundation exam. I would love to see the book to be a bit easier to read in future revisions as it jumps from one chapter to other. However the online material makes for any lacking on the book’s part.A definite recommend to my peers.
  • Great for preparing the ITIL® exam, January 4, By J. Leo (San Francisco, CA USA) Great resource for ITIL® exam. I used it exclusively and was able to pass the exam on the first try. However, the online course repeats much of what’s already on the book.
  • Excellent Online Course, Study Guide, and Sample Exam, January 2, By Georg Fuhs (Virginia Beach, VA USA) I’ve found the online course and study guide and excellent resource for learning the ITIL® v3 Foundation material. The study questions at the end of each online course segment and study guide chapter test your comprehension of the material just presented. The sample exam available online prepares one for the actual certification exam with questions worded like they are on the exam. The Art of Service is a first-rate group of trainers and provide a great resource to anyone striving to learn about ITIL®.
  • One resource to pass, December 30, By D. Craig Using the book as a supplement to the online course was perfectly sufficient to pass the exam. I can’t recommend reading the book all by itself. But, the online course was GREAT, and the book was a good reference tool. I passed the first time with no problem, and only used this to study the material. Yes, you do need the book to get to the online course, but it’s well worth it.
  • Great overall, but test is weak, December 30, By Curious (Seattle,WA) The online course and the text book is a great complement to each other. The structure of the course presents a clear overview of the phases of ITSM.The text book uses a single scenario/case study througout the phases to explain how each phase is actually applied, which is an excellent way to summarize the concepts.The online course is presented by Tim Malone & a lady, alternating between sessions. Tim is great as he actually lectures (speaks and explains), but the lady was purely reading from the slides, an area that definitely can be improved on. I wish Tim did all the lectures.The support was great as I have sent emails to them couple times on concepts/terms that I was not clear and they reponded promptly.The weakest area of both the text book and the online course is the review test at the end of each session. There are only 5 online questions for each phase and 10 questions in the text book, which I don’t feel as sufficient to quiz the readers if they had really grasped the critical details. There is a mock exam at the end of the course which was a very good practise.
  • ITIL® version3 review, December 30, By Barry L. Boyer (Eastern United States) The ITIL® v3 complete certification kit appears to be comprehensive and structured well. I have not finished it yet but think it will be a great way to complete my certification.
  • The combination of book + online course helps to understand the concept of ITSM., December 30, By Sandesh Sheth The combination of the book and the online course helped me understand the principles of ITSM. It is a good start point. I hope to pursue the ITIL® Masters subequently.I have planned to take the ITIL® Foundation exam in Jan . I may either increase or reduce the rating based on my passing score. I am a certified PMP, Six Sigma Black Belt and CISA (with self study), so I assume that I will put in my best efforts.Edited on 29 Jan after qualifying the exam with 38 correct and 2 incorrectThe book will help to pass. However I recommend that exam takers also visit scribd.com and go through question papers available. These question papers test your knowledge.
  • ITIL® foundations exam seekers, December 2, By Valdez Ladd “Balanced Hype” (RTP, NC) This book is designed to be an instruction book for the video course for the ITIL® foundations course. This costs around $130 USD currently for book and video or less with a used book. I recommend both as the video course is what you need. The course book is dense and written for those who taken instruction or video before using it.The ITIL® is complex, but learnable for the patient. I am studying for the exam and the course / book is the best value out there.ISACA, Global Knowledge have more expensive version.However for the foundations level certification please ask yourself if the others are worth the difference?
  • ITIL® Program Purchase, November 11, By Anthony P. Latorre “TLT” (Philadelphia, Pa, USA) The purchase from Amazon was straight forward and the supplementary book was quickly delivered. The on-line program is easy to start and operate via web browser. The subject matter is presented in a logical, progressive manner. I’ve only been through a few chapters, but I feel like I am learning the material. The navigation in the on-line program is a bit difficult. Could not go back and review previous pages. I have only been able to re-start a whole chapter.
  • Good Study, November 8, By Gem Michigan I’m new to ITIL® and found this book an excellent study aid with the online course associated with it. The combination of the book and online lessons presented a thorough overview of the ITIL® v3 foundations concepts. Each lesson included audio to explain the concepts with diagrams where needed. The main speaker gave real life examples which expanded the concepts. At the end of each lesson there’s a quiz to test and reinforce your understanding of the section material. Upon conclusion of the lessons, you can take a practice exam to assess your new knowledge. After studying with this book, I felt prepared to take the ITIL® v3 Foundations exam. I highly recommend this book!
  • easy to activate, November 5, By John R. Channing Thught it was going to be a night mare to activate this elearning course. I was lucky, it only took two minutes to complete. This stuff is great
  • Nice presentation of major topics, November 4, By Greek IT Man (Salt Lake City, UT) This publication definitely helped to better understand the concepts of the ITIL® program, as opposed to simply memorizing terms. The material was presented in an organized fashion, and helped to tie in one process to the other as the book progressed. Aside from a few minor typos, I’d say this material is a definite plus in helping to prepare for the v3 Foundation exam, as well as assisting to understand the overall concepts contained in the ITIL® model.
  • Mission accomplished, October 31, By Peter Moy “Book Lover” (Brisbane, QLD., Australia) The book is the course notes for an on-line course. The course takes about 12 hours to complete. I did the course in three evenings then took the EXIN examination two days later after another 4 hours of revision. I achieved 85% in the examination which has a pass mark of 65%. (I believe there were 2 dud questions in the 40 question exam so I am claiming a moral pass mark of 90%). ITIL® foundation certification achieved in a week of evening study! I didn’t have access to the ITIL® manuals so this course together with the ITIL® foundation syllabus downloaded from the ITIL® web site were the only information used to achieve this result. So from my point of view the course meet it stated objectives.That said, I don’t feel in any way, I have a deep understanding of the ITIL® processes. This isn’t a criticism of the course as it doesn’t claim to provide this outcome. The course just touches to the key point you need to know to achieve foundation certification. To achieve the nirvana of understanding in depth the processes defined in ITIL®, I suspect I would need to make the investment and purchase the ITIL® library. From what I can see that and about $10,000 worth of class room training would allow me to achieve ITIL® Expert certification. This will require several orders of magnitude more commitment than I can justify.
  • ITIL® v3 Foundation Complete Certification Kit, October 26, By David E. Metcalf This book and the associated web site have all the information I believe I will need to gain my ITIL® Certification. I would reccomend it to others.
  • Great Learning Tool, October 21, By P. Hutchings This book is a great learning tool and a very good introduction to ITIL® best practices. The online learning portion compliments the book very well. I would highly recommend this material to anyone preparing for the foundations exam or looking for a quick refresher in the fundamentals.
  • Good learning tool, October 17, By Jason B. The book is a great compliment to the online training, which is included with your purchase. While I haven’t taken the test, I’m confident I’m gaining the knowledge that will give me a strong foundation.If you purchase the book, DON’T miss out on the great online materials. That’s more than half the value.
  • ITIL® V3 Foundation Complete Certification Kit Study Guide, October 16, By Dennes G. Skaros I purchased this book to supplement a course I am taking. This book and on-line course has helped as a very good addition to the class materials. ITIL® V3 Foundation Complete Certification Kit – Study Guide Book and Online Course
  • ITIL® v3 Foundation Complete Certification Kit, October 15, By Steve This appears to be a very good resource for the exam. I have not sat for the exam yet, so take this for what it is worth. But, I do have the ITIL® V3 library, and it is completely daunting. The library comes as (5) large volumes, and I couldn’t make sense of where to even start with all of that information.This Certification Kit does a great job of giving the user a holistic view of ITIL®. It compares V2 to V3, and makes sense of everything. I’ll know after sitting for the Foundation Exam whether this Certification Kit does as good of a job with the detailed information that is required to pass the exam.I recommend this Kit for anyone wishing to get started with ITIL® V3 or sit for the Foundation Exam.
  • You can pass the exam., October 13, By Takayoshi Ogami “Gorgeous Blue” (Ethiopia) I passed the exam though I had studied with only this textbook.So I think this textbook is fine.
  • Great Resource for ITIL® v3, September 12, By J. Courtney This is a great resource for the ITIL® v3 Foundations certification. The book is easy to read and understand. The accompanying online course is a great way to further study and apply the concepts from the book.
  • ITIL® V3 Foundation Complete Certification KitStudy Guide Book and Online Course, September 11, By Ibrahim Said “Ibrahim” (New York, NY, USA) I used the ITIL® V3 Foundation Complete Certification Kit – Study Guide Book for preparing to take the ITIL® Foundation Certificate and after I finished reading the book I used the online Courses to refresh my mind before I sat for the exam and I pass the exam direclty.Nice Kit to purchase and use if you want to obtain the ITIL® Certitication I am planning to use the same source for my ITIL® Manager certification to prepare before I start the course and the exam.
  • Clear and Concise, September 11, By M. Kaskenmaa (Helsinki, Finland) The book and the online course has everything you need to learn the very basics and to pass the foundation exam.
  • ITIL® Foundation Certification kit, September 10, By V. Batra Very well written study guide and good web documents. Great help in understanding the basics of ITIL®. Very useful if you intend to take foundation certification exam.ITIL® V3 Foundation Complete Certification Kit – Study Guide Book and Online Course
  • More Bang for the Book (Buck), September 10, By rick miller This book comes with the added benefit of having an on-line training companion. For the price, this is a no-brainer purchase. I was pleasantly surprised that between the book and the computer course, with its quizzes and exam (along with some internet research on my own), they are enough for me to take the foundation certification exam, which I plan to do before the end of this month. However, don’t expect it to be the end all and an equal to other much more expensive courses. The publishers have those available as well as many other training aids. If you are self-motivated and willing to study and do your research, this is a steal and will prepare you for the exam. I should know about preparing for certification exams. I currently hold an A+, Certified Novell Engineer, Microsoft Certified System Engineer, and Oracle Database Administrator Certifications.
  • ITIL® Foundation V3 Complete Certification Kit, September 10, By Anthony Minstein (Louisville, ky United States) I had the ITIL® Foundations exam scheduled. I had taken an online course from a provider and was still only scoring 50% on the practice exams. I also purchased this prep course, which comes with a brief study guide book and an online course.I scored 85% on the actual exam after taking this course.This exam is language and syntax specific to ITIL®, sometimes the language is not as obvious (I have 30 years experience in IT) or intuitively obvious. This online course and study guide really helped me a lot. I thought the online review was great, I would have liked to have seen more detail in the study guide, including an index.
  • Excellent learning resource for foundation certificate, September 10, By Dana D. Corey (Tacoma, WA USA) The book alone is an excellent resource for learning ITIL® v3 at a foundation level and prep for the certification test. The online eLearning resources really help to reinforce the material. Very evident that this program is thought out and structured in a manner to ensure you learn IT Service Management’s priciples and general processes in an engaging and effective manner.
  • Friendly Guide to prepare ITIL® Foundation Cert. Exam, September 10, By B. H. Tan This book together with its online lesson is a great e-learning package to prepare for my ITIL® Foundation Cert. exam. Most importantly, it is affordable and flexible to suit any busy IT professionals. Hope you will find it the way I did. Cheers.BH Tan
  • A good introduction to V3 ITIL®, September 10, By Jeff Bacon “Jeff B.” I ordered this product to prepare for the ITIL® V3 foundation exam. I was very pleased with the content and found it made the bridge between V2 and V3 very easy. I passed the test with a 92% and do not think I could have done it without this product.
  • This product helped me, September 10, By Bruce S. Richardson (Rochester, Washington United States) This certification kit helped me pass my exam on the very first try. It is well written and concise. It also comes with an online component so that between the reading and the online instruction, you get all the information you need to pass the exam. They also have a forum and are receptive to comments. I highly recommend the study guide and online course. It works!
  • Excellent content, September 10, By M. J. Davey (UK) I found both the book and the on-line course to work well together. It provides a decent amount of detail without being over complex in its delivery. I can recommend the book an course to anyone wanting to take the Foundation exam in ITIL® V3
  • Steve’s review of the ITIL® V3 Foundation Guide., September 10, By S. D. Banks “Steve” (Amsterdam, Netherlands) I can recommend this book very well for studying for the ITIL® V3 Foundation examinations. The book is split up into various chapters each dedicated to a phase of ITIL®. The explanations are very clear and simple and it is written in a very large type, which I found helpful. There are also lots of diagrams and explanations of the various anacronyms associated with the methodology. At the end of each chapter there are some test questions which I found very useful answering over and over again before I took the exam. Finally the book also allows you to sign up to the Art of Service website, where you can study online and also take mock exams, which are good examples of the real exams. The only fault I can mention is that the book had not been proof-read that well and there were a few mistakes. Other than that I can highly recommend this book as it helped me to pass my ITIL® V3 Foundation exam.
  • The “Art of Service”, September 9, By BFH in SoCal (SoCal) I was very happy to find this Certification “Kit” and feel confident that getting the book from this publisher will ensure I have a good training resource.However, I am disappointed with the Online Course. I had hoped for additional content beyond what the book offers, with more examples and detailed explanations of concepts and processes, but it seems to be mostly just an online Powerpoint-type presentation of the book with audio “voice-over” reading the text to you. Progression through the sections is also a little confusing with no online “help” to aid in figuring out the navigation, although I did finally figure it out after a bit of clicking around.I am happy with the book – and my purchase – overall, and though I’m not yet ready to take the certification exam, I do feel these materials will enable me to pass the first time. Having a sample test available in the book and online is especially helpful.
  • Very good study supplement for ITIL® v3 Foundation exam, September 9, By Timothy Lin “Tim” (Washington, DC USA) In addition to reading the ITIL® v3 official intro guide, I got this book, and used the online training that came with it.After a few weeks of studying, I passed the v3 foundation with flying color. The author did a great job presenting the material by condensing the massive amount of information into neat, organized format for the reader.
  • Well on my way to ITIL® Foundation Certification, September 9, By M. Fowler (Sydney, Aus) I recently purchased the ITIL® V3 Foundation Complete Certification Kit – Study Guide Book and Online Course. I have read the book and have started the online course. The material is well laid out and the online course is esay to understand and follow. I have no doubt I will pass my test with flying colours. This book has been a valuable purchase.
  • ITIL® v3 Foundation Complete Certification Kit, September 9, By Robert Mathurine I found the ITIL® v3 Foundations Kit, easy to read and generally concise in the presetation of the concepts of ITIL® services.
  • ITIL® v3 Foundation Exam Prep_Save $ w/ Self-guided instruction, August 10, By Gerald Parham (Los Angeles, CA) Last week I passed my v3 Foundation exam with the aid of this text / online course. I found it generally quite helpful in presenting the material, though I do wish there were a greater emphasis on one-sheet study aids of major concepts. All in all, however, a great bargain compared to the $500 I was quoted for an online course. Best wishes on your exam prep.

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