Download ITIL V3 Foundation Handbook Pdf : Received the certification kit promptly after ordering. The kit served as a valuable tool for certification preparation both as a study tool and as a review and practice exam tool. Not only did I pass but scored in the 90’s! Very thorough and extensive well thought out and organized. Have recommended it to co-workers working on their certification.
Charles H. Kroll ITIL Foundation PMP CSM
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