Continual Service Improvement Relationships within the Service Lifecycle

* What is the Vision? Service Strategy, Service Portfolio
* Where are we now? Baselines taken using Service Portfolios, Service Level Management, and Financial Management for IT etc.
* Where do we want to be? Service Portfolio, Service Measurement and Reporting
* How do we get there? CSI and all ITIL®® processes
* Did we get there? Service Measurement and Reporting
* How do we keep the momentum going? Continual Service Improvement.