Discover the tried and tested solution to ALL of your Event Management problems!
We have created a PRACTICAL and CONVENIENT method of providing your organization with the secrets to succeeding in the implementation of Event Management.
The information delivered within the toolkit is based on the ITIL® framework, specifically the Service Operation stage, which incorporates the updated ITIL® Event Management process.
The goal of Event Management is to provide the capability to detect events, make sense of them and determine the appropriate control action. Event Management is therefore the basis for Operational Monitoring and Control.
Event Management should be utilized to detect and communicate operational information as well as warnings and exceptions, so that input can be provided for reporting the service achievements and quality levels provided. It may be used for automating routine activities such as backups and batch processing, or dynamic roles for balancing demand for services across multiple infrastructure items/sources to improve performance.
There are many different types of events, for example:
* Informational events that signify regular operation (e.g. A scheduled backup occurred successfully)
* Exception events (e.g. A scheduled backup failed)
* Warning events that signify unusual but not exceptional operation. These are an indication that the situation may require closer monitoring (e.g. No backup initiated within last 72 hours).