Configuration Management Benefits

The majority of benefits enabled by effective Service Asset and Configuration Management can be seen in improvements of other Service Management processes. By having quality asset and configuration data available, the benefits to other processes include:
* Better forecasting and planning of changes
* Changes and releases to be assessed planned and delivered successfully
* Incidents and problems to be resolved within the service level targets
* Changes to be traceable from requirements
* Enhanced ability to identify the costs for a service.

Benefits that may be seen to be provided primarily by the process alone include:
* Better adherence to standards
* Greater compliance to legal and regulatory obligations
* Optimum software licensing by ensuring correlation between licenses needed against the number of purchases
* The data about CIs and methods of controlling CIs is consolidated -> reduces auditing effort
* Opens opportunities for consolidation in CIs to support services.