Configuration ITIL® Management
Configuration ITIL® Management is one of the basic Management processes in IT industry where the structuring of the organization is managed at qualified level. In this Service Management section the objective of the organization’s configuration policy and standards are evaluated.
Configuration ITIL® management includes recruitment and training of the staff because they are the building blocks of any organization. Their configuration is done to draw maximum efficiency. Implementation of various management tools take place in creating an overall plan for the organization that is to be followed with discipline.
ITIL® Configuration Management is a blend of technical and non-technical Management Services that comprises of the best brains in the IT industry. The scope of the organization is also set at this level. All the key players of the organization should be involved in ITIL® Configuration Management.
Configuration ITIL® Management Personnel
It is widely accepted that the Configuration ITIL® Management Personnel are the best brains in ITIL® Service Management. They are relatively more experienced in the understanding of the ITIL® processes and applications.
Configuration ITIL® Management Personnel have to accomplish a range of tasks within a time framework. Some of the major tasks are:
– Evaluating the existing Configuration Management systems of the organization and identifying the objectives of organization’s policies and standards.
– Mounting an awareness campaign for the acceptance and implementation of the revised or new configuration system within and outside the organization
– Recruitment and training of the staff
– Evaluation of the configuration tools and proposing an overall plan
Configuration ITIL® Management Personnel are also responsible for regular correction in the configuration of various departments of the organization.