Defining Functions

Functions refer to the logical grouping of roles and automated measures that execute a defined process, an activity or combination of both. The functions that will be discussed within the Service Operation phase are needed to manage the ‘steady state’ operation IT environment. Just like in many sporting activities where each player will have a specific role to play in the overall team strategy, IT Functions define the different roles and responsibilities required for the overall design, delivery and management IT Services.fitbit charge