Enhancing Customer Flexibility in Using Saas Software

A good thing about saas software is its inherent capability to fully function as a regular web-based application.  Typical saas software utilizes Web 2.0 functionality.  This competence makes the program interactive and opens the possibility of costumer to costumer interaction.

Interconnectivity with other software users can create a healthy community of interested and involved individuals.  An end user may customize the software to suit individual needs without touching the core codes of the program.  Because of greater interaction between users, the customized development can be shared to other users thus giving impetus to further refinement of the application.

This also sits well with the saas company and its software developers.  They can cut costs in terms of developing simple customization.  Saas companies can also easily spot popular and useful customization created by its users which can lead to system upgrades and new patches.  This saves saas companies of valuable research time. 

The Web 2.0 utilization of saas software separates it from on-site, locally installed computer programs.  On-site software will take longer time to develop and upgrades can happen after months or even years of use.  This is unfavorable for a very fluid and fast developing market such as the software industry.  On the other hand, saas software upgrades can take shorter time to develop and customers can instantly benefit from the development.  This instant gratification of customer needs has made saas software more competitive versus the traditional on-site programs.

The potential of saas software in delivering the needed software solutions to diverse groups and companies has trebled overtime.  This is due to the fact that saas software allows users to take control of the program at their levels and effectively share it with other users.


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