It can be said that a Customer Service Rep serves three parties namely, the customer, the organization the Customer Service Rep works for, and the Rep himself. The Customer Service Rep offers a front liner service to the customer by being the first staff the customer will be interacting with. The Customer Service Rep also serves his employer, which is the organization he works for and that provides either goods and/or services to the customers, by answering questions for the customer before deciding whether to refer the customer to someone higher up in the organizational hierarchy. Lastly, the Customer Service Rep serves himself by training as a customer service representative, becoming exposed to the line of business of his employer, and earning a living this way.
One way that a Customer Service Rep can help the clients is to help them make up their minds as to whether to buy Product A or Product B, or to patronize Service A or Service B, of the employer of the Customer Service Rep. To do this right, the Customer Service Rep has to know the product and/or service very well. It helps if the Customer Service Rep actually uses the product and/or service himself so that the customer knows the Customer Service Rep actually believes in what the organization is selling. This is why certain life insurance companies require their potential employees to purchase at least one policy with the company so that they know what it is like being an owner of a life insurance policy with their employer. Actually, this is a way for the Customer Service Rep to emphathize with the clients that will inevitably ask him what he thinks of the product and/or service of the employer.
For the Customer Service Rep to do his job properly, it is necessary that the employer provide sound working conditions. There is nothing worse than being asked to be pleasant to clients when your work conditions are terrible to work in.
A Customer Service Resume is a type of resume used by people who intend to occupy a Customer Service Representative position. There are some people who are just more inclined to occupy this type of position in companies than any other, perhaps because of their personality, or perhaps because of their background. Your Customer Service Resume will help the hiring department of the potential employer to get a quick glance at your history of employment as a Customer Service Representative.
Being a Customer Service Representative is often not expected to be a lifelong career option for applicants. Many employers would like to see candidates who have some other ambition to aspire for, rather than just opt to be a Customer Service Representative all the time. For instance, if you have a strong inclination towards math-related subjects, you could be a Customer Service Representative for a laptop sales company. This is the equivalent of being a help desk staffer for a call center, but with a more personal touch. As a Customer Service Representative, you will need to show that you can handle answering technical questions without losing your temper, like when you encounter senior citizens who are a bit slow understanding how the laptop product you are selling to them works. Actually, Customer Service Representatives are expected to act as the ambassadors of the organization so a quick-tempered Customer Service Representative is one who will be shown his walking papers soon enough (especially after a customer complains about his behavior.) Though this may seem unfair, apparently a Customer Service Representative does not have the option of becoming impatient with clients.
Your Customer Service Resume will show how long you stayed in each job you have ever taken in the past, which is either a good determinant of your competence, or a sign of other things. You will need to answer the questions of the hiring staff about details of your Customer Service Resume to show why you made those career decisions.