Continual Service Improvement ITIL V3 : The ITIL Foundation Complete Certification Kit – Edition: Study Guide Book and Online Course has enabled me to add to my skillsets as an Infrastructure Consultant. The Datra Centers I have built and subsequent Applications that were migrated have all been transitioned to the Customers. Using the ITIL Foundation the transitions have been tight and the correct processes have been in operation. The online application that comes with the certification kit will allow me to take the exam with confidence. I recommend this kit.
Bernard J. Johansen (Carlsbad CA)
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