If your main objective in your business is to earn profit, to attain such is to gain customers satisfaction. Customers when satisfied will keep on patronizing your services if they feel that their requirements are met.
The ISO 9000 is the set of standard requirements for quality management system, irregardless of what a business does, size or whether the business is in private or public sector. A company that meets the standards of the ISO 9000 becomes certifiedalthough certification is not a compulsory requirement of the standard.
The ISO 9000 standard is a tried and tested framework used to provide management a systematic approach of managing the organizations processes thus in return turn its product into a product that satisfies customers expectations.
The following positive effect is believed to be achieved by ISO 9000 companies:
1. Ability to create a more efficient, effective operation
2. Increase customer satisfaction and retention
3. Reduce audits
4. Enhance marketing
5. Improve employee motivation, awareness, and morale
6. Promote international trade
7. Increases profit
8. Reduce waste and increases productivity
Being an ISO 9000 company is having to establish a name in the industry. The more customers who avail of your services is an indication that good quality service is received from you. A happy customer will brag about your services and you will draw others attention of testing your services. Besides what harm will it does if procedures are complied, think about the benefits of what compliance can do to your company and decide if you want to be an ISO 9000 company.