Demand Management Goal and Objectives

The primary goal of Demand Management is to assist the IT Service Provider in understanding and influencing customer demand for services and the provision of Capacity to meet these demands.

Other objectives include:

  • Identification and analysis of Patterns of Business Activity (PBA) and user profiles that generate demand
  • Utilizing techniques to influence and manage demand in such a way that excess capacity is reduced but the business and customer requirements are still satisfied.