Curso De ITIL V3 : This book and eCourse kit distills all of the ITIL Manuals into an easy-to-read format that focuses on what you need to know and understand in order to pass the ITIL Foundation certification exam. I only had a slight knowledge of ITIL beforehand. I read the book did the eCourse answered the review questions and wrote the sample exam all included in the kit. I easily passed the Certification exam with only about 10 hours of preparation invested. I highly recommend this kit for anyone wanting to guarantee successfully passing the ITIL Foundation exam!
J. Holcombe (Winnipeg MB Canada)
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