Desk Help ITIL®
Desk Help ITIL® is one of the components of Service Support domain of ITIL®. Effective IT services implementation requires a Desk Help ITIL®, since it is the first contact point between your organization and your clients. End users can reach for immediate help at Desk Help ITIL® in case their IT application fails to function the way it is expected to.
The two most important functions the Desk Help ITIL® accomplishes are Incident Control and Communication. Therefore, it enables your organization to achieve complete client satisfaction through proactive client service approach.
Desk Help ITIL® is typically service desk software that involves integrated automation and management of service support processes. The integration of Desk Help ITIL® with your system replaces multiple help desk tools with one stop solution or single application that is flexible and spans a scope for the entire organization. Therefore, it involves low cost of operation.