Exin ITIL Exam : I bought this kit from the The Art of Service and like it so far. You really need to do both read the study then listen to the online lessons. What I find helpful is read the study guide listen to the online lesson then read the study guide again which helps me to reinforce the lesson. The study guide can stand to have more content but maybe it does not because it is a foundation course. They break up the course into modules which in turn are broken into sub sections makes it easier to digest the data. The company’s support is excellent too I had to email them because I could not log on and they replied back to me quickly (it was not them it was my DNS service). I not do work with ITIL but do work in IT; even if you don’t work with ITIL it’s worth learning because it helps you understand the role of IT and its lifecycle within an organization.
Iris I. Rodriguez IROD (Washington DC)
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