Exin ITIL Certification : First off all ITIL material I have ever studied is very dry and sometimes challenging to read. As for this study kit it served its purpose well as I was able to pass my Foundation exam. It does a good job of presenting the phases and all that is contained within each. I primarily used the book but the online presentation was good as well. The practice test was also very helpful and there were a couple questions on the actual test that were exactly the same as the practice test. I would recommend this to anyone looking to obtain the ITIL Foundation certification.
Dean Lazenby (Toledo OH USA)
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